Comfort Keepers of Portage

Pros

• The Portage office staff are described as great, with clients who are equally valued.
• The team is praised as amazing and caring, with many reviewers noting they would recommend Comfort Keepers.
• Ashley is portrayed as compassionate and helpful, easing fears about respite care.
• Sarah is praised as a compassionate, knowledgeable caregiver who goes above and beyond.
• Debbie is described as kind, patient, dependable, and trustworthy.
• Kerrie and Ashley are recognized for being awesome, accommodating, and responsive.
• The new owner is described as caring, supportive, and passionate about caring for people.

Cons

• They were unreachable for days, with only an answering machine answering.
• There were multiple no-shows and scheduling miscommunications, described as extremely unprofessional.
• A staff member reportedly hung up on the caller.
• The reviewer claimed there were no shows and lies, labeling the service extremely unprofessional.
• A former employee said the position lasted only two weeks due to staffing issues and lack of work.

Review

Comfort Keepers of Portage comes across in these voices as a place where genuine compassion and personal connection matter just as much as professional care. Across multiple testimonials, the office environment is described as a positive, welcoming space where staff are devoted to their roles and to the people they serve. Reviewers repeatedly praise the people who work there - their commitment, kindness, and readiness to go the extra mile. Phrases like "great people who care about their jobs" and "amazing workers" show up frequently, and several commenters note that meeting the owner left a strong impression of warmth and approachability. The sentiment is consistent: this is a team that values people, both clients and coworkers, and the culture reflects that.

A standout thread through the stories is the role of Ashley, the patient coordinator, who is repeatedly described as compassionate, responsive, and trustworthy. One reviewer details how Ashley's empathy helped calm fears about obtaining respite care for a husband, and how she proactively connected them with a caregiver who proved to be a good fit. The match with Sarah wasn't accidental - Ashley suggested Sarah, and the fit was immediate: Ron and Sarah "hit it off right away," giving the family confidence in the care plan. Sarah's attentiveness goes beyond the basics - she even created a personalized folder of Ron's interests and included engagement questions, at her own expense, and she extended her care to the family's puppy, Lacy. Consequent praise for Ashley is consistent, with comments about how she answers questions and adapts schedules as needed, reinforcing the sense that this office team is deeply invested in both clients and their families.

The caregiver dynamics described are equally heartfelt. Debbie, highlighted as a dependable and patient in-home helper, exemplifies the hands-on, practical support families appreciate - help with household chores, errands, social activities, and meaningful companionship. The descriptions emphasize Debbie's reliability and the joy she brings to the home, reinforcing the value of a trusted, compassionate presence in daily life. In addition to Debbie, other caregivers and staff are portrayed as part of a cohesive, caring network that prioritizes meaningful interaction and quality of life for clients, whether through direct care, coordination, or supportive management.

From the perspective of staff and the workplace, the portage office is depicted as a rewarding environment. Several reviewers speak about the satisfaction of working with great clients and the sense of purpose that comes from the role. The sense of teamwork and supportive leadership shines through - statements about the office staff being "supportive and understanding" and about colleagues and managers who address questions promptly contribute to a portrait of a positive, professional setting. Some reviewers even describe personal career satisfaction, noting that they found a job they enjoy and that the organization values them, with explicit appreciation for the caring, patient, and understanding culture fostered by leadership.

Ownership and leadership transitions also surface in these narratives, and they are generally framed in a positive light. A reviewer describes the new owner as caring, supportive, and genuinely concerned with both staff and clients, expressing pride in being part of a Portage team under new ownership. Another reviewer notes that the new ownership has helped the company flourish, underscoring a sense of renewed energy, accountability, and commitment to high-quality care. This thread suggests that, while changes can be challenging for any organization, the leadership transition has reinforced the dedication to compassionate care and to providing reliable support for families navigating caregiving needs.

Not all feedback is without friction, however. A couple of entries describe serious operational missteps that caused frustration: attempts to reach the office were met with voicemail, and one person recounted repeated no-shows and a lack of clear communication about appointments, culminating in an impression of unprofessionalism. There is also a brief personal note from someone who worked at Comfort Keepers for a short period, describing limited work hours and a hurried experience that contrasted with later praise for the team's strengths. Taken together, these points acknowledge real challenges - likely tied to scheduling, staffing, or transition dynamics - but they sit alongside widespread appreciation for the organization's core strengths: compassionate caregivers, strong client relationships, and a leadership focus on supporting both clients and staff.

Overall, the blend of perspectives paints a clear picture of Comfort Keepers of Portage as a service marked by sincere care, thoughtful matching of caregivers to families, and a deeply human approach to home care. Clients and family members frequently commend the kindness, reliability, and personalized attention they receive, particularly from Ashley and the caregiving team led by caregivers like Sarah and Debbie. The positive notes about the owner and the leadership team reinforce a belief in an organization that values people, strives to improve, and is capable of delivering high-quality care with a personal touch. While no operation is free from growing pains, the consistent theme across these accounts is one of meaningful impact - of helping families through difficult times, supporting loved ones with patience and skill, and fostering a workplace where both clients and staff feel valued and heard.

This part of Portage, Michigan offers a convenient and diverse range of amenities for seniors looking to settle in the area. With various healthcare facilities such as TLC Eyecare & Laser Centers, Kalamazoo Anesthesiology Pain Clinic PC, and Bronson Healthcare Midwest Neurology in close proximity, you can rest assured that your medical needs will be well taken care of. Additionally, there are several pharmacies nearby including Rite Aid and Walgreens for easy access to prescriptions. For dining options, restaurants like Arby's and Main Street Pub provide delicious meals, while cafes like Water Street Coffee Joint offer a cozy atmosphere to enjoy a cup of coffee with friends. If you're looking for outdoor activities, parks like South Westnedge Park and West Lake Nature Preserve are great spots for leisurely walks or picnics. Overall, this area provides a comfortable and convenient living environment for seniors in need of essential services and recreational opportunities.

Physicians

• TLC Eyecare & Laser Centers (0.2 miles)
• Kalamazoo Anesthesiology Pain Clinic PC (0.6 miles)
• Kalamazoo Nerve Center (0.7 miles)
• Advanced Allergy & Asthma Care (0.7 miles)
• Southwest Michigan Dermatology (0.8 miles)
• Bronson Healthcare Midwest Neurology (0.8 miles)
• Bronson Gastroenterology Portage (1 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.8 miles)
• Discount Rx of Michigan (1.2 miles)
• Harding's Friendly Markets (1.4 miles)
• Ascension Borgess Retail Pharmacy (1.7 miles)
• Hardings Market Place (1.9 miles)
• Walgreens (2.3 miles)

Restaurants

• Arby's (0.7 miles)
• Main Street Pub (1.1 miles)
• Sonic Drive-In (1.3 miles)
• Moors Grille Room (1.3 miles)
• Big Apple Bagels (1.3 miles)
• Ritter's Frozen Custard (1.3 miles)
• Fieldstone Grill (1.5 miles)

Cafes

• Water Street Coffee Joint (0.9 miles)
• Biggby Coffee (1.1 miles)
• Starbucks (1.8 miles)
• BIGGBY COFFEE (2.5 miles)
• Tim Hortons (2.5 miles)
• Stryker Cafe (3.3 miles)
• Water Street Coffee Joint (4.2 miles)

Hospitals

• Surgery Center of Kalamazoo (1 miles)
• Hilda's Rehab Clinic (1.8 miles)
• WellNow Urgent Care (3 miles)

Parks

• South Westnedge Park (1.3 miles)
• West Lake Nature Preserve (1.7 miles)
• Schrier Park (2.4 miles)
• Westfield Park (2.8 miles)
• Texas Drive Park (3.6 miles)
• Ramona Park (3.7 miles)

Theaters

• Celebration Cinema (1.5 miles)

Places of Worship

• Kalamazoo Islamic Center (2.8 miles)
• Valley Family Church (2.8 miles)
• Southern Heights Christian Reformed Church (3.4 miles)
• Milwood United Methodist Church (4.3 miles)

Transportation

• Kalamazoo - Battle Creek International Airport (AZO) (3.8 miles)