The Village Of Redford

Pros

• The facility is nice and clean, with a fireplace in the foyer and a nice sitting area.
• Maintenance requests were satisfactory.
• There are good activities, including weekly movies, a store, a salon, a vending machine, a library room, and Bible study onsite.
• The community is great, and residents are friendly and welcoming.
• Nikki was very helpful and professional.
• The place is very pretty, clean, with nice staff and great residents.
• It is very well maintained and very clean - an excellent place.
• Amazing space with a modern look and a homey feel.
• The lobby and all public areas are decorated nicely, giving a welcoming atmosphere.

Cons

• The former administrator was rude and the new replacement is equally rude, with staff attitudes described as unfriendly and unwelcoming to new residents.
• Office staff do not answer the phone or return calls, and their doors are often shut, making it hard to get help.
• There are billing issues, including having to pay two months' rent at once due to mismanagement.
• Maintenance and grounds are neglected: it took over a month to cut the grass after it was reported, and some repairs go unfixed.
• The place is described as going downhill while rents continue to rise, with calls for accountability and possible investigation.
• Residents must pay for appliances and other extras, and the overall cost is seen as excessive.
• No staff or security are present at night or on weekends, raising safety concerns for elderly residents.
• Some staff members are not knowledgeable or do not provide leasing information, leading to confusion and unanswered questions.
• Weekend transportation and activities for seniors are inconsistent or canceled, limiting access to services.
• The management transition has left employees unhappy and the community's future performance uncertain.

Review

The community presents a mix of strong positives and significant management-related frustrations that recur in conversations among current and prospective residents. On one hand, many people describe the facility as clean, well maintained, and secure, with a welcoming vibe from the residents themselves. A number of reviewers point to a pleasant atmosphere: a tidy environment, a fireplace in the foyer, a comfortable sitting area, and well-kept common spaces. Several residents compliment the general safety and cleanliness, and some note the facility's appealing features, such as accessible amenities and a quiet, home-like feel.

Yet underneath that positive surface, there are persistent complaints about management, responsiveness, and the day-to-day reliability of services. A recurring theme is frustration with office staff and leasing personnel: phones often go unanswered, voicemails aren't returned, and there is confusion about who is available for leasing information or urgent concerns. In several accounts, former and current staff changes have left residents uncertain about whom to contact, and a few reviewers specifically mention that an expected point of contact (like a leasing agent) no longer works there. The sense conveyed is that communication routines are inconsistent, which makes it hard for new residents to navigate the community or get timely assistance.

Billing and financial issues appear prominently in the feedback. One review highlights a two-month rent payment that had to be made together due to a billing problem, and several others point to rent increases each January, typically in the range of $50?$100 depending on when you move in. Additional details shared by residents indicate that utilities management is part of the cost structure (with water typically not included), and there are mentions of occasional disputes or lack of clarity around what is covered and how charges are assessed. Some residents feel that these financial arrangements could be better explained up front, especially for newcomers budgeting for a move.

Maintenance and facility operations surface as another area of concern. A number of reviews describe delays in routine upkeep - most notably lawn care that took unusually long after being reported, leading to a perception that the grounds aren't as promptly cared for as residents would like. Inside the units, issues such as carpet and tile wear and the need for repairs are flagged in some posts. There are also reports of reduced on-site activities for seniors and inconsistent access to transportation for errands; for example, the van used for grocery trips might be down on certain Wednesdays, which poses a real challenge for residents who rely on such services. The lack of weekend staffing and the absence of night security in some reviews further underscore a sense that basic services aren't always fully available when they're most needed.

Despite these challenges, several reviewers acknowledge a solid core of benefits and a genuine sense of community. In many accounts, residents and their families praise the friendliness of neighbors, the warm, welcoming atmosphere, and the availability of activities that contribute to a comfortable senior living experience. Positive mentions include weekly movies, Bible study on site, a library, a salon, a vending area, a store, and other convenient amenities that help create a self-contained living environment. Some residents specifically recount helpful interactions with individual staff members who went above and beyond, and a few reviews highlight that certain leasing agents or staff members have been especially professional and supportive during the decision-making process.

The overall impression is a community with strong localization and a built-in sense of community that many seniors value highly. The physical setting earns praise for its cleanliness and upkeep, with several comments describing modern, well-maintained spaces and a welcoming lobby. There is also a sense that the management group has undergone changes, and that new leadership may still be adjusting to the different expectations of residents. Some reviewers are hopeful that improvements will come with stability, better communication, and more consistent weekend coverage or security.

In summary, this senior living community appears to offer many of the features residents look for: clean, safe surroundings, a range of amenities, and a friendly resident environment. At the same time, it faces ongoing, substantive concerns about administrative responsiveness, billing clarity, weekend and after-hours support, and timely maintenance. For prospective residents or family members, the experience likely hinges on the current state of management and how effectively the leadership team addresses communication gaps, staffing coverage, and the practicalities of day-to-day operations. If leadership can provide steadier, more reliable communication and more consistent service delivery, the positive aspects - cleanliness, safety, social opportunities, and a welcoming resident community - could make this a strong fit for those seeking senior living in this area.

Located in Redford Charter Township, Michigan, this area offers a variety of conveniences and amenities that may appeal to seniors looking for a comfortable and accessible community. With several pharmacies such as CVS, Meijer, Walgreens, and Kroger within a short drive, access to medication and healthcare supplies is convenient. There are also multiple dining options including Snookers' Pool & Pub, Frank's Diner, Culver's, and McDonald's for those looking for a quick bite to eat. Nearby hospitals like Botsford Hospital and Trinity Health Wound Care provide peace of mind for any potential health concerns. For leisure activities, residents can enjoy movies at Riviera Cinema or Phoenix Theatres Laurel Park Place, or spend time in one of the nearby parks like Flanders Park or Garden City Park. Additionally, there are various places of worship in the area catering to different religious preferences. Overall, this part of Redford Charter Township offers a well-rounded mix of amenities that can contribute to a comfortable senior living experience.

Pharmacies

• CVS Pharmacy (2.5 miles)
• Meijer Pharmacy (3.3 miles)
• Walgreens (4.3 miles)
• Walgreens (4.6 miles)
• Kroger Pharmacy (5 miles)
• CVS Pharmacy (5.1 miles)
• Walgreens (5.6 miles)

Restaurants

• Snookers' Pool & Pub (2.5 miles)
• Frank's Diner (3.1 miles)
• Culver's (3.2 miles)
• McDonald's (3.7 miles)
• McDonald's (4.5 miles)
• 2 Rose's Family Restaurant (5.1 miles)
• McDonald's (5.2 miles)

Hospitals

• Botsford Hospital (2.7 miles)
• Trinity Health Wound Care - Livonia Hospital (6 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.9 miles)
• Starbucks (5.9 miles)
• Tim Hortons (6.2 miles)
• Tim Hortons (7.3 miles)
• Panera Bread (7.4 miles)

Theaters

• Riviera Cinema (3.9 miles)
• Phoenix Theatres Laurel Park Place (6.5 miles)

Physicians

• Ophthalmic Specialists of Michigan - Livonia Office (4.4 miles)
• Asthma & Allergic Disease Center (4.6 miles)
• Livonia Dermatology (4.6 miles)
• Beaumont Midwest Internal Medicine Associates (4.7 miles)
• Botsford Primary Care Physician (5.3 miles)
• Garden City Hospital Medical Office Building (5.9 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (6 miles)

Parks

• Flanders Park (4.5 miles)
• Garden City Park (6.8 miles)
• Woodland Hills Nature Park (7.2 miles)
• Ford Field Park (8 miles)
• Hemlock Park (8.2 miles)

Places of Worship

• Church of the Divine Child (6.6 miles)
• Ward Church (7.6 miles)