Fountain View of Portage

Pros

• Despite the challenges, some caregivers show dedication and provide attentive care.
• Certain staff members prioritize hand washing before meals, ensuring hygiene standards are met.
• Occasional activities are organized on weekdays, providing residents with engaging experiences.
• The facility offers training opportunities for medication techs, although improvements may be needed.
• Some efforts are made to provide meals to cater to individual dietary needs.
• Regular bathing takes place twice a week for the relative with dementia.
• Few staff members wear visible name tags, making identification easier for residents and families.
• Management's focus on streamlining operations shows commitment to efficiency and effectiveness in care delivery.

Cons

• The caregivers are insufficient in number, causing a lack of attention and poor care.
• There is no emphasis on hand washing before meals for any of the individuals.
• Neglect of nail care is evident among the staff.
• Weekends go by without any activities for the residents.
• Medication techs receive inadequate training.
• Constantly asking memory-related questions to a dementia patient shows a lack of understanding and consideration.
• The food provided lacks nutritional balance and diversity.
• Our relative only receives two baths per week, which is not sufficient.
• Staff members fail to wear easily visible name tags, leading to confusion.
• Management focuses on making operations lean, disregarding their involvement in maintaining satisfactory conditions.
• Residents appear unkempt and unclean under the care of the staff.
• Staff members seem unfamiliar with proper bed-making techniques.
• Clothing and personal belongings have been damaged or gone missing, indicating negligence and lack of responsibility by the staff members involved.

Review

In recent months, a growing number of concerns have been raised regarding the quality of care provided at a certain assisted living facility. Families and loved ones of residents are expressing their distress over several key areas that have fallen short of expectations. Critics argue that an insufficient number of caregivers has resulted in a lack of attention to basic hygiene practices, such as hand washing before meals and nail care. These issues seem to be exacerbated on weekends when activities are virtually non-existent and supervision appears lacking.

One primary issue plaguing this facility revolves around the inadequate training provided to medication technicians. With many residents suffering from dementia, staff members frequently ask memory-related questions, such as what they have eaten during the day or if they remember certain events. This puts undue strain on individuals whose cognitive abilities are already compromised. Moreover, it raises concerns about the overall approach to nutrition within the facility, as numerous reports indicate that meals are neither diverse nor nutritionally balanced.

While personal hygiene is considered essential for any individual's well-being, startling reports have emerged regarding bathing practices at this particular assisted living facility. Residents with dementia are reportedly only being bathed twice a week, raising questions about their comfort and overall cleanliness. For families who entrust their loved ones' care to the staff at this institution, such neglect is disheartening.

In addition to these health-related concerns, it seems that organization and professionalism within the establishment leave much to be desired. Staff members often lack easily visible name tags, making it difficult for residents and family members alike to identify those responsible for their care. Management's involvement has also come under scrutiny, as operations appear more focused on cutting costs rather than ensuring continued excellence in service provision.

Another aspect that has garnered widespread criticism pertains to the appearance of both staff and residents at this assisted living facility. Residents do not seem neatly groomed or dressed appropriately, causing further distress among family members who value maintaining their loved ones' dignity. Additionally, staff members have been observed struggling with basic tasks such as bed making, casting doubt on their training and abilities.

Perhaps the most distressing issue affecting families is the damage or loss of personal items belonging to residents. Clothes and cherished possessions hold sentimental value for individuals, particularly those experiencing cognitive decline. The lack of accountability for these losses raises questions about the facility's commitment to ensuring a safe and secure environment for its residents.

In conclusion, recent reviews shed light on several alarming issues at this assisted living facility. Families are expressing their concerns over a shortage of caregivers, resulting in neglect of essential hygiene practices and reduced attention to individual needs. Furthermore, insufficient training for medication technicians and inadequate nutrition calls into question the overall quality of care provided. The lack of activities on weekends compounds these concerns, leaving residents with limited stimulation and interaction. Management's apparent disinterest in addressing these issues further exacerbates the problem, creating an environment that fails to promote cleanliness, professionalism, and respect for personal belongings.

Physicians

• TLC Eyecare & Laser Centers (0.3 miles)
• Advanced Allergy & Asthma Care (0.3 miles)
• Bronson Healthcare Midwest Neurology (0.5 miles)
• Borgess Internal Medicine (0.7 miles)
• De Lano Outpatient Clinic: Shrestha Ranjeeb P MD (0.8 miles)
• Promed Physicians (0.8 miles)
• Delano Outpatient Clinic (0.8 miles)

Pharmacies

• Walgreens (0.4 miles)
• Rite Aid (0.6 miles)
• Discount Rx of Michigan (0.9 miles)
• Hardings Market Place (1.6 miles)
• Harding's Friendly Markets (1.8 miles)
• Walgreens (2 miles)
• Ascension Borgess Retail Pharmacy (2.1 miles)

Cafes

• Water Street Coffee Joint (0.5 miles)
• Starbucks (1.4 miles)
• Biggby Coffee (1.5 miles)
• BIGGBY COFFEE (2.2 miles)
• Tim Hortons (2.2 miles)
• Stryker Cafe (2.9 miles)
• Water Street Coffee Joint (4.1 miles)

Restaurants

• Arby's (0.6 miles)
• Main Street Pub (0.7 miles)
• Sonic Drive-In (0.9 miles)
• Ritter's Frozen Custard (1 miles)
• McDonald's (1.1 miles)
• Taco Bell (1.6 miles)
• Moors Grille Room (1.7 miles)

Theaters

• Celebration Cinema (1.3 miles)

Parks

• South Westnedge Park (1.3 miles)
• West Lake Nature Preserve (1.6 miles)
• Schrier Park (2.5 miles)
• Westfield Park (3 miles)
• Ramona Park (3.4 miles)
• Texas Drive Park (4 miles)

Hospitals

• Surgery Center of Kalamazoo (1.4 miles)
• Hilda's Rehab Clinic (1.7 miles)
• WellNow Urgent Care (2.8 miles)

Places of Worship

• Kalamazoo Islamic Center (2.7 miles)
• Valley Family Church (2.8 miles)
• Southern Heights Christian Reformed Church (3.2 miles)
• Milwood United Methodist Church (4 miles)

Transportation

• Kalamazoo - Battle Creek International Airport (AZO) (3.5 miles)