Grovecrest Supportive Care

Pros

• The facility is a decent place.
• It is far better than many facilities the reviewer has seen.

Cons

• The manager has horrible communication skills.
• She is extremely rude to concerned family that calls to check on loved ones.
• Brings her personal life situations into the conversation and uses them as excuses.
• Cuts off communication between family and loved ones that are placed there.
• There is no compassion at all.

Review

The facility presents itself as a decent option in a field where many places struggle to meet even basic expectations. In what feels like a measured contrast, the reviewer acknowledges that, on balance, the environment and services here are respectable and, in many ways, preferable to other options that have been encountered. It's not presented as a flawless paradise, but there's a clear sense that this is a place that could function well under better leadership. The overall impression is that the physical setting and the day-to-day care may be adequate, and perhaps even above average in certain regards, which anchors the assessment in a baseline of acceptability.

Yet this favorable surface is overshadowed by direct and persistent concerns about how the facility is managed. Central to the critique is the manager, whose communication skills are described as atrociously poor. The reviewer emphasizes not merely a lack of smoothness in dialogue but a pattern of interaction that erodes trust. Conversations with families who are trying to stay informed about their loved ones become a source of frustration, largely because the guidance, updates, and listening expected in such moments are noticeably absent. The tone and approach attributed to the manager leave family members feeling dismissed, unheard, and uncertain about what is happening with those under the facility's care.

The negative pattern extends beyond mere miscommunication. The reviewer characterizes the manager as being extremely rude when families reach out with concerns. This is not described as a one-time incident but rather as a recurrent behavior that compounds the distress families already feel. The effect is a chilling sense of guardedness: families begin to brace themselves for hostility rather than reassurance whenever they call to check on a loved one. In situations where empathy and responsiveness should be standard, the reviewer perceives a reflexive defensiveness and a lack of basic courtesy that lacks the warmth expected in a caregiving setting.

Even more troubling are the personal boundaries that the reviewer feels are being crossed in conversations. It's noted that the manager brings her own personal life into the dialogue and uses those circumstances as excuses for poor treatment or inadequate responses. This approach transforms professional interactions into something personal, creating an impression that the manager's life circumstances are being used as a shield or justification for not meeting the needs of residents and their families. The implication is that professional duties become secondary to personal narratives, which erodes confidence in the facility's ability to prioritize resident welfare above personal storytelling.

Another critical point is the perception that communication is being deliberately restricted. The reviewer claims that the manager cuts off channels of communication between families and the residents themselves, or between families and the facility's staff, when families are seeking information or involvement. This behavior is described as not just unhelpful but actively obstructive, leaving families feeling excluded from important updates and unable to participate meaningfully in their loved ones' care. The sense of being shut out compounds the emotional strain that inevitably accompanies caregiving from a distance, making it harder for families to advocate effectively for appropriate care.

The emotional climate described is stark: a palpable absence of compassion. The reviewer's refrain - "No compassionate at all" - appears as a blunt verdict on the interpersonal dynamics at the facility's leadership level. It suggests a disconnect between the care environment that residents deserve and the way communications are conducted. The implication is that empathy, patience, and understanding are not reliably present in interactions with families, which can be as distressing as any physical or logistical shortcoming of the care itself. This perceived lack of compassion can undermine the sense of safety and reassurance that families seek when entrusting someone they love to a care setting.

Despite the breadth of criticism aimed at management, the reviewer does acknowledge a baseline: the facility is still a decent place and is far better than many that have been encountered. This caveat matters because it offers a nuanced verdict. It recognizes that the institution may provide competent day-to-day care, regulated routines, and professional services that meet standard expectations. In other words, while the management and its communication style cast a long shadow, the underlying quality of care - where it exists - may still be solid enough to warrant consideration, especially for families weighing options across a crowded field of facilities.

Ultimately, the review presents a portrait of a facility with substantive strengths overshadowed by significant leadership shortcomings. The decent environment and the relative quality of care are undermined by poor, and sometimes hostile, communication from the manager toward families seeking information and reassurance. The personal disclosures and the apparent cutting off of dialogue further erode trust and raise questions about the facility's commitment to transparency and compassionate engagement. For anyone considering this place, the long view is that while it may offer a solid baseline of care, the relationship between families and management will require careful, proactive navigation to ensure that the needs and voices of loved ones are heard and respected.

This part of Pontiac, Michigan offers a range of amenities that may appeal to seniors looking for a comfortable and convenient living environment. Close proximity to McLaren Oakland hospital, several pharmacies, and various physicians' offices ensures easy access to healthcare services. Additionally, there are numerous cafes and restaurants nearby for dining options. The area also boasts several parks for outdoor recreation opportunities, as well as places of worship for spiritual fulfillment. Lastly, seniors can enjoy entertainment at the MJR Waterford Digital Cinema 16 located just a short drive away. Overall, this part of Pontiac provides a well-rounded community with essential services and recreational options for senior residents.

Hospitals

• McLaren Oakland (0.7 miles)
• Poh Clarkston Primary Care (7.4 miles)

Pharmacies

• Rite Aid (1.1 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.9 miles)
• Rite Aid (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.3 miles)

Cafes

• Avon Donuts (1.7 miles)
• LEGOLAND Discovery Center Michigan (4.4 miles)
• Panera Bread (4.5 miles)
• Starbucks (4.7 miles)
• Starbucks (4.9 miles)
• Panera Bread (4.9 miles)
• Panera Bread (5.3 miles)

Restaurants

• Bob E's Super Chief (2.8 miles)
• Kerby's Koney Island (3 miles)
• The HUB Stadium (3.5 miles)
• Carnival Market (3.6 miles)
• On The Border Mexican Grill & Cantina (4.2 miles)
• McDonald's (4.3 miles)
• Bar Louie - Great Lakes Crossing Outlets (4.4 miles)

Physicians

• Oral & Facial Surgeons of Michigan PC (3.6 miles)
• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (4.6 miles)
• Waldon Family Medicine (6.7 miles)
• Clarkston Plastic Surgery (7.1 miles)
• The Radiology Center Of Michigan (7.1 miles)
• Beaumont Medical Center - West Bloomfield (7.6 miles)
• Clinton Womens Health Care (8.1 miles)

Parks

• Dodge #4 State Park (3.6 miles)
• Riverside Park (4.1 miles)
• River Woods Park (4.5 miles)
• Avondale Park (5.9 miles)
• Innovation Hills (6.1 miles)
• Firefighters Park (6.6 miles)
• Pontiac Lake Mountain Bike Trail (7.5 miles)

Places of Worship

• St Hugo of the Hills Church (4.3 miles)
• Kensington Orion (6.1 miles)
• Church Of The Holy Redeemer (6.6 miles)
• Oakland Christian Church (7.9 miles)
• Maranatha Baptist Church (8.2 miles)

Theaters

• MJR Waterford Digital Cinema 16 (6.7 miles)