Integrated Home Care Agency
Save11425 Saint Aloysius Street, Romulus, MI 48174
For more information about senior living options: (844) 490-3973
The Integrated Home Care Agency offers competitive pricing for its services compared to both Wayne County and the broader state of Michigan. For semi-private accommodations, the agency charges $2,500 per month, which is notably lower than Wayne County's average of $2,860 and significantly beneath the state average of $3,191. Similarly, for private rooms, the Integrated Home Care Agency's rate of $3,000 remains below both the county's figure of $3,335 and Michigan's average of $3,675. These rates suggest that the agency provides a cost-effective alternative for individuals seeking home care services while maintaining quality care standards in a market where costs can vary widely.
| Floor plans | Integrated Home Care Agency | Wayne County | Michigan |
|---|---|---|---|
| Semi-Private | $2,500 | $2,860 | $3,189 |
| Private | $3,000 | $3,335 | $3,674 |
A longtime IHCS patient is impressed by the company's exceptional service and professionalism. They found the MedTrac patient portal user-friendly and convenient. Carlos from Customer Services provided exceptional, friendly, and professional service with a positive attitude. Carlos Litos is praised for his excellent service and for representing the company well. They received excellent, kind, and quick service, with delivery arriving the same day as informed. Their communication has been strong, with proactive order status updates and opportunities to ask questions. Maurice, a technician, was polite, professional, helpful, and explained how to use the equipment.
IHCS is described as a horrible, untrustworthy company that misrepresented what was said and confused a contract with medical records. An escalation request was met with an employee claiming to own the company, which reviewers saw as unprofessional. The company is accused of Medicare-related billing issues, including a cap on rentals and co-pays that could lead to collections. The CPAP service was criticized for unprofessional arrival times and poor communication when staff failed to show up. The company has major billing problems, including bills for items paid over a year earlier. Delivery problems included drivers lying about arrival times and repeated rescheduling, causing delays. The customer service is described as rude, disorganized, lacking empathy, with little to no follow-up. The agency is labeled the worst and strongly advised to avoid due to poor service and communication. Oxygen deliveries were repeatedly delayed or canceled for weeks, putting patients in danger.The collection of experiences with Integrated Home Care Services presents a striking contrast between moments of helpfulness and reliability and a broad pattern of frustrations that run through many aspects of the business. Across years and across dozens of patients and escenarios, people describe IHCS as a company capable of delivering good service in some instances - especially when it comes to replenishing supplies and using modern tools like a patient portal - but plagued by recurring problems in scheduling, communication, billing, and follow-through. The tone ranges from genuinely positive to apocalyptic, but the most persistent threads are concerns about delays, miscommunications, and surprise bills.
There are several notably positive notes in the mix. A longtime patient who has used IHCS for seven years praises the organization for consistent, professional service when replenishing supplies. They also highlight MedTrac, IHCS's patient portal, calling it user-friendly and convenient for refills, and they describe the team as truly great. Another reviewer singled out a specific customer-service representative, Carlos Litos, for exceptional, friendly, and professional service. A new CPAP user had a very positive on-site encounter with a technician in one instance, noting that the technician Maurice was polite, professional, extremely helpful, and knowledgeable about using the equipment. A different reviewer who had just experienced service for the first time described the provider as polite, professional, and extremely helpful, reinforcing the sense that IHCS can deliver when circumstances cooperate. In short, IHCS is not uniformly bad in every interaction; there are genuine moments of high-quality care and customer support.
But the otherwise positive experiences are interwoven with a substantial and recurring set of complaints that undermine trust. A common thread concerns scheduling and timely delivery, especially for CPAP-related services, oxygen, and other equipment. Several reviewers recount missed delivery windows, late arrivals, and poor communication about when personnel would arrive. One patient awaiting CPAP assistance reports a 3-5 pm window that was not met, followed by a late-arriving technician and a sense of unprofessionalism due to lack of clear updates. An ongoing United States-insurance friction story shows up with oxygen deliveries where delays grew from inconvenient to dangerous in a few instances, with repeated promises to deliver "by" times that never materialized. A driver allegedly lied about arrival and, in another case, delivered late and then left a patient to wonder whether the order would ever come. Some reviewers say they were forced to change delivery locations (e.g., to a doctor's office) or faced persistent rescheduling chaos.
Billing and insurance issues appear as another dominant theme. Several reviews describe bills arriving long after services were rendered - months later - creating confusion and frustration. Others complain that items they had already paid for reappear in their bills again, suggesting mismanagement of accounts or duplicate charges. There are specific claims that IHCS charged Medicare Advantage for a medical bed that had already been picked up, and that a customer's Medicare-related co-pays were charged without the patient understanding the limits or caps (one note mentions a cap of 13 months and a 4-year Medicare rental scenario). The overall impression is that the billing system is opaque, inconsistent, and prone to errors, with some customers reporting that nothing they ask for information-wise seems to stick - agents appear to hang up mid-explanation, or fail to provide needed details, and supervisors are hard to reach.
The pattern of customer-service interactions is uneven and sometimes starkly contrasting. On the positive side, some reviewers praise individual team members for their attitude and approach in handling problems, while others report feeling dismissed or overwhelmed by long call waits and a lack of proactive follow-up. There are vivid accounts of disorganization and poor communication: orders being canceled without clear explanations, "zero follow-up" from supervisors, and repeated assurances that a problem will be resolved that never materialize. A social worker at a skilled-nursing facility describes a prolonged experience trying to replace a scooter, with multiple staff members giving inconsistent information and promises not kept, culminating in a sense of unreliability and frustration that deterred future collaboration with IHCS. By contrast, other customers recount positive personal interactions with specific staff or technicians who delivered helpful and timely information, reinforcing that the issue isn't uniformly about staff competence but about process reliability and accountability.
In some reviews, the scope of problems touches several service lines at once. Beyond CPAP and oxygen, there are mentions of infusion fluids shortages that forced patients to consider hospital ER visits, and of infusion-related equipment or support not arriving as expected. There are references to supplier disputes and misrouted shipments, to patient records and documentation issues, and to confusion around what contract terms actually cover versus what a patient assumes will be covered by insurance. One review even hints at a misunderstanding about what a contract review entails, suggesting gaps in howIHCS communicates with families about what exactly is being requested and why - situations that can easily create misperceptions about the company's intentions.
Overall, the sentiment across these reports is highly mixed. IHCS appears capable of delivering reliable, user-friendly service in some cases - the MedTrac portal is repeatedly highlighted as a helpful tool, and several patients praise individual staff members for their courtesy and knowledge. However, there is a pervasive and systemic sense of inefficiency and opacity in critical areas: scheduling, delivery reliability, and especially billing and claims processing. For individuals relying on IHCS for essential equipment and home care services, the experience can swing from smooth and satisfying to stressful and costly, sometimes within the same family or the same line of service. Given the gravity of some of the complaints - missed deliveries, delays during medical situations, and disputed charges tied to Medicare - many reviewers suggest shopping carefully, verifying claims with insurers, and seeking clearer communication or alternative suppliers when possible.
If you're considering IHCS, the takeaway is to expect a spectrum of service quality and to prepare for possible friction in scheduling, delivery timing, and billing. While there are positive, punctual, and compassionate interactions reported, there are equally strong reports of broken promises, miscommunications, and financial misunderstandings. Keeping thorough records, confirming delivery windows in writing, and insisting on escalation if issues are not resolved promptly can help navigate the more challenging experiences. At the same time, the positive anecdotes about accessible tools like MedTrac and the commendable performances of certain staff members offer a counterbalance, reminding potential customers that IHCS can be a reliable partner under the right circumstances.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Bath tubsBath tubs are important for seniors because they provide a safe and relaxing way to bathe, helping to prevent slips and falls while promoting independence and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents. Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Gluten-freeGluten-free options are important for seniors as they are more prone to digestive issues and dietary sensitivities. Offering gluten-free meal choices in senior living communities can help improve their overall health and well-being. Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults. OrganicOrganic foods are important for seniors because they contain fewer chemicals and pesticides, which can be harmful to aging bodies. Additionally, organic foods often have higher nutrient levels, making them a healthier choice for maintaining overall well-being in older adults. Restaurant style diningRestaurant style dining is important for seniors as it offers them a social and enjoyable dining experience, promotes healthy eating habits, and provides personalized menu options to cater to their dietary needs and preferences. This type of dining setting can enhance their overall quality of life and create a sense of community within the senior living facility. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
BBQs or picnicsBBQs or picnics provide seniors with social interaction, enjoyment of the outdoors, and a sense of community, contributing to their overall well-being and quality of life.
Catholic servicesCatholic services are important for seniors because they provide spiritual support, a sense of community, and opportunities for social interaction that can enhance overall well-being and quality of life in their later years. Community service programsCommunity service programs are important for seniors because they provide opportunities for social engagement, physical activity, and mental stimulation. These programs also allow seniors to give back to their communities and maintain a sense of purpose and fulfillment in their lives. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Day trips and outingsDay trips and outings are important for seniors as they provide opportunities for socialization, mental stimulation, physical activity, and a break from daily routines. These experiences can enhance overall well-being and quality of life for older adults living in senior communities. Gardening clubGardening clubs are important for seniors because they provide a sense of community, promote physical activity and mental well-being, and offer opportunities for socialization and connection with nature. Gardening can also improve cognitive function and overall quality of life for seniors.
Jewish servicesJewish services are important for seniors as they provide a sense of community, spiritual support, and connection to their heritage and traditions. These services help enhance overall well-being and quality of life for older adults in senior living settings.
Other religious servicesOther religious services are important for seniors as they provide a sense of community, spiritual comfort, and opportunities for socializing. These services can help seniors feel connected to their faith and maintain a sense of purpose and belonging in their later years. Protestant servicesProtestant services are important for seniors because they provide spiritual nourishment, community support, and a sense of belonging. These services can help seniors connect with others who share their faith, find comfort and guidance in times of need, and maintain a sense of purpose and fulfillment in their later years. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
Trivia gamesTrivia games are important for seniors because they provide mental stimulation, social interaction, and a fun way to keep the mind sharp. They can help improve memory, cognitive function, and overall well-being in older adults. Visiting Rabbi"Visiting rabbis provide spiritual and emotional support to seniors in assisted living communities, helping them connect with their faith, find comfort in times of need, and maintain a sense of community and belonging." Visiting chaplain or priestHaving a visiting chaplain or priest at a senior living community is important for seniors because it provides spiritual support, comfort, and guidance during a time of life that can be challenging and uncertain. Their presence can help seniors feel connected to their faith, find peace of mind, and cope with the emotional and mental struggles they may face in their later years.The integrated home care agency in Romulus, MI offers a range of amenities and services to enhance the quality of life for its residents. The community features a dining room where nutritious meals are served, creating an inviting space for socializing and enjoying delicious food. The accommodations are fully furnished, ensuring that residents feel comfortable and at home. In addition, there is a garden and outdoor space where residents can relax and enjoy fresh air.
Housekeeping services are provided to maintain cleanliness and tidiness within the community. Move-in coordination is available to assist new residents with a smooth transition into their new living environment. Residents also have access to telephone services and Wi-Fi/high-speed internet, allowing them to stay connected with family and friends.
The community offers comprehensive care services to meet the individual needs of each resident. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers is provided to ensure that residents receive the necessary medical care. Additionally, special attention is given to those with diabetes through diabetes diet management.
Meal preparation and service are available, taking into consideration any special dietary restrictions or preferences that residents may have. Medication management ensures that residents take their medications correctly and on time.
Transportation arrangement for medical appointments is offered, allowing residents to conveniently attend their doctor's visits. There are also transportation options available nearby for general errands or outings.
Residents can participate in scheduled daily activities designed to promote engagement and stimulation. Additionally, there are two cafes nearby where residents can enjoy coffee or a light meal outside of the community setting. One park nearby provides opportunities for outdoor recreation.
Pharmacies, physicians' offices, restaurants, transportation options, and hospitals are all conveniently located near the assisted living community. This makes it easy for residents to access necessary services such as medication refills, healthcare appointments, dining options, transportation needs, and emergency medical care.
Overall, this integrated home care agency in Romulus, MI provides a comfortable and supportive living environment where residents can receive personalized care, enjoy delicious meals, engage in meaningful activities, and easily access essential amenities and services.
Located in Romulus, Michigan, this area offers convenient access to transportation options with the Delta Sky Club and Lufthansa Senator Lounge located within a short distance. The Detroit Airport Ground Transportation Center is also nearby for easy travel arrangements. Various dining options such as Mezza Mediterranean Grille and Sora Japanese Cuisine & Sushi Bar are available for residents to enjoy delicious meals. Additionally, there are several pharmacies and hospitals in close proximity, including Oakwood Annapolis Hospital and DaVita Belleville Dialysis. Parks like Heritage Park and Willow Metro Park provide opportunities for outdoor recreational activities, while places of worship like Our Lady of the Woods cater to spiritual needs. With a range of amenities and services available, this part of Romulus offers a convenient and vibrant community for seniors looking for a comfortable living environment.
The Integrated Home Care Agency offers competitive pricing for its services compared to both Wayne County and the broader state of Michigan. For semi-private accommodations, the agency charges $2,500 per month, which is notably lower than Wayne County's average of $2,860 and significantly beneath the state average of $3,191. Similarly, for private rooms, the Integrated Home Care Agency's rate of $3,000 remains below both the county's figure of $3,335 and Michigan's average of $3,675. These rates suggest that the agency provides a cost-effective alternative for individuals seeking home care services while maintaining quality care standards in a market where costs can vary widely.
Integrated Home Care Agency is located at 11425 Saint Aloysius Street, Romulus, MI 48174 in Wayne County, Michigan
Integrated Home Care Agency on seniors.fyi includes 19 photos including images showing bedroom, living room, television, landscaping, wall art, fireplace, decor, brick, and more.
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