Assisting Hands - Milford, MI in New Hudson, MI

Pros

• Assisting Hands Home Care is life changing, delivering kindness, practicality, and outstanding work.
• The caregivers are outstanding, and the management team is readily available to address care needs.
• Ben Bowerman, the owner, is compassionate, attentive, and goes above and beyond to support families.
• The staff provide caring, patient, and reliable in-home care that feels like family.
• Assisting Hands demonstrates excellent communication and responsiveness, ensuring smooth scheduling and care.
• Families report that the caregivers are professional, respectful, and deeply committed to their loved ones.
• The organization is well managed and highly recommended for quality, compassionate home care.
• The caregiving team is trusted to provide peace of mind and support, even in challenging situations.

Cons

• They started out good, but it got worse and worse in only a few months, with the quality of care deteriorating.
• The caregivers were not the best, with only one or two used throughout the week for several hours each day.
• Communication between the workers and the company was non-existent.
• They could not fill the schedule each day, leaving times when there was no care.
• There was an incident where the mom was found with feces on her nightgown and had not been given a shower for days due to scheduling problems.
• The reviewer was very disappointed, noting these problems and that they hadn't experienced this with previous companies.

Review

This community is best suited for families seeking deeply compassionate, reliable in-home care for aging loved ones who need daily assistance, dementia support, or hospice-style comfort delivered in the familiarity of home. The Milford operation consistently demonstrates a hands-on, family?oriented approach, with Ben Bowerman and his team taking ownership of both scheduling and care plans. Families facing complex dementia needs or abrupt health changes will find the ability to deploy skilled caregivers quickly and adapt plans on the fly to be a decisive advantage. For many, the real value lies in the ongoing accessibility of the administrative team, the emphasis on personal compatibility between caregiver and client, and the sense that a trusted "team" is always watching over the care trajectory.

Those who may want to consider alternatives are typically the ones with non-negotiable demands for perfectly steady, 24/7 scheduled coverage or more intensive medical supervision. When a schedule inevitably slips or when consistent, long-term caregiver pairing is critical, some families experience gaps that can be unsettling. For families needing highly predictable staffing every single day, or requiring highly specialized medical oversight beyond what typical in-home care provides, a traditional memory-care facility or another agency with guaranteed shift coverage might be a better fit. It is essential to compare how each option matches the level of certainty and medical support the situation demands.

The strongest pros here cut decisively through most concerns. The caregivers are repeatedly described as outstanding, with staff who are patient, respectful, and deeply committed to the person they're serving. Several reviews highlight rapid responsiveness, clear communication, and a constructive partnership with families and physicians. The management team's readiness to tailor care, secure reliable schedules, and provide daily progress reports stands out as a practical, value-adding advantage. The owner's hands-on involvement - often stepping in to meet families, adjust plans, and facilitate transitions - creates a level of trust that money simply can't buy in a remote operation. These elements collectively offset many day-to-day anxieties that families encounter when entrusting in-home care to strangers.

To make a confident choice, structure the decision around concrete questions and guardrails. Ask how caregiver matching works, and request a plan that prioritizes continuity of care by reserving reliable core caregivers for the primary schedule. Probe for backup coverage: what happens when a caregiver calls out, and how quickly can replacements be mobilized? Clarify the communication cadence: daily notes, real-time updates, and escalation paths for urgent changes. Request a formal care plan for dementia or hospice scenarios, including how therapy aides and home health services integrate with caregiving. Finally, demand a trial period and transparent fees, so initial assumptions about hours and tasks are validated before committing long-term.

Across the board, the sentiment from families is that Assisting Hands delivers a rare blend of warmth and professionalism. Their narrative shows a pattern of compassionate care, practical support, and a willingness to go beyond the call of duty - whether arranging transportation, coordinating with rehab teams, or simply writing a caregiver's name and preferences on a whiteboard to bridge communication gaps for a loved one who struggles to hear. The testimonials routinely emphasize that the staff feel like an extension of family, and that the office team remains accessible, responsive, and solution-focused. Even in challenging moments, the overarching takeaway is that the care team earns trust through consistency, empathy, and dependable integrity.

In the end, the decision hinges on balancing exceptional caregiver quality and responsive management against the need for unwavering scheduling reliability. For families content with highly personalized in-home support, a proven track record with dementia-friendly and end-of-life care, and a partner who will fight to align resources quickly, this Milford provider stands out as a strong, practical choice. It is not merely a service; it is a trusted caregiving partnership that has reshaped countless families' days and evenings for the better. If those are the criteria, contact Ben Bowerman for a detailed assessment, and enter the process with clear expectations about coverage, caregiver continuity, and communication pathways.

This part of New Hudson, Michigan offers a variety of amenities that cater to seniors looking for convenient access to restaurants, cafes, physicians, pharmacies, parks, places of worship, hospitals, and theaters. With options ranging from traditional American fare at Draught Horse Brewery to quick bites at McDonald's and Wendy's, there are plenty of dining choices nearby. For medical needs, Grand River Medical Associates and Providence Hospital are located within a short distance for easy access to healthcare services. The area also boasts several parks like Kensington Metropolitan Park and Milford Central Park for outdoor recreation opportunities. Additionally, there are several places of worship available for spiritual support. Overall, this neighborhood provides a mix of necessities and entertainment options suitable for senior living.

Restaurants

• Draught Horse Brewery (0.5 miles)
• New Hudson Inn (0.7 miles)
• Mickey's Dairy Twist (4 miles)
• Witch's Hat Brewing Company (4.5 miles)
• McDonald's (4.6 miles)
• Wendy's (4.6 miles)
• Backyard Coney Island (4.7 miles)

Cafes

• Starbucks (0.9 miles)
• Tim Hortons (5.2 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.6 miles)
• The Coffee Bean and Tea Leaf (6.8 miles)
• Starbucks (7.7 miles)
• Panera Bread (7.9 miles)

Physicians

• Grand River Medical Associates (1.1 miles)
• South Lyon Dermatology (2.4 miles)
• Providence Hospital (3.3 miles)
• Oakland Oral Surgery Associates (4.5 miles)
• Center of Medical Excellence (4.7 miles)
• Novi Orthopedic Center (5.4 miles)
• Kellogg Eye Center Of Milford (6 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.4 miles)
• Center Pharmacy (4.7 miles)
• Kroger Pharmacy (5.2 miles)

Parks

• Kensington Metropolitan Park (2.4 miles)
• Island Lake (4.9 miles)
• Wixom Wetlands (5 miles)
• Milford Central Park (5.8 miles)
• ITC Community Sports Park (6.1 miles)
• Liberty Park Playground (7.1 miles)
• Clara Miller Park (7.5 miles)

Places of Worship

• Bible Believers Church (4.1 miles)
• Mile City Church Lyon (4.5 miles)
• Hope Church (4.5 miles)
• St Mary Magdalen Catholic Church (7.7 miles)

Hospitals

• Providence Park Hospital (5.6 miles)
• Huron Valley-Sinai Hospital (8.8 miles)

Theaters

• Emagine Novi (7.3 miles)