Assisting Hands - Milford, MI

Pros

• Ben Bowerman is described as caring, attentive, and professional with well-organized operations.
• Assisting Hands Home Care offers outstanding caregivers and readily accessible management.
• The company is life-changing for families, delivering kindness, practicality, and exceptional care.
• Staff provide compassionate support through dementia care and difficult transitions, with strong guidance.
• Communication is excellent and scheduling is reliable, with responsive administrative support.
• Caregivers are patient, respectful, and treat clients like family.
• The administrative team and owners are caring, dependable, and committed to high standards.
• Clients regularly recommend Assisting Hands Home Care as among the best they've experienced.

Cons

• The reviewer notes that after an initial good start, the service deteriorated, with caregivers not the best and only one or two used during the week.
• There was no communication between the workers and the company.
• The scheduling could not be filled consistently, leaving clients without care at times.
• The reviewer was shocked to find the mother with feces on her nightgown and herself, and learned she had not been showered for days due to scheduling problems.
• The reviewer described these issues as very disappointing.
• The reviewer noted that these problems were not experienced with previous companies.

Review

Assisting Hands Home Care consistently emerges in these accounts as a company that blends professionalism with genuine care. Across testimonials from both clients and staff, the organization is described as well organized and highly professional, with leadership that truly listens and a culture that treats both clients and employees with respect. One reviewer notes that the hiring process itself was amazing, praising Ben for his evident care for both employees and residents, and emphasizing how the schedule, hours, and pay are handled in a way that never makes caregivers feel overwhelmed. This sense of thoughtful, people-centered operations runs through many stories, painting a picture of a company that aims to do right by everyone involved.

Caregivers and management are repeatedly described as outstanding in their duties, with families quick to highlight the responsiveness and availability of the management team. In several accounts, relatives credit the staff with going above and beyond to address evolving care needs, whether in daily routines or in more complex situations. A father's caregiver support is praised for kindness, reliability, and the practical support that allowed a family to navigate difficult circumstances with confidence. In these narratives, the caregivers aren't just performing tasks; they're forming meaningful relationships, understanding preferences, and offering both practical help and emotional reassurance to the clients and their families.

The impact on families and on the clients themselves often feels life-changing. Multiple reviews describe how Assisting Hands supported both parents through serious health challenges, even in the final weeks of life, with humor, compassion, and practical problem-solving that families find invaluable. One particularly resonant story centers on a reviewer whose mother faced dementia and a two-month whirlwind of changes. The team helped craft a plan, adjusted as the situation evolved, and - even when services were paused or reshaped - remained supportive and understanding. The owner, Ben Bowerman, is highlighted for taking time to listen and to personally participate in challenging conversations, including arranging visits to facilities he recommended and helping families find the path that felt right for their loved ones.

Families consistently describe staff as patient, kind, and reliable, with communication that is clear and frequent. The care team is credited with getting to know clients deeply - learning their routines, preferences, quirks, and family dynamics - so that caregivers can support clients as if they were members of the family. Specific names recur as hallmarks of this personalized approach: Anissa, Jenna, Nyla, and Jennifer are called out for their compassionate care, professionalism, and the comfort they provide to both clients and their relatives. The team is depicted as proactive about coordinating care, assisting with physical therapy, and giving family members much-needed breaks, all while maintaining a high standard of respect and diligence.

From the perspective of employees, Assisting Hands is described as a company that cares about its people as much as its clients. Several testimonials claim it's the best employer they've worked for, praising how the organization treats caregivers with empathy and supports them in their roles. The sense of belonging to a "caregiving family" is a recurring sentiment, supported by remarks about quick communication, reliable scheduling, and a workforce that is held to high standards. The sentiment is that when caregivers feel valued and supported, they are better able to deliver the compassionate, dependable care families rely on.

Of course, no set of reviews would be complete without the more challenging experiences. A couple of reviewers recount a period where things did not go as smoothly - caregivers changing too often, scheduling gaps, and communication that felt lacking, leading to moments where a client wasn't always attended to as consistently as hoped. One account describes a period with insufficient coverage and an unsettling incident involving a lapse in personal care. These experiences are acknowledged not to erase the positives but to present a more balanced view of reality. Importantly, many who had these experiences stress that the organization remained responsive, and in other cases, the team helped navigate transitions, adjust services, and secure care when it was most needed.

Despite the occasional hiccup, the consistent thread across stories is trust in the core values of Assisting Hands: compassion, professionalism, and a commitment to treating clients with the dignity they deserve. Families speak to the peace of mind that comes from knowing there are dedicated professionals who will listen, coordinate, and respond swiftly to changing needs. They praise not only the tangible care tasks but also the emotional support that helps both clients and their loved ones feel seen, heard, and genuinely cared for. Several reviews explicitly state that they would recommend Assisting Hands to others, often with heartfelt thanks to specific staff members whose dedication made a meaningful difference.

In sum, these accounts present a portrait of a home care organization that is widely cherished for its people-first approach. Clients and families repeatedly describe a seamless combination of organized operations, dependable care, and relational warmth that can be life-changing during some of the most challenging times in a family's journey with illness or aging. The testimonials celebrate the steady hands of caregivers, the accessible leadership, and the family-like culture that makes Assisting Hands Home Care feel less like a service and more like a trusted partner in the journey of caregiving.

This part of New Hudson, Michigan offers a variety of amenities that cater to seniors looking for convenient access to restaurants, cafes, physicians, pharmacies, parks, places of worship, hospitals, and theaters. With options ranging from traditional American fare at Draught Horse Brewery to quick bites at McDonald's and Wendy's, there are plenty of dining choices nearby. For medical needs, Grand River Medical Associates and Providence Hospital are located within a short distance for easy access to healthcare services. The area also boasts several parks like Kensington Metropolitan Park and Milford Central Park for outdoor recreation opportunities. Additionally, there are several places of worship available for spiritual support. Overall, this neighborhood provides a mix of necessities and entertainment options suitable for senior living.

Restaurants

• Draught Horse Brewery (0.5 miles)
• New Hudson Inn (0.7 miles)
• Mickey's Dairy Twist (4 miles)
• Witch's Hat Brewing Company (4.5 miles)
• McDonald's (4.6 miles)
• Wendy's (4.6 miles)
• Backyard Coney Island (4.7 miles)

Cafes

• Starbucks (0.9 miles)
• Tim Hortons (5.2 miles)
• Starbucks (5.8 miles)
• Panera Bread (6.6 miles)
• The Coffee Bean and Tea Leaf (6.8 miles)
• Starbucks (7.7 miles)
• Panera Bread (7.9 miles)

Physicians

• Grand River Medical Associates (1.1 miles)
• South Lyon Dermatology (2.4 miles)
• Providence Hospital (3.3 miles)
• Oakland Oral Surgery Associates (4.5 miles)
• Center of Medical Excellence (4.7 miles)
• Novi Orthopedic Center (5.4 miles)
• Kellogg Eye Center Of Milford (6 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.4 miles)
• Center Pharmacy (4.7 miles)
• Kroger Pharmacy (5.2 miles)

Parks

• Kensington Metropolitan Park (2.4 miles)
• Island Lake (4.9 miles)
• Wixom Wetlands (5 miles)
• Milford Central Park (5.8 miles)
• ITC Community Sports Park (6.1 miles)
• Liberty Park Playground (7.1 miles)
• Clara Miller Park (7.5 miles)

Places of Worship

• Bible Believers Church (4.1 miles)
• Mile City Church Lyon (4.5 miles)
• Hope Church (4.5 miles)
• St Mary Magdalen Catholic Church (7.7 miles)

Hospitals

• Providence Park Hospital (5.6 miles)
• Huron Valley-Sinai Hospital (8.8 miles)

Theaters

• Emagine Novi (7.3 miles)