KizAnn Homecare - Southfield

Pros

• DeShawn is a professional and knowledgeable nurse who provides thorough yet concise responses and remembers the small details that give patients confidence.
• The company is family-oriented, with strong team-building and genuine care for its employees.
• Regency at Chene is a great facility with fantastic administration, nurses, the activities department, social workers, housekeepers, and admissions staff.
• The staff work together to create the best environment for self-improvement and to make a positive impact on elders and those who are unable to care for themselves.
• Staff members organized joyful birthday celebrations for residents, creating special moments.
• The Laurels of Charlottesville has a friendly environment and knowledgeable staff.
• Michelle, the physical therapist at the Laurels of Willow Creek, helped a resident become pain-free and provided excellent care.
• The day staff provided excellent care, with nurses, CNAs, social workers, and therapists all working well with the resident.
• The Laurels of Willow Creek offers a beautiful facility with wonderful staff, and nurses and aides take amazing care of residents.
• The Laurels of Athens is recognized as having a top-down, best-in-class team.
• Dena is dedicated and passionate about serving residents, and the staff truly cares about residents' health and happiness.
• Amy Peterman is an excellent housekeeper who engages with residents daily and makes a difference.
• The Laurels of Chagtin Falls is a lovely facility with an attractive design, clean and roomy common areas, and happy, well-cared-for residents.
• Michelle is an amazing nurse who goes above and beyond to ensure patients are comfortable and happy.

Cons

• The reviewer claims Willowbrook assigns 16 patients to one nurse, which they say is way too many and prevents proper care.
• The short-term section is described as "hell" for the reviewer's dad, indicating extremely poor experiences.
• Kith Haven is described as worse, with "everyone in the city knows not to go there" due to poor conditions.
• Regency and Fenton Healthcare are said to have issues with call lights and long wait times to be seen.
• The reviewer accuses Ciena of ignoring issues and points to fines and low ratings (1- and 2-star) as evidence.
• They claim some facilities admit patients not rehab-worthy and lie to families about care quality.
• A family member waited over eight hours for pain medication, with staff blamed for the delay.
• The night staff are described as ill-equipped and sometimes unkind or disrespectful toward residents.

Review

The collection of reflections paints a picture of dedicated caregivers, varying facility experiences, and a workforce that many families feel deeply grateful for, even as they encounter legitimate concerns about staffing and operations in some locations. One thread runs through several accounts: individual nurses and caregivers can make a profound difference in everyday care, comfort, and trust. S. Brown's commendation of DeShawn at Regency at Westland is a clear example. Brown emphasizes not only DeShawn's professionalism and knowledge but also his thorough, concise explanations, his recall of small details that build confidence, and a genuine, lighthearted spirit that lightens difficult days. The appreciation is tangible - personal care that feels both capable and compassionate, with attention to what the patient needs in the moment and what will reassure them as a person.

Beyond that individualized praise, there is a mixed chorus about the larger network of facilities managed by Ciena, touching several sites in Michigan and Ohio. Willowbrook Manor in Flint, Regency in Grand Blanc, Kith Haven in Flint, and Fenton Healthcare in Fenton are named, and the critique centers on patient loads and the speed of response. The claim that Willowbrook operates with as many as 16 patients for a single caregiver (or for one patient in a given context) is described as "way too many," with the consequence that good, responsive care becomes difficult. Similar concerns are voiced about call lights, wait times, and the perception that regulatory and quality improvements at some properties may be neglected. References to Medicare star ratings and repeated fines at facilities like Kith Haven and Willowbrook are used to argue that these sites underperform in the eyes of the reviewers, and are cautioned against for those seeking care in Genesee County. In short, while some staff members at these sites are praised, there is a clear sentiment that the organizational model and staffing realities can undermine patient experience.

Yet another angle in these testimonies is the sense of pride and belonging that long-time staff feel toward the company and its culture. An employee who has been with the company for 18 years describes it as a great, family-oriented place that truly cares about its staff. This reviewer, Chandra, recounts relocating her father from California to North Carolina and credits the organization with delivering outstanding, compassionate care that makes her father feel at home. The tone is personal and affirmative: the work atmosphere is about teamwork, genuine care, and a sense of mission that extends beyond individual facilities to the broader Laurels/Ciena family. Such reflections emphasize that for many caregivers, the value of their workplace goes hand in hand with the gratitude they bring to families when their loved ones are cared for with kindness and competence.

Within that same ecosystem, Regency at Chene (another facility cited within the Regency lineage) is described as a place where multiple departments - from administration to activities, social work, housekeeping, and admissions - work in concert. The reviewer highlights the facility's location as being near downtown Detroit and calls out the quality of leadership and the entire staff as a whole, painting Regency at Chene as a well-rounded, commendable home for residents. The appreciation here extends beyond clinical care to a thriving community life for residents, suggesting that a strong administrative backbone supports one of the most important aspects of long-term care: the daily humanity that residents experience from the people around them.

Interwoven with the broader management story are numerous living testaments to the Laurels facilities' daily environments and the people who populate them. Several reviewers repeatedly describe Laurels as a place where the staff are kind, knowledgeable, patient, and genuinely invested in residents' well-being. Personal experiences span a wide geographic footprint - Laurels facilities across different towns and states are praised for their warmth, effective therapies, and careful attention to residents' needs. One reviewer, sharing a positive long-term perspective, notes that the Laurels has provided a meaningful transition experience to senior living and assisted living, and credits specific staff members by name for their positive impact.

There are also vivid, specific anecdotes that illustrate both the highs and the challenges of skilled nursing care. A family celebrating an 88th birthday at Hickory Ridge, with staff members Shannon, Kelley L., and Rachel helping to orchestrate the celebration, offers a joyful snapshot of personalized attention and camaraderie between staff and residents. Positive feedback about therapy teams comes through in multiple notes, with compliments to physical therapists such as Michelle for helping residents reduce pain and regain function. Reviews frequently highlight the human touch - friendly interactions, careful attention to pain management, engagement in activities, and thoughtful assistance with daily routines - as what makes a facility feel like a home rather than a place to merely inhabit.

At the same time, not all experiences are unanimously positive. Some entries express concern about pain management delays, night-shift responsiveness, or the alignment of care with patients' needs and family expectations. One account describes a painful lag in securing pain medication for a sister and attributes fault to systemic issues rather than to individual caregivers, while another notes perceived misalignment between a facility's stated goals and actual practice. A cautionary line arrives with warnings about facilities that allegedly misrepresent the appropriateness of care or the level of rehab offered, and critics emphasize the importance of careful, independent evaluation when choosing a facility. These cautions remind readers that even within a strong culture of care, outcomes can vary by location, leadership, and day-to-day staffing realities.

Taken together, the collection portrays a care system that is deeply human - full of dedicated nurses, therapists, housekeepers, social workers, and administrators who strive to create meaningful, comforting experiences for residents. It also acknowledges the real pressures and inconsistencies that can arise in long-term care - high patient loads, administrative bottlenecks, and differing experiences across a broad network. For families evaluating options, the message is multifaceted: the presence of compassionate, competent staff is never in question, but the quality and responsiveness of care can depend on the particular facility, its leadership, and its staffing realities on any given day. The stories celebrate personal moments of connection and professional excellence while urging ongoing attention to staffing, transparency, and patient-centered practices that keep the human element at the center of care.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.2 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)

Restaurants

• McDonald's (1.9 miles)
• Wendy's (2.6 miles)
• McDonald's (2.6 miles)
• Taco Bell (2.8 miles)
• Taco Bell (3.1 miles)
• McDonald's (3.4 miles)
• Alex's of Berkley (3.5 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.1 miles)
• Starbucks Reserve (5.1 miles)
• Starbucks (5.1 miles)

Physicians

• Be Well Medical Center (3.5 miles)
• Beverly Hills Orthopedists (3.9 miles)
• Providence Medical Center (4.5 miles)
• Royal Oak Pediatrics PC (4.5 miles)
• Millenium Diagnostic Center (6.2 miles)
• Michigan Institute For Neurological Disorders (6.3 miles)
• Troy Orthopedics Associates (6.8 miles)

Hospitals

• Botsford Hospital (4.7 miles)

Parks

• Shain Park (4.9 miles)
• Starr Jaycee Park (5.2 miles)
• Harding Park (5.9 miles)
• Clawson Park (6.5 miles)
• Flanders Park (6.7 miles)
• Woodland Hills Nature Park (7.2 miles)
• Palmer Park (7.5 miles)

Theaters

• Emagine Royal Oak (5.3 miles)
• Riviera Cinema (5.3 miles)
• MJR Troy Grand Digital Cinema 16 (7 miles)
• AMC Star John R 15 (7.8 miles)

Places of Worship

• St Hugo of the Hills Church (8 miles)