American House Troy in Southfield, MI
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One Towne Square, Southfield, MI 48076
For more information about senior living options: (844) 490-3973
The company is described as amazing with a truly remarkable culture. The facility is clean and welcoming, and the apartments are nice and meet residents' needs. The staff are friendly, warm, caring, and knowledgeable. Residents are friendly and staff are nice. The site and building were well designed, with good acoustics and a mile-long lakeside path. A family reports a good experience with American House facilities over a year. The corporate office is beautiful, with friendly staff, and the training is praised. The organization is described as a great place to work.
The food stinks under the new management. The community employs uncertified caregivers and provides no skilled nursing; treatment often triggers 911 calls. The building does not meet current codes and lacks fire sprinklers. A resident received rent and lease notices that could leave them homeless. The facility charges a $50 monthly penalty for paying by check, and cash is not accepted. Overnight staff were sleeping and the director was rude. Rent at the Lutz location was reported as $5,514 per month, described as absolutely ridiculous. The Park Place facility's service has deteriorated, with staff appearing to care little and failing to feed him or monitor his blood sugars. Billing has been incorrect for months, with multiple accounts and fees causing problems.American House Troy is best suited for seniors who prize a warm, social, and well-maintained campus, where friendly, well-trained staff create a welcoming environment and daily life revolves around a lively common area, accessible pathways, and thoughtful design. It fits independent or lightly assisted residents who don't require continuous skilled nursing but still want hands-on help with activities of daily living, medication reminders, and a dependable staff presence. The appeal lies in the clean, pleasant apartments and the sense of community fostered by trained teams, a robust activity calendar, and the campus's scenic lake-side setting. For families prioritizing social engagement, reliable customer service, and a clearly structured living experience, this community delivers.
Those who should consider alternatives include families needing consistent, on-site nursing oversight, complex medical care, or intensive memory-care support. Several reviews flag that, within the Assisted Living model, there is no dedicated skilled nursing, with some residents' assessments and urgent medical needs routed to outside services. Others highlight variability in staff responsiveness and leadership, and a few raise concerns about administrative friction, billing practices, and policy rigidity. For loved ones with significant medical administration requirements, frequent changes in care plans, or a strong preference for unwavering daily oversight, alternatives with on-site nursing, higher CNA-to-resident ratios, or a more transparent fee structure are worth exploring.
The strongest advantages - friendly, knowledgeable staff, solid training, a clean, well-appointed environment, and a comfortable, aesthetically pleasing floor plan - serve as meaningful counterweights to the more troubling notes about cons. When care needs are moderate and social engagement is a top priority, the pros effectively offset the risk of inconsistent day-to-day morale by providing reliable service and a sense of safety. The facility's design supports easy navigation, common areas suitable for gatherings, and a lakewalk vibe that enhances quality of life. In short, for residents who can leverage good social programming and responsive housekeeping, the positives are tangible and meaningful.
To avoid surprises, prospective families should go in with a practical checklist. Confirm whether on-site nursing or more intensive medical oversight is available, and verify how medication management is handled, who administers medicines, and how pharmacy coordination works. Inquire about the true cost picture: monthly rent, what is included in that fee, and any penalties or fees (such as payment method surcharges) that could fluctuate over time. Ask about staff coverage at night, the process for reporting and escalating concerns, and the status of safety features, maintenance reliability, and emergency response. A candid tour and direct conversations with current residents and families will reveal whether the day-to-day experience aligns with the advertised culture and the resident's needs.
Compared with other local options, American House Troy stands out for a vibrant community life and a reassuringly clean, comfortable setting, but it may fall short for those seeking guaranteed medical complexity management on-site. A family facing higher care needs or budgeting around predictable, itemized charges may prefer communities with explicit, flat-fee transparency and stronger nursing presence. It is prudent to compare several campuses, ask for a written service plan that outlines all care tasks, and review recent financial communication history. In practice, the decision rests on balancing social vitality and resident happiness against the necessity for consistent medical oversight and predictable costs.
In the end, this community is a pragmatic choice for families whose priorities are social integration, staff warmth, and a well-kept living environment, provided the resident's needs remain within light-to-moderate assistance and do not demand on-site skilled nursing. For those who must have constant medical attention, rapid escalation of health concerns, or tightly controlled billing, pursuing alternatives is wise. A structured, step-by-step assessment - facility tour, careful policy review, and conversations with current residents - will reveal whether American House Troy can deliver sustainable peace of mind or if another option better matches the care trajectory desired for a loved one.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.American House Troy in Southfield, MI is an assisted living community that offers a range of care services and amenities to meet the needs of its residents. The community provides independent living options for seniors who are looking for a comfortable and fully furnished home.
Residents can enjoy the beautiful garden and outdoor spaces, where they can relax and socialize with fellow residents. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained. Additionally, move-in coordination services make the transition into the community seamless for new residents.
For those who require assistance with daily activities, professional caregivers are available to provide support with tasks such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents are taking their medications correctly. Their special dietary restrictions, including diabetes diets, are accommodated through meal preparation and service.
The community offers scheduled daily activities to keep residents engaged and entertained. There are also several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby for additional convenience and accessibility.
At American House Troy in Southfield, MI, seniors can enjoy a fulfilling lifestyle while receiving the care they need in a supportive environment.
American House Troy is located at One Towne Square, Southfield, MI 48076 in Oakland County, Michigan
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