Primrose of Midland
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5600 North Waldo Road, Midland, MI 48640
For more information about senior living options: (844) 490-3973
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Primrose truly sets the standard for compassionate, person-centered care. The management treats both employees and residents as if they were members of their own family, fostering a warm and supportive environment. The dedication to residents goes beyond meeting basic needs, with the team investing time and creativity into planning fun and memorable activities for residents and their families, creating moments that bring joy and connection. It's clear that Primrose operates with heart and professionalism, making it a wonderful place for loved ones to live and for staff to work. Primrose has a warm and inviting feel, with the staff being knowledgeable and friendly, and the facility beautiful and clean. The events at Primrose seem fun for residents and families. Primrose has been a blessing to families, with friendly and supportive staff helping residents make new friends and grow. The staff at Primrose goes the extra mile, delivering care with kindness and dedication. Primrose has the best staff, and the food is good too. Primrose is a well-run establishment where the residents are clearly well-loved and well cared for.
The management is criticized for not caring about client safety or staff, with the place described as going downhill fast. A reviewer labeled it "not a good place." It's claimed the facility cares more about money than people, offering lip service and false promises. There are allegations of bad business practices. It's alleged staff were made to work while they had fever and strep infection, risking residents' health. Basic care in the memory care wing was neglected, including not changing incontinence products, not showering, and bed sores. During COVID, a resident was kicked out for testing positive, forcing family members to care for her at home. The staff were described as lazy, inconsiderate, mean, abusive, and the overall service as the worst.Primrose Retirement Community of Midland feels like a place where daily life is celebrated with energy and warmth. Many of the remarks describe a culture of living well, with residents and their families finding joy in each day spent together. The community is portrayed as more than just a care facility; it's a setting where new friendships form quickly, where residents meet new people, and where caregivers bring a sense of companionship and purpose to ordinary moments as well as special occasions. For several families, Primrose is associated with a sense of belonging and happiness that makes the idea of aging in place feel comforting and hopeful.
A central thread in the praise is the sense that Primrose stands out for compassionate, person-centered care. Reviewers repeatedly credit management with treating both staff and residents like family, creating a warm, supportive atmosphere that extends beyond basic duties. The dedication shown by the team is highlighted as more than professional obligation; it's a heartfelt commitment that infuses daily routines with care and creativity. Staff members are described as devoted and thoughtful, taking time to plan activities that bring joy and opportunities for connection for residents and their families alike.
The environment itself is frequently described in glowing terms. The facility is praised for its beautiful, clean, and inviting setting, which contributes to a welcoming mood the moment you walk through the door. The sense of community is reinforced by vibrant events and activities that residents and their families can attend together. Visitors recount times when events were both enjoyable and meaningful, ranging from casual social gatherings to outings that spark memories and laughter. Many reviewers would confidently recommend Primrose to others seeking an assisted living option.
There are several powerful stories of staff going above and beyond to support families during challenging times. One account details how Primrose staff cared for multiple family members who were in the hospital simultaneously, coordinating transportation and care with exceptional grace. The director and registered nurse are described as visiting on their days off to ensure parents received the attention they needed. These anecdotes underscore a sense that, for some families, Primrose isn't just a place to reside - it becomes a trusted ally during medical crises and complicated caregiving moments.
Yet not every experience aligns with the same level of satisfaction. Some reviewers point to concerns about management and operational practices, noting perceived focus on finances over people and describing instances of what they call "lip service" or inadequate consistency in answering residents' needs. A few comments suggest ongoing struggles with staff training and turnover, implying that the facility's reputation for excellence can be undermined by staffing challenges. These voices emphasize a need for stronger leadership and more reliable execution of daily care and safety standards.
There are especially troubling memories tied to memory care and end-of-life experiences that some families wished had gone differently. One family recalls a move-in period that started well but deteriorated as basic care issues emerged, including neglect of routine needs like changing incontinence products and personal hygiene. They describe bed sores, sleeping arrangements that were inappropriate, and a communication style that felt dismissive when concerns were raised. Another painful point is a report of the facility asking families to cover hours of outside care to compensate for gaps in on-site staffing. And during the pandemic, there is a claim that a loved one was effectively excluded from the facility for positive test results, an action that led to lengthy separations and a difficult transition for families. These experiences stand in stark contrast to the more positive narratives and remind readers that care quality can vary within the same community.
Despite these serious concerns, many families speak to a deep sense of gratitude for the people who show up every day. Several residents and relatives describe the staff as kind, friendly, and motivated by the desire to create meaningful experiences. Good food, a range of nutritious options, and fresh fruits are repeatedly highlighted as part of a well-rounded approach to daily living. The continuity of care across independent living, enhanced care, and memory care is acknowledged as an area where there is pride and a long-standing commitment to quality, even as some reviewers call for better alignment between expectations and execution.
In the broader arc of the reviews, Primrose is portrayed as a community with substantial strengths: a compassionate, family-like culture; dedicated staff who bring warmth and imagination to activities; and a physical environment that feels homelike and inviting. At the same time, the comments don't shy away from serious concerns about management decisions, staffing stability, and the handling of delicate medical and memory care situations. The mix of praise and critique suggests a community that has much to offer to residents and their families, while also highlighting areas where leadership and policy must continue to evolve to ensure consistent, high-quality care for every resident, every day. For many who have interacted with Primrose, the consensus is that it remains a place of daily life and ongoing relationships, with triumphs to celebrate and challenges to address alike.
104 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Mbs International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Primrose of Midland is an assisted living community located in Midland, MI. We offer a variety of care services including Independent Living and Memory Care. Our community is designed to provide a comfortable and safe environment for our residents.
Our amenities are designed to enhance the quality of life for our residents. We have a beauty salon where residents can enjoy getting their hair and nails done, as well as a gaming room for recreational activities. Our fitness room offers exercise equipment for those who wish to stay active, and our outdoor space provides a lovely area for relaxation or gardening. Residents can also take advantage of our fully furnished accommodations that include private bathrooms and kitchenettes.
At Primrose of Midland, we understand the importance of dining options and cater to individual dietary needs with personalized meal preparation and service. Our restaurant-style dining experience ensures that residents can enjoy delicious meals while maintaining specific dietary restrictions.
We also offer a range of care services to support our residents' well-being. Our 24-hour call system and supervision provide round-the-clock assistance, and our staff is trained to provide daily living assistance including bathing, dressing, and transfers. Medication management is available to ensure proper administration.
To keep our residents engaged and entertained, we provide a variety of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, concierge services are available to assist with any personal needs or requests.
Our location in Midland offers convenient access to nearby restaurants and places of worship. We also provide transportation arrangement both for non-medical purposes and doctor's appointments.
At Primrose of Midland, we prioritize the wellness of our residents by offering specialized memory care programming for those with cognitive impairments. We believe in providing comprehensive care that ensures the comfort and happiness of each resident while preserving their independence.
Primrose of Midland is located at 5600 North Waldo Road, Midland, MI 48640 in Midland County, Michigan
Assistance with dressing and bathing ensures that residents maintain personal hygiene and a sense of dignity, which can be particularly challenging for those with memory impairments. Medication management is crucial in providing correct dosages at the appropriate times, helping to stabilize health conditions often associated with dementia or Alzheimer's disease. Meal preparation and service offer not only nutritional support but also foster social interaction during mealtimes, an important aspect of overall well-being. By facilitating activities of daily living, such as grooming and mobility transfers, caregivers enhance independence while minimizing frustration. The 24-hour supervision guarantees safety and security, allowing residents to feel at ease in their environment. Furthermore, a mental wellness program tailored for mild cognitive impairment helps engage residents cognitively, promoting brain health while addressing emotional needs. Specialized memory care programming is designed to cater specifically to the unique challenges faced by individuals with dementia, ensuring they receive the most effective support for their condition throughout their stay.
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