Hazel House in Southfield, MI

Hazel House is an assisted living community in Southfield, MI.

Information last verified: June 21, 2026

17115 Melrose, Southfield, MI 48075

For more information about senior living options: (866) 208-4318

3.8 from 119 reviews

5 stars

66

4 stars

16

3 stars

8

2 stars

3

1 stars

26

Overall Review of Hazel House

common 20 reviews mention this

Staff friendliness is a highlight

Residents and families consistently point to friendly, helpful staff as a reason they felt taken care of.

Many reviews describe staff as friendly, pleasant, and helpful when they’re checking in, picking up, or handling last-minute requests. Several people specifically mention polite service and quick support, including situations where they were in a bind. A few reviews also note professionalism and that staff worked to resolve issues quickly when customers brought problems forward.

common 8 reviews mention this

Service is often described as fast

Service is frequently described as fast and efficient once customers get to the desk.

Several reviews mention quick service, including being in and out within minutes and having their issues handled promptly. A few people also describe the process as smooth when staff are available and able to assist. Some other reviews temper this by describing slow moments when only one person is managing the front desk or when the setup feels constrained.

caveat 15 reviews mention this

Delivery accuracy issues come up repeatedly

Delivery problems and missed or delayed attempts are a recurring frustration for reviewers.

A substantial portion of reviews complain about packages not being delivered as expected, including situations where delivery instructions were ignored or where deliveries were marked but customers say they were still waiting. Some reviewers describe having to drive back to the location to pick up items after claimed delivery attempts. There are also mentions of delays that led to longer-than-expected timelines and frustration with how situations were explained after the fact.

caveat 5 reviews mention this

Facilities and systems can limit help

Some reviewers say the in-store setup, computers, or staffing can make tasks harder than expected.

A few reviews mention computers being slow or outdated and describe difficulties completing basic tasks. Others note understaffing at the front desk, which they felt slowed down the queue and service. There are also comments about limited resources like printers or not having what a customer expected to use during their visit.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

6 resident community capacity

Types of Care

Assisted Living

Amenities

Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available

Transportation

Detroit Metropolitan-Wayne County (18 miles away)

Care Services

24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Scheduled daily activities

Nearby Places of Interest

Pharmacies

CVS Pharmacy (1.7 miles)
CVS Pharmacy (2.4 miles)
Rite Aid (2.7 miles)
CVS Pharmacy (3.1 miles)
CVS Pharmacy (3.5 miles)
CVS Pharmacy (3.6 miles)
Walgreens (3.7 miles)

Physicians

Be Well Medical Center (3.3 miles)
Royal Oak Pediatrics PC (3.9 miles)
Beverly Hills Orthopedists (5.7 miles)
Providence Medical Center (6.9 miles)
Troy Orthopedics Associates (7.8 miles)
Troy Medical Center (7.9 miles)
Asthma & Allergic Disease Center (8.3 miles)

Cafes

Ferndale Project (3.5 miles)
Starbucks (4.3 miles)
Starbucks (4.4 miles)
Starbucks (4.4 miles)
Starbucks (4.8 miles)
Starbucks (5.2 miles)
Starbucks (6 miles)

Restaurants

McDonald's (3.7 miles)
Alex's of Berkley (4 miles)
McDonald's (4.3 miles)
McDonald's (4.3 miles)
Rock On 3rd (4.4 miles)
Urbanrest Brewing Company (4.5 miles)
Taco Bell (4.9 miles)

Parks

Harding Park (4.6 miles)
Palmer Park (5.2 miles)
Starr Jaycee Park (5.5 miles)
Scout Park (6 miles)
Shain Park (6.7 miles)
Clawson Park (7.1 miles)
Flanders Park (8 miles)

Theaters

Emagine Royal Oak (4.6 miles)
Riviera Cinema (6.7 miles)
MJR Troy Grand Digital Cinema 16 (7.6 miles)
AMC Star John R 15 (7.7 miles)

Hospitals

Botsford Hospital (5.7 miles)
Park Geriatric Village (6.5 miles)
Henry Ford Hospital (8.6 miles)
Henry Ford Health System (8.6 miles)

Frequently Asked Questions

Where is Hazel House?

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