39000 Chase Road, Romulus, MI 48174
For more information about senior living options: (844) 490-3973
Special Tree's staff are friendly and caring. The therapy teams provide focused, effective care that helps clients regain abilities. The center is clean, welcoming, and conducive to healing. Families feel grateful and blessed for the care their loved ones receive. Clients make meaningful progress in strength, mobility, and independence. Special Tree is described as patient-centered, with knowledgeable staff going the extra mile. Reviewers consistently recommend Special Tree for its healing and recovery focus. The program offers wonderful therapy and a supportive environment.
The service was terrible, with rude, unprofessional, and non-responsive staff. Nursing care was criticized as inadequate and in need of significant improvement. The staff were described as lazy and more interested in their phones than their duties. The facility was accused of being severely understaffed and failing to provide basic patient care, including leaving patients in hallways. The reviewer alleged neglect that caused harm and claimed a cover-up by authorities. The facility was warned that it would try to obtain guardianship of family members and should be avoided. Management was accused of prioritizing money over patients and treating people as mere beds. The place was described as a cesspool of neglect and maltreatment under the current ownership.Special Tree NeuroCare Center in Romulus is described by many reviewers as a place of remarkable dedication, where a full spectrum of rehabilitation services is paired with a deeply caring staff. The opening sentiments come from Maelena, who calls it a beautiful and unique place that offers top therapists and an engaging activities program, with nurses and aides who provide great care. Across the board, the impressions are of a facility that strives to be more than a hospital - an environment where patient well-being and personal growth are front and center.
Several accounts highlight dramatic, life-changing improvements that occurred during stays at Special Tree. One patient who had a severe brain injury after a hit-and-run accident notes that their ability to speak, walk, and eat returned with the help of the therapy team and the patient's own efforts, sometimes even on weekends. This type of progress is echoed by others who lauded the PTs, OTs, speech team, and activity/rec therapists, with one individual giving a resounding 10/10 after a long recovery. Another review emphasizes the staff's commitment and passion for making every patient feel truly cared for, underscoring a sense that families would want their own loved ones treated in the same way.
Families and individuals consistently describe staff as friendly, attentive, and deeply involved in the healing process. One reviewer notes the environment as "wonderful" and the staff as attentive and friendly, with a particular memory of the strain of COVID-19 visiting restrictions being eased by the facility's support. A father recounts his own family's experience over a 50-plus day stay following his spouse's stroke, praising the thoroughness of care - from daily room cleanliness to the expertise of the therapy team - and noting the couple's decision to continue with outpatient therapy after discharge. The sentiment across these testimonies is that Special Tree is not only about clinical rehabilitation but also about providing a warm, supportive space during difficult times.
Beyond the core clinical work, several reviewers commend the broader ecosystem the center offers. One account highlights the center's clean facilities and robust recreational programming, including an excellent recreation department that supports recovery through meaningful activity. Another positive note comes from a catastrophic case manager who works with multiple clients at Special Tree; they describe the center as truly patient-centered, with staff who are knowledgeable, kind, and willing to go the extra mile. They emphasize timely communication, individualized treatment plans, and a willingness to welcome feedback and implement improvements, reinforcing a view of Special Tree as a reliable partner in recovery for both patients and their families.
There are also vivid testimonials about the center's independent programs and outreach. A pair of visiting professionals, Ron and Gloria Loyd, describe performing Soap Bubble Programs at Special Tree, impressed by the kind and professional care afforded to clients. They remark on the center's substantial greenhouse and its ability to grow vegetables with staff support, presenting a picture of a place that fosters creativity and hands-on engagement as part of the rehabilitation journey.
Not all feedback is uniformly glowing, however. A few reviews reflect serious concerns about care quality and staff responsiveness. One account labels the service as terrible, with rude, unprofessional, and non-responsive staff, and a specific message about needing to contact the facility going unanswered. Another review contrasts sharply with the more positive experiences, describing neglectful nursing care, persistent bed sores, infections, and a sequence of missed or inadequate interventions that culminated in a patient's decline and eventual death. The reviewer accuses staff of laziness, poor bedside care, and a lack of proactive management for feeding tubes and bowel care, and even alleges a broader attempt to distract families from the seriousness of the situation, including references to guardianship concerns and local examiner involvement. This extreme view paints a stark contrast to the more hopeful narratives and serves as a pointed reminder that experiences can vary dramatically within the same center.
The most intense critique comes from a reviewer who claims a shift in leadership and culture after ownership changed hands. They describe a transition from a well-regarded facility to what they view as a "cesspool of neglect and maltreatment," accusing the new owners and management of prioritizing money and treating patients as just bodies. Allegations include widespread staff mistreatment, pervasive surveillance via cameras, and an environment where staff morale and patient care allegedly suffered. The reviewer's tone is strongly negative, contrasting with the many voices praising care quality and staff compassion, and illustrating how perceptions of a facility can diverge widely depending on individual experiences and timeframes.
Taken together, the collection of narratives paints a complex portrait of Special Tree. On one hand, the center is celebrated for its patient-centered philosophy, a broad and active therapy program, strong teamwork among therapists, case managers, and supporting staff, and tangible, meaningful progress for many patients. Families frequently express gratitude for compassionate, attentive care, the warmth of the environment, and the sense that their loved ones are treated with dignity and respect. On the other hand, there are substantial cautions from some reviewers about inconsistent care, staffing challenges, and serious grievances centered on nursing practices and patient safety. The breadth of experiences - ranging from life-changing recoveries to detailed accusations of neglect - reflects a facility that, for many, remains a beacon of hope, even as it faces scrutiny and calls for ongoing improvements from those who have experienced its care firsthand.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (3 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Neurocare Center South in Romulus, MI is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents. Each apartment is equipped with cable or satellite TV and Wi-Fi/high-speed internet, ensuring that residents can stay connected and entertained.
Residents can enjoy their meals in the dining room, where delicious and nutritious meals are prepared and served according to any special dietary restrictions. The community also has a kitchenette available for those who prefer to cook for themselves. Housekeeping services are provided to keep apartments clean and tidy.
Outdoor space, including a garden, provides residents with an opportunity to enjoy nature and spend time outdoors. Move-in coordination is offered to make transitioning into the community as smooth as possible.
The Neurocare Center South provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Care staff also coordinate with health care providers to ensure that residents receive any necessary medical attention or treatments. Medication management is available to help residents stay on top of their medication routines.
The community places a strong emphasis on mental wellness, offering a mental wellness program for residents. This program focuses on promoting emotional well-being and providing support for any mental health concerns.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access the healthcare they need. Transportation options are also available for other outings or errands.
Numerous amenities and services can be found nearby the Neurocare Center South. There are two cafes nearby for residents who want to enjoy a cup of coffee or a meal outside of the community. One park offers opportunities for walks or outdoor activities. Eight pharmacies make it convenient to fill prescriptions, while three physicians ensure easy access to healthcare providers. Additionally, there are seven restaurants nearby where residents can dine out if desired.
Overall, the Neurocare Center South in Romulus, MI offers a variety of amenities and care services designed to provide a comfortable and supportive living environment for its residents.
Neurocare Center South is located at 39000 Chase Road, Romulus, MI 48174 in Wayne County, Michigan
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