Presbyterian Village-Michigan

Pros

Cons

• The facility's management shows a clear lack of concern for residents.
• Hot water is unreliable, with winter outages lasting over a week.
• The grounds are not kept clean or safe.
• There is no sense of urgency in addressing resident issues.
• Everything about the property is outdated.
• The corporate/home office is regarded as unnecessary, and contacting them is viewed as a slap in the face.
• Rent payment practices are unethical or possibly illegal.
• There are pervasive negative opinions about the business and the care it provides.

Review

Residents at the Delta Manor Senior Building, located at 2150 E Vernor Hwy, are raising serious concerns about how they are being treated by the property's management and the corporate office. The complaints span several core issues that directly affect daily living and safety, from rent practices to basic utilities and upkeep. Several residents describe a pattern they consider unethical, and in some cases potentially illegal, in the way rent payments are handled and communicated. The overarching sense conveyed is that management shows little urgency or accountability when problems arise, particularly those that directly impact residents' comfort and security.

A key grievance centers on how rent and other financial matters are managed. Reviewers claim there is a troubling disconnect between what residents are asked to pay and how those payments are enforced or communicated. They describe disorganized processes, a lack of transparency, and practices that they believe are not aligned with ethical standards. Even when concerns are raised, some residents feel they are met with indifference or a lack of concrete steps to address issues in a timely fashion. The sense conveyed is that financial handling is not only poorly organized but also dismissive of residents' needs and circumstances.

The hot water situation is described as a chronic and unacceptable problem. According to the accounts, there has been no hot water in the building during the heart of winter, lasting more than a week in some cases. A resident recounts that their mother's unit has been without hot water since the previous Wednesday, with no indication of a swift resolution. The management's response, or lack thereof, is depicted as absent or insufficient. One absolute frustration noted is a mass-text communication from management that suggested calling the corporate office would not expedite hot water repairs, which residents found callous and unhelpful during a critical utility failure.

Issues with upkeep and safety are also prominent. Reviewers describe grounds that are not kept clean or safe, contributing to a deteriorated living environment. They characterize the facilities as outdated and lacking a sense of urgency from those responsible for maintenance and safety. The combination of neglected common areas, potential safety hazards, and outdated infrastructure paints a picture of a building that does not meet the basic expectations residents have for a senior living facility.

Alongside these operational shortcomings, there is a broader impression that the facility's overall care and reputation are suffering. Some residents express disbelief at the number of negative things circulating about the business and question why services remain in operation if the quality of care is so consistently questioned. The sentiment is that the ongoing problems - whether in maintenance, utilities, or administrative handling - undermine trust in the management's ability to provide a safe, respectful, and well-maintained living environment for seniors.

The voice of these residents is a clear call for accountability and change. They argue that the combination of unethical practices, unreliable essential services, and a perceived lack of concern from both on-site management and the corporate office signals a need for higher oversight. They advocate for investigations by state authorities to ensure residents' rights are protected and that the operations of the facility adhere to acceptable standards of care and transparency. In their view, a formal review by the Attorney General's office could help illuminate whether policies and practices meet legal and ethical requirements, and could prompt necessary reforms.

In the meantime, residents emphasize the immediate need for practical improvements: reliable hot water, prompt maintenance responses, cleaner and safer surroundings, and clearer communication from management that respects residents' dignity. They urge the corporate leadership to acknowledge the problems, address them with urgency, and engage with residents in a constructive manner rather than issuing impersonal mass notices. The recurring message is that attention from higher levels of governance is essential, not only to resolve current complaints but to restore trust and ensure that seniors receive the standard of care and living conditions they deserve.

This area of Redford, Michigan, offers a convenient location with easy access to various amenities and services. There are several pharmacies nearby, including CVS, Walgreens, and Meijer, providing easy access to medications and healthcare products. Additionally, there are reputable hospitals such as Botsford Hospital and Trinity Health Wound Care - Livonia Hospital within a short distance for any medical needs. A variety of restaurants ranging from casual dining options like McDonald's and Culver's to family-owned establishments like Snookers' Pool & Pub and Frank's Diner offer plenty of dining choices. For leisure activities, residents can visit parks like Flanders Park or Woodland Hills Nature Park for outdoor recreation. The presence of cafes like Starbucks and Tim Hortons provide relaxing spots for socializing or enjoying a cup of coffee. Various physicians' offices are also nearby for medical consultations and care. Lastly, places of worship such as Church of the Divine Child and Ward Church cater to spiritual needs in the community. Overall, this area offers a blend of convenience, healthcare services, dining options, recreational activities, and spiritual support for seniors considering living in Redford.

Pharmacies

• CVS Pharmacy (2.3 miles)
• Meijer Pharmacy (3.5 miles)
• Walgreens (4.3 miles)
• Walgreens (4.6 miles)
• Kroger Pharmacy (4.9 miles)
• CVS Pharmacy (5 miles)
• Walgreens (5.7 miles)

Hospitals

• Botsford Hospital (2.6 miles)
• Trinity Health Wound Care - Livonia Hospital (6.1 miles)

Restaurants

• Snookers' Pool & Pub (2.7 miles)
• Frank's Diner (3.2 miles)
• Culver's (3.4 miles)
• McDonald's (3.6 miles)
• McDonald's (4.5 miles)
• 2 Rose's Family Restaurant (5 miles)
• McDonald's (5.4 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4.5 miles)
• Starbucks (5.7 miles)
• Starbucks (5.7 miles)
• Tim Hortons (6.3 miles)
• Tim Hortons (7.2 miles)
• Starbucks (7.3 miles)

Theaters

• Riviera Cinema (3.8 miles)
• Phoenix Theatres Laurel Park Place (6.5 miles)

Physicians

• Ophthalmic Specialists of Michigan - Livonia Office (4.4 miles)
• Asthma & Allergic Disease Center (4.6 miles)
• Beaumont Midwest Internal Medicine Associates (4.7 miles)
• Livonia Dermatology (4.7 miles)
• Botsford Primary Care Physician (5.4 miles)
• Garden City Hospital Medical Office Building (6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (6.1 miles)

Parks

• Flanders Park (4.5 miles)
• Garden City Park (7 miles)
• Woodland Hills Nature Park (7.1 miles)
• Ford Field Park (8.1 miles)
• Hemlock Park (8.3 miles)

Places of Worship

• Church of the Divine Child (6.7 miles)
• Ward Church (7.6 miles)