Right At Home

Pros

• Right at Home provides exceptional care with compassionate and reliable caregivers.
• Cindy is wonderful to work with and always helpful.
• The Wayne County team delivers excellent service and friendly, responsive administration.
• The in-home staff genuinely care and are flexible and understanding.
• Katrina is an outstanding caregiver, blending kindness and firmness to keep clients on track.
• The administration and owner are easy to reach, friendly, and helpful.
• The services act as a reliable bridge from rehab to independent living.
• Claudine and Staci provide prompt, professional communication.
• Christina and Hope deliver excellent and reliable in-home care with compassion.
• Mamie went above and beyond, supporting loved ones even in the hospital.

Cons

• The reviewer described Right at Home Livonia as unorganized and unprofessional, with no real business experience and run by people with no medical background.
• They stated the location was operated by "a guy and his wife" who had little nursing knowledge, implying the business was started for profit rather than caregiving expertise.
• They reported the office frequently messed up scheduling and pay and pressed caregivers to cover last-minute shifts.
• They felt the caregiver's service was not appreciated by the office staff.
• They implied inconsistency in service quality by noting this criticism could be location-specific and not necessarily representative of other branches.

Review

Across Wayne County, families describe Right at Home as a dependable and compassionate partner in in-home care. The general sentiment is that the agency delivers exceptional service with caring, reliable staff who truly make a difference in the everyday lives of their clients. Several reviewers highlight Cindy Grover as a wonderful representative who takes the time to educate families about all the options available, from flexible visit lengths (including care for as little as one hour) to credentialing with the Detroit and Ann Arbor VA Hospitals. Complimentary consultations and bedside introductions are noted as thoughtful touches that help families feel confident from the start.

A recurring theme is the agency's ability to act as a bridge when loved ones are transitioning from rehab back to independent living. Families report that the Right at Home team can be the perfect support during and after significant health events, offering both practical assistance and emotional support. In particular, Katrina is singled out for going beyond the call of duty, balancing kindness with a firm, encouraging approach to help clients stay active, take medications, drink water, and maintain momentum in their daily routines. This blend of warmth and constructive prompting is described as crucial to helping seniors maintain independence.

The care teams themselves receive high praise for reliability and professionalism. Veterans and families alike note how Christina and Hope provide dependable in-home care with genuine compassion, while Claudine and Staci are acknowledged for their clear, prompt communication regarding services and billing. Families express ongoing gratitude for a team that demonstrates consistency and care day after day, making it possible to honor parents and loved ones by keeping them safe at home. The testimonials emphasize how the collective effort of the care provider team - guided by attentive leadership - consistently meets evolving needs.

Leadership at the Wayne County branch also receives enthusiastic endorsements. Scott and Claudine are described as wonderful directors who make it easy for families to navigate care options. Their leadership is associated with smooth transitions for clients and responsive, organized service delivery. Reviews highlight caregivers like Mamie who, for example, went above and beyond by supporting a relative during a hospital stay and assisting with ongoing care needs. The sense from families is that the team works as a cohesive unit, prioritizing the priorities and comfort of the person receiving care while coordinating closely with family members.

Beyond providing medical and daily living assistance, several reviews emphasize the value of clear communication and accessibility. Families appreciate efficient channels - such as Family Room pages and email updates - that keep them connected with both the direct care providers and the administrative staff. One success story describes how a carefully matched caregiver became an "angel" for a brother in a different state, resulting in physical improvements, mental engagement, and genuine happiness. These experiences point to a strong commitment to client-centered service and to maintaining relationships that extend beyond a single visit.

There is also an important acknowledgement of the broader impact Right at Home can have on quality of life and social engagement. One reviewer details how engagement with a trusted caregiver has led to better physical strength, sustained mental alertness, and a brighter outlook for a parent living with age-related challenges. The ability to coordinate weekly activities and social contact for loved ones - even from a distance - illustrates the agency's capacity to tailor services to individual goals. The overall message is one of responsiveness, flexibility, and a sustained focus on dignity, autonomy, and well-being in the home setting.

Amid the overwhelmingly positive notes, a lone voice provides a cautionary counterpoint about a different location. This reviewer characterizes a specific branch as unorganized and unprofessional, suggesting the leadership there lacks medical experience and raising concerns about scheduling and pay issues. While such reviews appear less common relative to the many commendations, they serve as a reminder that experiences can vary by location and that ongoing attention to operations and staff support remains essential. The prevailing takeaway, however, is that the vast majority of families report trustworthy, compassionate, and capable care that enables loved ones to stay safely and meaningfully at home.

Taken together, these reflections narrate a consistent story of Right at Home's impact: compassionate care teams, led by engaged directors, who work in close partnership with families to meet changing needs. Clients and their families consistently describe caregivers who arrive on time, show up with empathy, and participate in meaningful interactions - whether assisting with daily activities, managing medications, aiding rehabilitation goals, or simply providing a trusted presence. For many, the result is not only safer care at home but also greater peace of mind, knowing that their loved ones are surrounded by a team dedicated to preserving independence, dignity, and quality of life.

This part of Livonia, Michigan, offers a convenient and diverse range of amenities for seniors looking to live in the area. With several reputable physicians, pharmacies, and hospitals within a short distance, residents can easily access healthcare services. Additionally, there are various cafes and restaurants nearby for socializing and enjoying meals outside of the home. The presence of theaters, parks, and places of worship provides opportunities for entertainment, relaxation, and spiritual fulfillment. Overall, this neighborhood presents a well-rounded environment for seniors seeking a vibrant community with essential services readily available.

Physicians

• Livonia Dermatology (1.1 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (2.2 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (2.6 miles)
• Asthma & Allergic Disease Center (3.8 miles)
• Botsford Primary Care Physician (3.9 miles)
• Beaumont Midwest Internal Medicine Associates (3.9 miles)
• Garden City Hospital Medical Office Building (4.1 miles)

Cafes

• Starbucks (1.1 miles)
• Biggby Coffee of Westland (4.7 miles)
• Panera Bread (5.3 miles)
• Tim Hortons (5.5 miles)
• Starbucks (7.7 miles)
• Starbucks (7.8 miles)
• Qahwah House (7.8 miles)

Restaurants

• Culver's (1.3 miles)
• Snookers' Pool & Pub (2 miles)
• McDonald's (2.1 miles)
• McDonald's (3.2 miles)
• Frank's Diner (3.3 miles)
• Grand Tavern (3.7 miles)
• Coaches Corner of Livonia (3.7 miles)

Pharmacies

• Meijer Pharmacy (1.3 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.2 miles)
• Rite Aid (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (2.6 miles)
• Botsford Hospital (4.5 miles)
• Oakwood Annapolis Hospital (7.7 miles)

Theaters

• Phoenix Theatres Laurel Park Place (3.8 miles)
• Riviera Cinema (5 miles)
• Emagine Theatres (5.3 miles)

Parks

• Garden City Park (4.2 miles)
• Flanders Park (4.3 miles)
• Paul Revere Park (6.7 miles)
• Rotary Park (7.3 miles)
• Plymouth Township Park (7.5 miles)
• Woodland Hills Nature Park (7.7 miles)
• Ford Field Park (8 miles)

Places of Worship

• Ward Church (4.7 miles)
• Church of the Divine Child (5.7 miles)
• Muslim Community of Western Suburbs (7.5 miles)
• Church of the Holy Family (7.9 miles)

Transportation

• Avis Rent A Car (8.1 miles)