American House Troy in Southfield, MI
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Information last verified:
One Towne Square, Southfield, MI 48076
For more information about senior living options: (844) 490-3973
The facility is clean and welcoming. The staff are friendly, warm, caring, and knowledgeable. The residents are friendly and the staff are nice. The corporate office is beautiful and the staff are friendly. There is a mile-long path around the lake. There was amazing training and a wonderful two-day session for staff. The organization is an amazing company with a strong mission to serve seniors.
The accounts receivable are terrible; incorrect amounts are pulled from accounts, and no one explains who did it or why. The accounting department cannot explain why too much money was pulled from the parents’ account. Since new management, the food quality has deteriorated and units have AC issues. The facility relies on uncertified caregivers and provides no skilled nursing; when treatment is needed, they call 911. The building does not meet current codes (no impact-resistant glass, no fire sprinklers) and only has a generator for storms. Rent notices threaten homelessness due to lease terms, which is alarming. There is a $50 monthly penalty for paying by check, and cash is not accepted. The Park Place facility in Warren has overnight staff sleeping and a rude director; residents’ safety and dignity are at risk. Billing at Murfreesboro is consistently wrong, with accounts across two accounts not reconciled and various fees charged. A staff member allegedly insulted the family by saying they were crazy, implying mistreatment of a resident.American House Troy in Southfield, Michigan is best suited for seniors who prize a warm, community-oriented living atmosphere, friendly staff, and comfortable apartments, and who can tolerate some administrative turbulence and limited on-site medical oversight. It serves residents who want daily social engagement, pleasant common areas, and reliable day-to-day interactions with caregivers who are generally courteous and approachable. This is not a destination for families that require meticulous billing transparency, rock-solid lease terms, or robust, on-site nursing support to manage chronic conditions or complex medications. In short, the right fit is someone who values a congenial, active environment more than pristine financial predictability or comprehensive medical coverage.
Those weighing alternatives should flag several red flags as deal-breakers. If billing accuracy and direct, timely accountability from leadership matter, this community tends to disappoint, with repeated accounts receivable errors and communication gaps at multiple levels. Prospective residents who rely on consistent, predictable charges will want to see a flawless, itemized statement process before committing. For families needing regular, on-site skilled nursing or advanced medical management, the absence of certified nursing care, and the reliance on emergency 911 evaluation, significantly narrows suitability. Add in policies that penalize certain payment methods and the impression of opaque financial practices, and the case strengthens for shopping other options with clearer terms and stronger governance.
On the upside, the property itself and the care environment offer real strengths. The facility often feels clean, welcoming, and well-maintained, with apartments that meet daily living needs and common spaces designed for interaction. Staff are frequently described as friendly, warm, and knowledgeable, and there is a track record of strong staff training and customer service focus for residents. The physical setting, including thoughtful interior design elements, pleasant entry areas, and a lakeside vibe with a long walking path, contributes to a sense of community and comfort that can substantially improve daily quality of life. When the leadership remains steady and communication is effective, these elements translate into meaningful day-to-day satisfaction for many residents.
Yet the main disadvantages loom large and tend to overshadow the positives. The most persistent concerns center on finances: billing irregularities, misapplied charges, and delays in getting clear answers about why money leaves the account. The presence of penalties for certain payment methods and a cash-not-accepted stance add needless friction and create financial anxiety for families on tight budgets. Residents also report a troubling mismatch between expectations and reality regarding nursing staff and medical oversight. The absence of on-site skilled nursing, and the reliance on external medical evaluation, means medical needs may not be met promptly or with the same precision expected in other communities. In several accounts, care lapses, medication management issues, and inconsistent responsiveness from management have sparked serious questions about reliability and safety.
The core question becomes whether the attractive, resident-centered environment and solid staff interactions can overcome the significant administrative and clinical gaps. For families prioritizing social engagement, pleasant surroundings, and a comfortable daily routine, the positives offer real value and can justify a middle-to-moderate level of risk. However, for households where financial transparency, rapid problem resolution, and dependable medical oversight are non-negotiables, the cons materially dilute the overall value. The contrast is sharp: the warmth and livability are real, but the exposure to billing confusion, policy friction, and uneven medical management undermines trust and long-term stability.
Practical next steps are clear. Seek an explicit, itemized, month-to-month billing plan with a designated accounts contact and a written commitment to error remediation timelines. Demand a transparent explanation for any past discrepancies, plus a predictable process for adjustments if charges are incorrect. Insist on meeting with the administrator and a regional leader to review care models, staffing ratios, and the availability of licensed medical staff, as well as to obtain a clear description of what is included in the Assisted Living level versus any higher-acuity options. Compare with nearby communities that emphasize transparent billing, stronger on-site nursing or medication management, and current-code building features. If those criteria cannot be met, it is prudent to explore other options now, rather than risk ongoing billing uncertainty and care gaps as health needs evolve.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.American House Troy in Southfield, MI is an assisted living community that offers a range of care services and amenities to meet the needs of its residents. The community provides independent living options for seniors who are looking for a comfortable and fully furnished home.
Residents can enjoy the beautiful garden and outdoor spaces, where they can relax and socialize with fellow residents. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained. Additionally, move-in coordination services make the transition into the community seamless for new residents.
For those who require assistance with daily activities, professional caregivers are available to provide support with tasks such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents are taking their medications correctly. Their special dietary restrictions, including diabetes diets, are accommodated through meal preparation and service.
The community offers scheduled daily activities to keep residents engaged and entertained. There are also several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby for additional convenience and accessibility.
At American House Troy in Southfield, MI, seniors can enjoy a fulfilling lifestyle while receiving the care they need in a supportive environment.
American House Troy is located at One Towne Square, Southfield, MI 48076 in Oakland County, Michigan
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