Gentiva Health in Southfield, MI

Pros

• Gentiva offers compassionate care that families can trust.
• JoAnn is highly skilled, prompt, and provides exceptional care with integrity.
• The hospice team delivers timely, quality care with a personal touch.
• Hannah Roth is dependable, knowledgeable, and prioritizes the needs of patients and families.
• Hannah Roth is comforting and professional in challenging times.
• Kindred Hospice staff provide outstanding care and tremendous support to families.
• Kindred's team is exceptional, professional, and caring.
• Shelly MCGarvey is attentive to community and resident needs and goes above and beyond.
• Kindred shows great love, compassion, and partnership in the care process.
• Kindred staff are caring, responsive, and professional; they listen, advocate for patients, and explain procedures clearly.
• The staff consistently delivers supplies and equipment on time and communicates well.
• Kindred staff take time to listen and align care with patient goals and end-of-life wishes.

Cons

• The NP Cora told the family, "We didn't expect him to live this long," which upset the father.
• The nurses, including Natalie, were rude and inconsiderate and should not be hospice nurses.
• The reviewer described the company as terrible and questioned the kindness and dignity of its end-of-life care.
• No hospice staff showed up to see the mother, leaving the family without support during her last moments.
• There was confusion about who was actually looking after the mother, with many different caregivers showing up.

Review

Gentiva Health in Southfield is best suited for families that want a professional, team-driven hospice experience with strong nursing leadership and clear, proactive communication. This community tends to work best when a trusted clinician can be named to guide the care and when care conferences are embedded in the process. It suits patients who benefit from a coordinated approach - especially those in memory-care or complex cases where multiple disciplines come together to set and adjust goals of care. When the aim is to maximize dignity, responsiveness, and a personal touch from several competent professionals, Gentiva often delivers.

That said, some families should consider alternatives. The most salient caveat is the potential for uneven staffing: a revolving door of nurses and on-call personnel can create questions about who is truly in charge of care, and a few reviews describe encounters with staff who were less empathetic or respectful. There are also troubling anecdotes about end-of-life moments where no hospice presence appeared or where communication broke down at critical times. If absolute continuity of care with a single primary clinician and unwavering bedside presence are non-negotiable, exploring other providers may be prudent.

The upside is substantive when the right individuals are at the helm. Positive experiences repeatedly highlight highly skilled, dependable clinicians who bring both competence and compassion. One caregiver, JoAnn, is praised for prompt, expert care and integrity that families rely on during difficult days. Hannah Roth emerges as consistently knowledgeable and clear in communication, regarded as a professional who genuinely prioritizes patient and family needs. The team's strengths extend to robust care conferences, which help ensure that every voice in the care circle is heard, and to a responsive social-work presence that supports families beyond medical needs. These advantages often offset the risk of variability by providing a framework where accountability and collaboration drive outcomes.

To make the most of Gentiva, families should insist on a clearly assigned primary nurse and a defined care team, and demand regular, documented care conferences that include family members. Clarify who is on call at night and on weekends, how quickly urgent needs are addressed, and who coordinates the overall plan of care. It's essential to confirm a straightforward process for voicing concerns and for escalation when problems arise. This approach turns Gentiva's strongest features - timely care, professional expertise, and team collaboration - into reliable daily practice rather than sporadic positive anecdotes.

In comparing Gentiva with alternatives, it's helpful to note that other providers cited in circles of hospice care - such as Kindred Hospice - often earn praise for comprehensive support, including bereavement resources and continuity across the care continuum. Gentiva's demonstrated strengths - care conferences, accessible expertise, and a genuine personal touch from certain clinicians - are meaningful advantages, but they must be weighed against the risk of inconsistent visits. For families prioritizing steady bedside presence and uniform empathy across all staff, a direct comparison with another reputable provider is warranted before committing.

Bottom line: Gentiva can be an excellent fit for families seeking professional, coordinated end-of-life care with strong nursing leadership and a collaborative process. The decisive factor is alignment on staffing and communication expectations. Before choosing, request specifics about the assigned team, confirm on-call coverage, and seek recent, direct feedback from families who experienced Gentiva's care firsthand. When those elements line up, Gentiva offers a compelling, compassionate option that often translates into meaningful comfort and support during a profoundly difficult journey. If alignment on those criteria cannot be achieved, exploring alternatives with more consistent bedside continuity and robust bereavement support is advised.

This part of Southfield, Michigan offers a convenient and vibrant community with various amenities nearby. With multiple Starbucks cafes, fast food restaurants like McDonald's and Wendy's, as well as pharmacies such as CVS and Walgreens, residents have easy access to essentials. For medical care, there are several physicians' offices within a few miles, including Providence Medical Center and the Michigan Institute For Neurological Disorders. In case of emergencies, Botsford Hospital is just a short drive away. Additionally, residents can enjoy entertainment at Riviera Cinema or explore nature at parks like Flanders Park and Woodland Hills Nature Park. Overall, this area provides a mix of convenience, healthcare options, leisure activities, and places of worship like St Hugo of the Hills Church for those considering senior living in Southfield.

Cafes

• Starbucks (0.3 miles)
• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Starbucks (4 miles)
• Tim Hortons (4.8 miles)
• Starbucks (5.8 miles)
• Starbucks Reserve (6 miles)

Restaurants

• McDonald's (0.8 miles)
• Wendy's (1.3 miles)
• Taco Bell (1.5 miles)
• McDonald's (1.7 miles)
• Duo Restaurant & Lounge (2.4 miles)
• 2 Rose's Family Restaurant (3.7 miles)
• McDonald's (3.9 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.2 miles)

Physicians

• Providence Medical Center (2.6 miles)
• Michigan Institute For Neurological Disorders (4.3 miles)
• Millenium Diagnostic Center (4.4 miles)
• Beverly Hills Orthopedists (4.9 miles)
• Asthma & Allergic Disease Center (5.3 miles)
• Beaumont Midwest Internal Medicine Associates (5.4 miles)
• Beaumont Medical Center - West Bloomfield (5.6 miles)

Hospitals

• Botsford Hospital (3.1 miles)
• Henry Ford West Bloomfield Hospital (7.4 miles)

Theaters

• Riviera Cinema (3.3 miles)
• Emagine Royal Oak (7.4 miles)
• Phoenix Theatres Laurel Park Place (8 miles)

Parks

• Flanders Park (4.8 miles)
• Woodland Hills Nature Park (5.1 miles)
• Shain Park (5.8 miles)
• Starr Jaycee Park (7.1 miles)
• Harding Park (8.1 miles)
• Clawson Park (8.1 miles)

Places of Worship

• St Hugo of the Hills Church (8.1 miles)