305 East Street Andrews Street, Midland, MI 48640
For more information about senior living options: (844) 490-3973
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Very friendly and helpful here. They are very kind, knowledgeable, and understanding staff. They will help you with furniture when you need items to start out with. They helped us stay in our apartment and provided other home furnishings as needed. They are very quick to return your phone calls. Excellence in assisting people with housing needs and household items. They are incredibly kind, considerate, and compassionate, and they immediately work to solve issues. Every single person there has been amazing and goes above and beyond their job description. This place is magical and very helpful. They dropped off donations there; it was quick, easy, and organized.
They lie and give the same old excuses about funding. They couldn't help them get into housing in Fall 2024 or January 2025. They refused to answer questions or provide detail about their services. They are accused of fake or paid-for reviews, and the executive director allegedly doesn't care. Julie is described as overly sensitive and prone to hanging up on callers. A prior review stated, "This place won't be able to do anything," reflecting ongoing negativity.The experiences shared about this housing assistance organization run a broad spectrum from deeply positive to sharply negative, all centered on a mission to help people facing housing instability and related needs. On one end there are heartfelt testimonies about compassionate staff, quick responses, and practical help - furnishings, furniture, and even emergency repairs that kept families in their homes. On the other end there are persistent complaints about funding delays, miscommunications, and what the author describes as a pattern of untruths about when money and resources would be available. Taken together, the collection paints a picture of an organization that many people rely on and value, while also drawing strong concerns about consistency, transparency, and the behavior of some staff members.
The negative thread begins with a sense of frustration about funding and reliability. The author claims there were ongoing assurances of "we don't get any funding until October," followed by renewed, conflicting statements each time they called. They describe a long timeline starting in August 2024, with repeated denials of help for housing in Fall 2024 and again in January 2025. They say a place had accepted them, but that funding constraints left them in limbo, and by March 2025 they were denied help and redirected to another program (the LYFT program), which nonetheless eventually enabled them to move into a place where rent was $700 plus utilities. The author insists that Homes to Stay could not afford such an arrangement after a year, and thus they viewed the organization as failing to fulfill promises they were given. Six months after that, personal crises - death in the family and car problems - left them short on rent, and the original flyer about funding became a source of ongoing frustration rather than a resolution.
Alongside the timeline, the reviewer details a particularly stressful encounter with a staff member named Julie. They describe an interaction where they felt cut off, and then accused Julie of becoming overly sensitive, taking long pauses so the other person would think it was acceptable to talk, and ultimately hanging up after they asked, "what does Homes to Stay even do?" The reviewer emphasizes that, in their view, Julie's behavior was inappropriate for someone working for a homeless organization and contrasts that with the receptionist, who they say was significantly more professional and better at explaining services. The narrative escalates into broader complaints about a lack of clear answers, with references to complaints filed with SAG and HDA. There is also a strong claim that the executive director is aware of these issues but does not take action, framing the leadership as out of touch with the day-to-day experience of clients.
Despite the heavy criticisms, the reviews do not present the experience as uniformly bleak. The same collection includes numerous positive statements about people and processes that apparently worked well for many others. Several passages praise individuals by name for their kindness and effectiveness, and there are repeatedly expressed sentiments that the organization is genuinely helpful. Phrases like "Very friendly and helpful here," "Awesome," "Dropped off donation there. It was quick, easy, and organized," and "This place is magical. Very helpful, thank you so much" appear in multiple places. Donors and volunteers also share positive impressions, with donors noting how easy it is to drop off items and how organized the process is. The tone across these sections is hopeful and grateful, underscoring a belief that the organization can do meaningful good in the lives of people facing housing insecurity.
Among the most consistent positive threads are the testimonials about specific staff members who are described as compassionate, responsive, and deeply invested in helping clients. Names such as Anita, Rena Walker, Cindy, and an entire cohort of staff are highlighted for their professional, timely, and empathetic service. One emotional tribute thanks "Rena" and "Cindy" and all the fantastic staff for making a difficult transition to a new home feel smooth, while another boosts the organization's value by praising the quick return of phone calls and the readiness to address needs - whether it be a housing issue or the provision of furniture. There are also vivid affirmations about the organization's impact on people's lives: saving a home, helping a family stay in place, and providing essential furnishings at times of crisis. The recurring sense is that the organization has real strengths in human connection, practical assistance, and rapid responsiveness when it works well.
There are other concrete examples of positive impact that underscore the organization's mission in action. Several reviewers recount receiving essential items - mattresses, furniture, and other household goods - that helped them establish or stabilize a home. There are stories of emergency interventions - like replacing a leaking hot water heater within hours through a partner service, which is framed as a testament to reliable teamwork between the agency and contractors such as Reliable Plumbing. In these accounts, the staff are described as "compassionate," "kind," and "knowledgeable," someone who can walk a client through the steps of obtaining help and ensuring the client's daily needs are met. The tone in these passages is one of gratitude, with multiple people expressing a strong desire to recommend the organization to others who could benefit from housing assistance.
Still, the mix of praise and critique continues to surface a nuanced portrait. One negative incident centers on a different employee driving a large red truck, who is described as rude when confronted late at night about following a neighbor home. That single experience contrasts with the overwhelmingly positive testimonials about staff dedication and the organization's impact on families. The juxtaposition - generous praise for some staff and programs, and pointed criticism of others or of perceived leadership and funding processes - suggests there is a broad spectrum of client experiences, likely influenced by individual staff interactions, funding realities, and the many moving parts involved in housing assistance work.
In the end, the collection of comments reads as a testament to a dual reality: a beacon of hope for many clients who feel supported, cared for, and empowered by the organization's resources and people, and a source of frustration for others who have navigated inconsistent funding, opaque explanations, and difficult interpersonal experiences. The enduring message from the positive reviews is that, when the organization functions well, it can be transformative - providing immediate relief, durable support, and a pathway toward stable housing. The negative narratives, meanwhile, call for greater transparency, steadier funding, and more patient, clear communication across all levels of staff, from reception to leadership.
For readers weighing their options, the overarching takeaway is that this organization has real strengths and real shortcomings. If you're considering seeking help, you may encounter a range of experiences depending on timing, staff on duty, and the resources available at any given moment. Some clients find immediate relief and meaningful assistance through the agency's programs, while others report misleading assurances about funding and frustrating communication. As with any service organization dealing with vulnerable populations, the most constructive approach may be to document conversations, seek written confirmations of what is promised, and connect with multiple points of contact within the agency to ensure you have a clear, accountable path forward.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Mbs International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mitchell House in Midland, MI is a board and care home that provides personalized care for seniors in a comfortable and homely environment. Residents can enjoy fully furnished rooms with access to amenities such as a dining room, garden, outdoor space, telephone, and Wi-Fi/high-speed internet.
The dedicated staff at Mitchell House offer assistance with activities of daily living including bathing, dressing, and transfers. They also coordinate with health care providers to ensure residents receive the necessary medical attention. Medication management is provided along with diabetes diets and special dietary restrictions.
Residents at Mitchell House can look forward to delicious meals prepared and served by the staff. The community also offers scheduled daily activities to keep residents engaged and active.
Convenience is key at Mitchell House as there are numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals nearby. This makes it easy for residents to access all the services they need without inconvenience.
Overall, Mitchell House provides a caring and supportive environment where seniors can receive the assistance they require while enjoying a range of amenities and convenient access to essential services nearby.
Mitchell House is located at 305 East Street Andrews Street, Midland, MI 48640 in Midland County, Michigan
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