Absolute Homecare & Medical Staffing - Portage

Pros

• They appreciated Paula PT's expertise, compassion and care.
• Absolute Homecare genuinely cares about its clients and employees.
• They treat clients with respect and kindness.
• They would recommend Absolute Homecare to family and friends.
• They were able to secure a caregiver on short notice.
• The caregiver was a godsend with a sweet disposition.
• Absolute Homecare is a wonderful group to work with and helps keep loved ones at home.
• The staff are nice and professional, and the office handles issues promptly.

Cons

• The caregiver sent did the bare minimum and spent a paid hour on her phone.
• The grandma cancelled after the first week due to unsatisfactory care.
• The first caregiver sent wasn't a good fit.
• Samantha Becker in scheduling was described as the rudest employee ever.
• The staff were described as terrible.
• Some of the staff are not as well trained and sometimes stand around instead of engaging with the patient.

Review

Absolute Homecare & Medical Staffing in Portage is best suited for families who want in-home senior support delivered with warmth, flexibility, and a willingness to adjust quickly to changing needs. The most compelling case sits with families seeking a compassionate, home-based care partner that can mobilize on short notice, maintain a familiar routine, and keep loved ones safely at home rather than in a facility. The stories across the Portage group point to caregivers who are genuinely caring, respectful, and invested in the person they serve, with offices that can step in when schedules shift or illness disrupts the plan. This agency earns trust through long-standing relationships and a willingness to accommodate evolving care requirements, including hospice transitions.

That said, potential clients should consider alternatives if flawless consistency and uniform staffing are non-negotiables. Several reviews flag variability in caregiver quality and fit - one caregiver was described as doing the bare minimum and spent time on the phone, while others noted staff who were not as well trained or who did not consistently engage with the client. A stark reminder comes from a scheduling staff interaction deemed "most rude" by a reviewer, signaling that front-office dynamics can noticeably impact the overall experience. For families requiring a highly structured, standardized care team with every member operating at the same high level, a larger agency with deeper staff alignment may be a better fit.

The strongest positives center on genuine care, responsiveness, and flexibility. Families repeatedly praise staff who treat clients with dignity, go above basic tasks, and coordinate with families to keep everyone informed. The ability to secure care quickly - sometimes within a couple of days - and to cover shifts when illness or holidays create gaps is a meaningful offset to other imperfections. Several reviews emphasize caregivers who prepare meals, assist with showers, light housekeeping, and companionship, with one caregiver described as a "godsend." The agency's willingness to adjust care plans, supply backup staff, and maintain continuity during transitions to hospice are meaningful strengths when the goal is sustaining home-based living and slowing transitions to higher levels of care.

Those strengths are best leveraged through a proactive engagement plan. When the care team is aligned - ideally with one dependable caregiver in regular rotation and clear communication about tasks - the positives outweigh the risks of the occasional mismatch. Families should request consistency where possible, outline exact duties (meals, hygiene, housekeeping, activities), and insist on timely updates from the office. The agency's demonstrated capacity to cover shifts by bringing in office staff or reassigning personnel can calm the risk of gaps, particularly for families needing around-the-clock support or extended hours. Open dialogue about scheduling, expectations, and acceptable substitutions will reduce friction and preserve the continuity that many reviewers value deeply.

In deciding whether Absolute Homecare is the right match, focus on the fit between expectations and reality. It suits households that prize a warm, flexible, and personally involved care approach, where the caregiver acts much like an extended family member - attentive, respectful, and capable of handling daily living tasks with compassion. It may be less ideal for those who demand a uniformly flawless staff pool or who require highly specialized training across every caregiver. Prospective clients should view this as a strong option to keep a loved one at home, with a practical plan to mitigate staffing variability through clear task definitions, preferred caregiver requests, and a robust back-up strategy.

Proceeding with Absolute Homecare should start with a candid conversation about priorities, accompanied by a concrete trial or short-term agreement. Seek references from families who required similar levels of support and ask about how well the agency resolved issues when they arose. Emphasize the importance of consistent caregivers, reliable on-time arrival, and rapid communication from the scheduling team. Confirm the backup plan for staffing on days off or illness, and request a dedicated point person for easier updates. With those guardrails in place, Absolute Homecare can deliver the compassionate, home-centered care that helps seniors stay at home longer, while families maintain confidence in a partner that has repeatedly shown they can adapt when it matters most.

Physicians

• Karen L. Betten MD (0.1 miles)
• Dr Keith Cohrs DDS (0.2 miles)
• Orthopedic Associates of Kalamazoo (0.2 miles)
• Bronson OB/GYN Associates - Portage (0.2 miles)
• Bronson Family Medicine Portage (0.2 miles)
• Gastroenterology of Southwest Michigan (0.2 miles)
• Bronson Gastroenterology Portage (0.3 miles)

Restaurants

• Big Apple Bagels (0.1 miles)
• Fieldstone Grill (0.2 miles)
• Moors Grille Room (0.2 miles)
• Wendy's (0.5 miles)
• Arby's (1.8 miles)
• Mancino's Pizza & Grinders (2.2 miles)
• Sonic Drive-In (2.3 miles)

Pharmacies

• Harding's Friendly Markets (0.2 miles)
• Ascension Borgess Retail Pharmacy (0.5 miles)
• Rite Aid (1.1 miles)
• Walgreens (2.1 miles)
• Discount Rx of Michigan (2.2 miles)
• Hardings Market Place (2.8 miles)
• Walgreens (3.1 miles)

Cafes

• Biggby Coffee (0.3 miles)
• Water Street Coffee Joint (2.1 miles)
• Starbucks (2.7 miles)
• Tim Hortons (3.3 miles)
• Starbucks (3.6 miles)
• BIGGBY COFFEE (3.7 miles)
• Water Street Coffee Joint (4.3 miles)

Hospitals

• Surgery Center of Kalamazoo (0.3 miles)
• Hilda's Rehab Clinic (2.1 miles)
• WellNow Urgent Care (3.7 miles)

Parks

• Westfield Park (2.3 miles)
• South Westnedge Park (2.3 miles)
• Texas Drive Park (2.4 miles)
• West Lake Nature Preserve (2.7 miles)
• Schrier Park (2.9 miles)

Theaters

• Celebration Cinema (2.3 miles)

Places of Worship

• Valley Family Church (2.8 miles)
• Kalamazoo Islamic Center (3.6 miles)
• Southern Heights Christian Reformed Church (3.8 miles)