Home Instead - East Lansing, MI

Pros

• Home Instead is amazing.
• The team is professional, compassionate, and consistently goes above and beyond to ensure the best care.
• Communication is seamless, and Home Instead makes both clients and employees feel valued.
• Home Instead is highly recommended for dependable and caring support.
• Clients who have used Home Instead report a positive and rewarding experience.
• They are mindful of matching clients with compatible caregivers.
• Home Instead caregivers are conscientious, respectful, and dependable; loved ones are in good hands.

Cons

• There was no communication.

Review

Across the collection of feedback, Home Instead is portrayed as a standout partner in caregiving. Reviewers consistently describe the team as professional and compassionate, with a steadfast commitment to going above and beyond to ensure the best possible care. The tone throughout is one of trust and reliability, with many noting that communication feels seamless and that both clients and employees are treated with genuine respect and appreciation. The overarching message is clear: this is a service you can depend on when you need thoughtful, attentive support.

Several commenters anchor their praise in a substantial personal experience. One reviewer notes a ten-month engagement with Home Instead, emphasizing that the time has been "positive and rewarding." That extended period affords a strong endorsement, suggesting not only initial satisfaction but ongoing fulfillment with the level of care and the relationships built with caregivers and the Home Instead team. This kind of long-term satisfaction adds weight to the overall impression of consistency and reliability in daily caregiving.

A core theme in the testimonials is the care and consideration extended to both clients and the caregivers themselves. Reviewers highlight that Home Instead is mindful of matching clients with compatible caregivers, a factor many families regard as essential for comfort and continuity. The care ethos described implies careful compatibility assessments and ongoing attention to how well the caregiver fits with a loved one's needs, personality, and routines. This attention to pairing and ongoing alignment appears to be a hallmark of the service, contributing to a sense of safety and confidence for families.

Another strong thread in the feedback is the sense of company culture and investment. Several reviews celebrate Home Instead as a wonderful company that invests in both its clients and its staff. The sentiment is reinforced by a restatement that the service is highly rated because of the care it provides, with one reviewer explicitly mentioning a 10/10 recommendation and a positive endorsement with a thumbs-up gesture. This framing positions Home Instead not just as a provider of occasional help, but as a valued partner in long-term well-being for families and meaningful work for caregivers.

Among the notes, there is one brief line that stands apart: "No Communication." While the rest of the feedback paints a very consistent picture of effective communication, this single comment introduces a contrasting data point. It could indicate that, in at least one instance, communication may not have met expectations. Taken in the context of the other overwhelmingly positive remarks, it suggests that while communication is generally seamless, there may be occasional gaps that could be addressed.

There are also vivid, specific endorsements that highlight the personalized, attentive approach of Home Instead. One reviewer describes how the team took the time to choose the perfect person for their mother-in-law, and that they routinely check in to ensure everything is going well, underscoring a genuine care for the loved one's well-being. Such statements convey a sense that the company's process extends beyond placement, involving ongoing follow-up and family engagement to maintain a high standard of care.

Another memorable line within the praise emphasizes the "Class A outfit" quality of the service, underscoring that the organization is highly rated because of its care. The explicit recommendation that follows reinforces the perception of Home Instead as a premier option for those seeking dependable, compassionate support. This language illustrates a strong conviction that the company stands out in its field and deserves to be recommended to others facing caregiving needs.

Finally, a closing note reiterates the core strengths attributed to Home Instead: conscientious, respectful, and dependable caregivers. The reviewer expresses confidence, affirming that their loved one is indeed in good hands. This combination of personal trust, caregiver integrity, and dependable service rounds out a portrait of Home Instead as a reliable partner for families seeking compassionate, thoughtful, and sustained care.

Places of Worship

• Faith Lutheran Church (0.6 miles)
• University Reformed Church (2.4 miles)
• Ascension Lutheran Church (3.1 miles)

Physicians

• Oral Surgery Associates of Lansing (0.7 miles)
• Eby Dental Care (0.7 miles)
• Pandit Rheumatology (0.9 miles)
• John D Wenzel (0.9 miles)
• Total Family Health Care (0.9 miles)
• Yemisrach Beyene, MD (1 miles)
• Okemos Pediatric Association (1 miles)

Restaurants

• Dusty's Tap Room (0.8 miles)
• Chick-Fil-A (1 miles)
• Chipotle Mexican Grill (1 miles)
• Taco Bell (1 miles)
• Olive Garden (1.3 miles)
• Cancun Mexican Grill (1.5 miles)
• Culver's (1.7 miles)

Cafes

• Biggby Coffee (0.8 miles)
• Panera Bread (0.9 miles)
• Koi Tea (1.1 miles)
• Starbucks (1.2 miles)
• Starbucks (1.7 miles)
• Biggby Coffee (1.7 miles)
• Chapelure (2.2 miles)

Pharmacies

• Rite Aid (0.9 miles)
• Walgreens (1 miles)
• Msu Pharmacy (2.1 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.8 miles)
• Health Mart Pharmacy (4.1 miles)
• Walgreens (4.2 miles)

Parks

• Hidden River Park (2.9 miles)
• Lake Lansing Park South (3.5 miles)
• Patriarche Park (3.7 miles)

Transportation

• Amtrak (3.8 miles)

Hospitals

• McLaren Greater Lansing Comprehensive Stroke Center (4 miles)