American House Troy
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One Towne Square, Southfield, MI 48076
For more information about senior living options: (844) 490-3973
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They described it as an absolute pleasure to work for American House, praising the organization's culture as remarkable. They called American House an amazing company. They noted the facility was clean and welcoming, with a nice apartment and staff who were friendly, warm, caring, and knowledgeable. They highlighted great training for staff and wonderful customer service for residents. They spoke positively about the beautiful corporate office and friendly staff during their visit. They stated that American House is a great place to work and praised the mission and passion for seniors.
Since new management, the food quality has declined and AC issues have forced residents to use window units. The reviewer notes many uncertified caregivers and no skilled nursing provided. The building does not meet current codes and lacks fire sprinklers. Rent/lease communications could leave residents homeless, according to the reviewer. They warn others not to place loved ones in this Lutz facility. The monthly rent of 5,514 dollars is described as ridiculous. Park Place facility is criticized for uncaring staff, failing to feed residents, and not monitoring blood sugars. Staff would not cut up the resident's food, contributing to choking. Showers were charged for but never provided, and residents were left in urine-soaked clothing. Billing is frequently incorrect with multiple account errors and extra fees. A staff member allegedly insulted the family and showed a lack of compassion toward residents. There are calls for mandatory vaccination and masking, with criticism directed at the medical team as horrible.Across multiple facilities and years of experiences, American House Senior Living Communities emerges in these accounts as a place of strong, positive culture and genuine care on one hand, and a source of serious concern on the other. Several reviews praise the organization's underlying mission, training, and welcoming atmosphere, while a substantial number of entries describe inconsistencies in care, safety, and administration that leave families anxious about the well?being of their loved ones. The tone shifts from hopeful appreciation to urgent alarm, depending on location and recent leadership changes.
Many reviewers highlight a sincere admiration for the company's culture, mission, and emphasis on staff development. The corporate ethos, they say, is built on meaningful training, friendly and helpful frontline workers, and a generally welcoming environment for residents. In several locations, residents report clean facilities, nicely appointed apartments, and staff who are warm, knowledgeable, and genuinely caring. The sense that people are treated with respect and that the organization strives to do the right thing comes through as a common thread, at least among those who stay satisfied with their day?to?day experiences.
Yet there are equally loud cautions about how that culture is translating into practice in certain places and at certain times. One family describes a dramatic drop in quality after new management took over at the Town and Country location, where food quality deteriorated and the resident's air conditioning repeatedly failed, forcing the use of window units. Communication bottlenecks compound the frustration: the reviewer felt stalled, unable to speak with the director until a mandated Monday meeting, which felt insufficient in the face of ongoing discomfort and maintenance issues. These kinds of operational gaps appear repeatedly in other accounts as well, shaping a perception that good intentions may be outpaced by inconsistent execution.
Several reviews raise significant concerns about staffing and the scope of care. A recurring theme is the presence of uncertified caregivers in places where skilled nursing is not genuinely available within an assisted living model. In one facility, residents' medical needs appear to be managed by emergency responses (calling 911) rather than by on?site, medically trained personnel. Other postings point to critical lapses in daily care - overnight staff reportedly sleeping, medications left unattended, and basic tasks such as feeding and food preparation not consistently completed. These reports extend beyond a single location, suggesting systemic issues around staffing levels, supervision, and accountability.
Safety, compliance, and financial management emerge as fraught topics across several communities. A resident at West Bloomfield describes receiving an alarming rent notice that threatens housing stability, compounded by anxiety about the lease and potential homelessness. In Warren's Park Place location, the deterioration in service over time is detailed with a cascade of failures: missed meals, inconsistent blood sugar monitoring, difficulties in handling accessibility of meals for a Parkinson's patient, and even personal care lapses like unclean clothing and inconsistent shower services. Another family recounts a troubling mix of medication mismanagement, including medication left on kitchen counters, half pills instead of whole doses, and rude administrative staff.
Billing and fee structures also draw criticism. Some reviewers report ongoing confusion with billing, including attempts to set up payments across multiple accounts, charges from facility or bank fees, and monthly penalties for payment methods such as checks. The phrasing "The Beast system is coming!" and references to cash not being accepted underscore perceived rigidity and a lack of flexible, resident?centered financial practices. In several stories, families experience repeated miscommunication about charges, leading to distrust and the sense that financial practices may be padding profit rather than supporting resident care.
There are powerful, emotionally charged voices about safety protocols and infection control as well. Complaints about vaccination status and masking requirements surface in at least one peer's note, where a caller urges owners and the CEO to mandate vaccines and universal masking for medical staff and visitors. This call for stricter health safeguards speaks to broader concerns about protecting a highly vulnerable population and about the alignment (or misalignment) between corporate policy and on?the?ground practices.
Interwoven with the critiques are pockets of strong endorsement: affirmations of outstanding training, meaningful staff development, and a company mission that resonates with people who want the best for their aging loved ones. Some reviewers describe "amazing training sessions," positive interactions with corporate teams, and experiences at corporate offices that leave them hopeful about the organization's direction. In places where operations run smoothly, families emphasize the comfort of knowing that staff are well?trained, residents are treated with respect, and the overall environment remains welcoming and well managed.
Taken together, the collection of experiences paints a complex picture of American House: a company capable of delivering warmth, attentiveness, and high?quality resident experiences in many settings, while simultaneously facing serious and recurring criticisms about management effectiveness, safety, medication handling, billing integrity, and the consistency of care. Families are left weighing the improvement of daily life - clean, pleasant rooms, helpful staff, and engaging activities - against fears of neglect, safety risks, and opaque financial practices. The divergence in experiences indicates a need for closer attention to governance, standardized care protocols, transparent billing, and reliable, well?supervised staffing across locations to ensure that the positive culture translates into consistently safe, respectful, and financially transparent resident care.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.American House Troy in Southfield, MI is an assisted living community that offers a range of care services and amenities to meet the needs of its residents. The community provides independent living options for seniors who are looking for a comfortable and fully furnished home.
Residents can enjoy the beautiful garden and outdoor spaces, where they can relax and socialize with fellow residents. Housekeeping services are provided to ensure that the living spaces are always clean and well-maintained. Additionally, move-in coordination services make the transition into the community seamless for new residents.
For those who require assistance with daily activities, professional caregivers are available to provide support with tasks such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents are taking their medications correctly. Their special dietary restrictions, including diabetes diets, are accommodated through meal preparation and service.
The community offers scheduled daily activities to keep residents engaged and entertained. There are also several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby for additional convenience and accessibility.
At American House Troy in Southfield, MI, seniors can enjoy a fulfilling lifestyle while receiving the care they need in a supportive environment.
American House Troy is located at One Towne Square, Southfield, MI 48076 in Oakland County, Michigan
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