17115 Melrose, Southfield, MI 48075
For more information about senior living options: (844) 490-3973
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The staff provides good and friendly service. The drop-off location has pleasant staff, making the process quick and convenient. The service is prompt and friendly. Bianca is nice and helpful, always with a smile and fast service. The staff is consistently helpful and pleasant. The location's staff are professional, friendly, and helpful. The staff are fast, friendly, and accommodating for printing and copy needs. The overall experience is described as wonderful.
The customer asserts that the driver did not follow clear delivery instructions and ignored the sign requesting the package be left. The customer states the driver did not ring the doorbell or knock, causing them to miss the delivery. The customer notes an overnight Friday noon delivery was delayed to Monday, with no effort to deliver later or on Saturday. The reviewer calls FedEx the worst in Michigan. Front-desk staff are described as rude and unhelpful, including instances of failing to release packages or escalate to a manager. The customer alleges delivery attempts were claimed on multiple days, but the package was not delivered, calling those claims lies. A driver is described as taking a photo of the door and leaving without a tag, preventing delivery. A reviewer claims FedEx stole their phone (and another mentions a supposed Samsung order theft). The reviewer says drivers do not consistently attempt deliveries that require a signature, often leaving notices instead.The collection of experiences shared about a FedEx network paints a picture of a service that can be both reliable and frustrating, often depending on location, personnel, and the specifics of a given delivery or pickup. Across many posts, customers describe a spectrum from genuinely friendly, efficient service to perplexing delays, missed deliveries, and what feels like inconsistent adherence to requested delivery instructions. Several reviewers recount that the same chain of events keeps recurring: a promised overnight delivery or hold at a store, a driver or staff member failing to follow through, and a subsequent scramble to adjust plans that depend on timely receipt of a package.
Delivery performance emerges as the dominant pain point. A number of reviews complain that drivers fail to ring the doorbell or knock, instead leaving a notice or simply taking a photo and driving away. One customer notes that a driver "took a photo of the door and drove off" without leaving a tag or giving them a chance to receive the package, and another says the driver claimed to have "attempted a delivery" while the recipient was home - making the claim feel false and frustrating. Several posts lament that even though a signature was required or a hold-at-location option was chosen, the package didn't materialize in the manner or timeframe expected, sometimes shifting an overnight expectation to Monday or even later. The recurring sentiment is that customers cannot rely on an exact delivery window, and some express a sense of having paid for a premium service that did not materialize as advertised.
The difficulty is compounded when customers rely on specific instructions, such as a sign to leave the package or to hold at a local location. A number of reviewers emphasize that instructions were ignored or not followed, sometimes with a direct complaint about signs being placed under standard tags that indicate attempts to deliver. A few accounts focus on the broader consequences: the need to take additional time off work, rearrange schedules, or risk having critical documents or goods delayed. The repeated refrain is that comfort with the guarantee of overnight or scheduled delivery seems to be undermined by inconsistent actions on the part of drivers and frontline staff.
There are also voices that highlight in-store experiences, where the outcome hinges on the interactions with counter staff. Some customers report positive encounters - friendly, fast, and accommodating clerks who make the process straightforward and efficient. In contrast, other posts describe unhelpful or curt service, with customers feeling invisible or dismissed, and some even recount attempts to escalate issues being rebuffed or avoided by the staff. Specific locations surface in the narrative: some stores are praised for professionalism and helpfulness, while others are criticized for rudeness, miscommunication, or a lack of proper process (for example, difficulty printing labels, scanning issues, or reluctance to release held packages without proper policy explanation).
A frequent thread is the variability of experience by location. Positive anecdotes emphasize staff members who go above and beyond - someone named Bianca is repeatedly highlighted as nice and helpful, and another reviewer notes that the Plymouth location felt like it was operating at a much higher standard than others in the area. The contrast is stark when other reviewers recount being treated with hostility or frustration, describing a sense of being ignored or treated as a nuisance rather than a customer, and in one case, a manager's absence or a counter-employee's unwillingness to escalate concerns compounds the dissatisfaction.
Amid the mixed reviews, there are some strong endorsements of the value and convenience of FedEx services. Several people express appreciation for being able to drop off packages, use the store for printing, or rely on a staff that is generally pleasant and efficient. A recurring positive note is the perception that, when things go right, the experience is smooth, quick, and customer-friendly; the problem is that such experiences appear inconsistent across different locations and days. A few reviews even acknowledge that while the core service remains solid, the execution - especially around delivery attempts and hold pickups - needs tightening.
Overall, the compiled feedback suggests a company whose reputation for reliability is unevenly matched by customer expectations. Some customers walk away with confidence in the service, citing friendly staff, efficient processes, and convenient options such as in-store drop-offs and quick handling of printing needs. Others walk away frustrated, citing missed deliveries, unheeded delivery instructions, and inconsistent behavior from drivers and counter staff. The common thread is a demand for more consistent adherence to posted delivery instructions, better communication about delays, and a stronger commitment to accountability when things go wrong. If there's a path to improving customer satisfaction, it likely lies in standardizing practices across locations, ensuring drivers actually ring bells or leave clear, verifiable notices when attempting delivery, and empowering store staff to resolve issues with clear, consistent escalation paths when a hold or signature is requested.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (18 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hazel House in Southfield, MI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of our residents. Our beautifully furnished facility boasts a spacious dining room where residents can enjoy delicious meals prepared by our dedicated staff.
In addition to our cozy indoor spaces, Hazel House also features a lovely garden and outdoor space where residents can relax and soak up the fresh air. Our housekeeping services ensure that each room is kept clean and tidy at all times.
We understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet access throughout our community. Residents can easily stay in touch with loved ones or browse the internet at their leisure.
At Hazel House, we prioritize the health and safety of our residents. Our dedicated caregivers are trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives appropriate medical care. For individuals with diabetes or special dietary restrictions, we offer diabetes diet management and specialized meal preparation.
Transportation arrangements for medical appointments are made conveniently for residents who require them. Additionally, there are multiple cafes, parks, pharmacies, physicians' offices, restaurants, and theaters located nearby Hazel House – offering plenty of opportunities for entertainment and leisure activities.
Residents can look forward to engaging in scheduled daily activities designed to promote socialization and mental stimulation. Whether it's participating in group exercises or joining an arts and crafts class, there is always something happening at Hazel House.
If you are looking for a warm and supportive community that offers exceptional care services in Southfield, MI, look no further than Hazel House. Contact us today to schedule a tour and see how we can provide your loved one with the quality assisted living they deserve.
Hazel House is located at 17115 Melrose, Southfield, MI 48075 in Oakland County, Michigan
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