Jewish Home For the Aged

Pros

• The staff is friendly, professional, and efficient, and the center is well managed.
• The facility is clean and the team is consistently kind and caring.
• A nurse named Elizabeth provided thorough and informative discharge instructions.
• The staff go above and beyond to make children and families comfortable, including giving a stuffed animal and an iPad for pre-op.
• Dr. Lauren L. Murrill delivered outstanding care during the tonsillectomy and adenoidectomy.
• The nurses and doctors are compassionate and patient, including with children who have ADHD.
• Dr Shenouda, Dr Thottam, Dr Yu, and Dr Kewson are described as fantastic or rockstars.
• The intake staff are cheerful and helpful, with Elizabeth described as a ray of sunshine.
• The experience is characterized as fast, smooth, and well-communicated, with reassurance throughout.
• The staff are dedicated, love their jobs, and make the experience positive for families.

Cons

• The facility was unsanitary, with bloody gauze on the floor and a bloody bandage on the bedsheet, and the reviewer said they wouldn't return for a follow-up.
• The center was accused of discrimination against autistic children and warned others to avoid it.
• They refused to perform the surgery for an autistic child due to extra care needs, despite doing it the first time.
• Billing was described as terrible, with upfront charges followed by insurance bills and requests for an itemized receipt.
• A staff member named Kizzy was described as extremely rude on the phone and in person.
• The lobby/booking system was poorly managed, with arrive-at-5:45 instructions while the building wasn't open yet.
• The reviewer would not recommend the facility.

Review

Great Lakes Surgical Center (GLSC) comes through in many reviews as a place where compassionate, attentive care for children and families is a central strength. Across numerous accounts, families highlight the friendly, professional demeanor of the staff, from front desk and intake to the operating room team and post-anesthesia care. Several readers emphasize that the facility feels well run and efficiently managed, with a clean environment and a calm, reassuring atmosphere that helps nervous children and their parents feel at ease. In particular, many reviewers point to the personal touch of individual team members who went above and beyond to explain procedures, ease anxieties, and keep everyone informed throughout the process.

A number of families describe experiences around pediatric tonsillectomies and adenoidectomies that were especially positive. Parents repeatedly note that the staff were kind, patient, and incredibly thorough in their explanations, making what is often a scary experience for a child much more manageable. The care team is frequently praised for being attentive to the needs of children with unique considerations, such as a child with ADHD or a child prone to anxiety, with caregivers reporting that the staff went out of their way to accommodate and reassure. Several reviewers single out particular nurses and providers for commendations, including discharge instructions delivered with clarity and warmth, and preoperative explanations that helped both kids and parents feel prepared.

Several stories highlight the "little touches" that made a difference: a stuffed animal given for comfort after surgery, an iPad to help pre-op moments feel less intimidating, and a generally calm, friendly demeanor that kept both patient and family at ease. A recurring positive thread is the sense that staff members truly enjoy their work and take pride in delivering thoughtful, patient-centered care. Names that come up with praise include Elizabeth for discharge instructions and calming bedside presence, Dr. Shenouda as a reliable and reassuring physician, and Dr. Thottam as a standout in pediatric care. Some patients specifically commend the anesthesiology team for clear explanations and a comforting approach during anesthesia administration.

On the operational side, several reviews mention effective communication and organization. Families appreciate the overall efficiency and the feeling that staff are well-trained and coordinated. There is a tone of gratitude for the way GLSC handles the logistics around surgery day, from check-in to discharge, allowing families to move through the process with confidence. A few comments also reflect positive experiences with other elements of the care team, such as the nursing staff and the bedside demeanor of the caregivers, who are described as patient and thorough in their explanations and in answering questions.

However, GLSC is not without its criticisms. A number of reviewers raise concerns about cleanliness and safety in certain moments, describing unsanitary conditions such as bloody gauze on the floor or bandages improperly left on bedsheets. In these accounts, the experiences diverge sharply from the positive narratives, with one reviewer explicitly stating they would not return for a follow-up due to these conditions. These points underscore the importance of maintaining scrupulous hygiene and consistently clean environments, especially in a setting that serves children who are vulnerable in the perioperative period.

Billing and financial transparency also appear as a significant sticking point for some families. Several reviewers express frustration with upfront charges and the lack of an itemized receipt detailing a large facility charge, along with ongoing billing communications that feel confusing or incomplete. Complaints include a perception that insurance processing and the associated bills were not clearly explained, and that follow-up billing could be burdensome for families trying to navigate costs and coverage after care. These financial concerns contrast with the many positive clinical experiences and remind the center that clear, upfront financial documentation and transparent billing practices are critical to maintaining trust.

There are also a few notable interpersonal concerns. Some reviewers report encounters with staff who they felt were rude or dismissive, including specific concerns about phone interactions and in-person check-ins. In one case, a parent described a staff member as extremely rude on the phone and in person, which understandably colored the overall experience. Another account mentions a nurse who seemed annoyed during preoperative prep and did not display the same level of warmth as other team members. Such feedback suggests that even a generally positive environment can be undermined by moments of perceived impatience or dismissiveness, emphasizing a need for consistent professionalism and kindness across all staff interactions.

A few reviews explicitly address the treatment of children with special needs or sensory and behavioral considerations. One parent described a perception of discrimination, suggesting that GLSC would not accommodate a child with autism who required extra care, and even implying that the center might fail to support such cases in the future. This kind of critique, whether fully representative of broader practice or not in the voices of those reviewers, highlights the critical importance of inclusive, patient-specific care and the ongoing need for sensitivity, training, and resource availability when caring for children with autism or other complex needs.

Taken together, the range of experiences at Great Lakes Surgical Center paints a picture of a facility capable of delivering excellent, compassionate pediatric care in many circumstances, where dedicated personnel, clear explanations, and child-friendly touches can turn a potentially stressful experience into a smooth, reassuring one. At the same time, the collection of reviews underscores real opportunities for improvement: ensuring impeccable sanitation and safety practices, delivering consistently respectful and responsive communication across all channels, providing transparent and itemized billing, and reinforcing inclusive care strategies that fully accommodate children with autism or other special needs. For families considering GLSC, the stories suggest that many will encounter warm, capable professionals who strive to make surgery day as comfortable as possible for their child - and some will also encounter frustrating gaps that GLSC can address to enhance trust and overall satisfaction.

Located in Southfield, Michigan, this area offers convenient access to a variety of amenities that cater to the needs of seniors. With multiple pharmacies such as CVS and Walgreens within a short distance, residents can easily access their medications and healthcare needs. A selection of well-known restaurants like McDonald's, Wendy's, and Taco Bell provide dining options close by. For those looking for a caffeine fix or a place to relax, several Starbucks cafes are available nearby. In terms of healthcare, there are reputable physicians' offices and hospitals located within a few miles, ensuring quality medical care is easily accessible. Additionally, entertainment options include theaters like Riviera Cinema and Emagine Royal Oak for leisure activities. Outdoor enthusiasts will appreciate the nearby parks such as Shain Park and Woodland Hills Nature Park for recreational opportunities. Lastly, individuals seeking spiritual fulfillment can attend St Hugo of the Hills Church for worship services. Overall, this part of Southfield offers a blend of convenience, healthcare options, entertainment choices, and spiritual support suitable for seniors looking to reside in the area.

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (4 miles)
• Rite Aid (4.1 miles)

Restaurants

• McDonald's (1.2 miles)
• Wendy's (1.7 miles)
• Taco Bell (2 miles)
• McDonald's (2.5 miles)
• McDonald's (2.9 miles)
• Duo Restaurant & Lounge (3.2 miles)
• Taco Bell (3.3 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.9 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (4.7 miles)
• Starbucks Reserve (5.2 miles)
• Panera Bread (5.9 miles)

Physicians

• Providence Medical Center (3.6 miles)
• Beverly Hills Orthopedists (4 miles)
• Be Well Medical Center (4.4 miles)
• Millenium Diagnostic Center (5.3 miles)
• Michigan Institute For Neurological Disorders (5.3 miles)
• Royal Oak Pediatrics PC (5.4 miles)
• Beaumont Medical Center - West Bloomfield (6.4 miles)

Hospitals

• Botsford Hospital (4 miles)

Theaters

• Riviera Cinema (4.5 miles)
• Emagine Royal Oak (6.1 miles)
• MJR Troy Grand Digital Cinema 16 (7.5 miles)

Parks

• Shain Park (5.1 miles)
• Starr Jaycee Park (5.9 miles)
• Flanders Park (5.9 miles)
• Woodland Hills Nature Park (6.3 miles)
• Harding Park (6.8 miles)
• Clawson Park (7 miles)

Places of Worship

• St Hugo of the Hills Church (7.8 miles)