KizAnn Homecare - Southfield

Pros

• Deshawn is professional and knowledgeable.
• Deshawn remembers the little details that give patients confidence in his care.
• Regency at Chene has fantastic administration, nurses, activities staff, social workers, housekeepers, and admissions.
• The staff are caring and work together to create the best environment for residents.
• The Laurels of Charlottesville has a friendly environment and knowledgeable staff.
• The Laurels of Willow Creek provides excellent therapy and care.
• The facility is beautiful, and the staff - nurses and aides - take amazing care of residents.
• Amy Peterman is an excellent housekeeper who engages with residents daily and makes a difference.
• Dena is truly special and passionate about serving residents; the staff feel like a big family and care about residents' health and happiness.
• Regency on the Lake staff are caring and dedicated; the facility feels like a second family.

Cons

• They claim the patient-to-staff ratio is 16 to 1, making it impossible to provide good care.
• They accuse Ciena Healthcare of mismanagement and ignoring issues in multiple facilities.
• They report patients waiting for hours to receive pain medication.
• They say the night staff were ill-equipped, sometimes unkind or disrespectful.
• They describe maintenance problems like leaks and buckled tiles, forcing residents to stay in rooms and limiting activities.
• They allege some facilities lie to families about rehab status or quality of care.
• They complain about unsafe conditions, including bed bugs and chronic shortages of supplies.
• They criticize having too many agency nurses, which they feel reduces the quality of care.

Review

KizAnn Homecare in Southfield is best suited for families seeking a small, in-home oriented care experience where caregivers can form true, ongoing relationships with residents and respond quickly to daily needs. This setting appeals to seniors who value personal attention, familiarity, and a warm, approachable atmosphere over institutional polish. Those who want a highly structured, facility-heavy environment with rigid schedules and constant on-site oversight may be better served by larger centers. Prospective families should also recognize that, in related facilities within the same care network, there are recurring concerns about staffing consistency and access that can influence day-to-day experiences; if predictability and steady staffing are paramount, alternatives deserve consideration.

The strongest signal from the broader field is that dedicated, compassionate frontline staff make a real difference when they are consistently present. Reviews consistently praise individual caregivers for their professionalism, attentiveness, and ability to pick up on resident preferences - qualities that translate into meaningful daily comfort and confidence for families. When staff know a resident's routine, medications, and quirks, care feels cohesive rather than transactional. That kind continuity is exactly what a smaller, home-focused operation can deliver more reliably than a sprawling campus, provided turnover is kept in check and core teams remain stable.

At the same time, the larger body of reviews in this network points to a persistent risk: staffing variability. Reports about understaffing, heavy reliance on agency personnel, and inconsistent weekend coverage have colored experiences in several facilities within the same family. Call lights being ignored or left unanswered for extended periods, delays in pain management, and gaps in after-hours communication are repeatedly cited patterns when staffing ebbs. For families evaluating KizAnn, these cautions translate into a practical risk: the very advantage of a personalized, caregiver-led model can erode if the roster is thin or if agency turnover is high.

Those pros and cons don't exist in isolation. When a homecare setting maintains a small, tightly-knit caregiving team, the benefits of familiarity often outweigh the downsides, especially for residents who prize continuity, daily routine, and genuine interactions. If KizAnn can demonstrate a stable core staff with low turnover, clear care plans, and reliable family communication, the positive impact of attentive, detail-focused care will be tangible. However, if administrative pressures or staffing gaps lead to frequent substitutions or delays, the anticipated warmth and responsiveness may be compromised, diminishing the very strengths that drew families to a homecare model.

For families actively evaluating KizAnn, several concrete questions will illuminate the realities behind the rhetoric. Seek transparency on nurse-to-resident ratios during day and evening shifts, and ask whether a primary caregiver is assigned to each resident or if teams rotate. Inquire about after-hours and weekend coverage, response times to call lights, and the process for urgent med requests or pain management. Clarify how care plans are developed, updated, and communicated to families, and who oversees clinical decision-making when a nurse is not immediately available. Understanding these operational levers will reveal whether the practical day-to-day experience aligns with the desired intimate, caregiver-driven environment.

In the end, KizAnn stands as a credible option for families prioritizing a home-like, people-first approach to senior care, with the potential for deeply personalized attention. The decision hinges on confirming staffing stability and reliable access: if the facility can demonstrate a steady core team, proactive communication, and predictable responsiveness, the warmth and consistency being sought can become the norm rather than the exception. If not, alternatives that guarantee more consistent staffing and on-site oversight may offer greater peace of mind. The right choice will balance the cherished, everyday kindness of caregivers with the assurance that this care won't be interrupted by staffing swings.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• McDonald's (1.9 miles)
• Wendy's (2.6 miles)
• McDonald's (2.6 miles)
• Taco Bell (2.8 miles)
• Taco Bell (3.1 miles)
• McDonald's (3.4 miles)
• Alex's of Berkley (3.5 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.1 miles)
• Starbucks Reserve (5.1 miles)
• Starbucks (5.1 miles)

Physicians

• Be Well Medical Center (3.5 miles)
• Beverly Hills Orthopedists (3.9 miles)
• Providence Medical Center (4.5 miles)
• Royal Oak Pediatrics PC (4.5 miles)
• Millenium Diagnostic Center (6.2 miles)
• Michigan Institute For Neurological Disorders (6.3 miles)
• Troy Orthopedics Associates (6.8 miles)

Hospitals

• Botsford Hospital (4.7 miles)

Parks

• Shain Park (4.9 miles)
• Starr Jaycee Park (5.2 miles)
• Harding Park (5.9 miles)
• Clawson Park (6.5 miles)
• Flanders Park (6.7 miles)
• Woodland Hills Nature Park (7.2 miles)
• Palmer Park (7.5 miles)

Theaters

• Emagine Royal Oak (5.3 miles)
• Riviera Cinema (5.3 miles)
• MJR Troy Grand Digital Cinema 16 (7 miles)
• AMC Star John R 15 (7.8 miles)

Places of Worship

• St Hugo of the Hills Church (8 miles)