Home Instead - Livonia, MI in Livonia, MI

Pros

• The staff at Home Instead is very knowledgeable and helpful.
• Lorraine and Judy train, support, and guide caregivers, creating a family atmosphere.
• Lorraine is highly professional and always available to answer questions.
• The care aides are kind, considerate, and on time, making transitions smoother.
• Home Instead provides compassionate care that helps families stay at home during transitions.
• Jenice and the support staff consistently exceed expectations and support families.
• The team is informative and feels like family; they are amazing.
• Judy Terry is an excellent manager.
• Jaclyn Michael is supportive, attentive, and communicates well.
• The Livonia location delivers excellent service, with Lorraine greeting clients with a smile and answering questions.

Cons

• The quality of care depended on which aide showed up, with the first visits involving an aide who smelled of marijuana.
• They did not send a good match for the parents and failed to follow through on promises made during the interview.
• It was extremely disappointing from the start when the caregiver didn't show up and the office offered no replacement.
• They are horrible and never show up on weekends when requested.
• The company over-sells what it can deliver and the management seems more concerned with profit than with care.
• The pay rate is very low and there are frequent call-offs, leaving caregivers underpaid.
• There isn't enough staff to fill shifts, leaving families in limbo and caregivers sometimes acting against company rules.
• A reviewer felt the company did not care for their mother, based on the response to a poor review.

Review

Home Instead Senior Care in Livonia is best suited for families who want high-quality, in-home senior care that emphasizes warmth, consistent caregiver relationships, and strong local coordination. It is especially well matched for situations where staying at home is the priority and memory care or hospice support is involved. This community excels when families value a team that feels like an extended family, with case managers who closely tailor care plans, monitor progress, and adjust coverage as needs evolve. For households facing dementia-related challenges or transitional periods after hospitalization, the Livonia office has repeatedly demonstrated an ability to mobilize compassionate, capable caregivers who can be trusted to show up on time and stay engaged with both client and family.

Owners and operators of Home Instead Livonia also present a clear alternative path for families who may not be ideal candidates here. Those seeking guaranteed, flawless 24/7 coverage with a fixed, unchanging cadre of aides may want to consider other arrangements or facility-based options. Budget-conscious families or those who require minimal caregiver turnover at all costs could encounter ongoing tension here, given the feedback about pay structures and the occasional difficulty in staffing weekend shifts. In short, for households where cost sensitivity and absolute scheduling predictability trump relationship-based, home-first care, exploring other models or facilities is prudent.

The strongest positives are practical and deeply personal: caregivers who are described as kind, punctual, and genuinely engaged, supported by office leaders who set the tone. The best teams are anchored by figures like Loraine and Judy, whose leadership and training cultivate a confident, family-like environment. Case managers such as Jaclyn and Jenice are repeatedly highlighted for accurate assessments, thoughtful matching, and proactive communication that keeps families informed about progress and behavior changes. This level of coordination mitigates many of the risks around caregiver variability, because the agency can pivot quickly to find better matches when a caregiver doesn't fit or when needs shift.

Another standout factor is the ability to stay at home without sacrificing access to professional guidance. Families report the option to scale hours up or down - ranging from shorter, flexible visits to more extended arrangements - without losing continuity of care. The Livonia team demonstrates memory-care and hospice readiness, coordinating with medical providers and supporting clients during transitions. The consistency of aides, when achieved, translates into deeper rapport, client comfort, and fewer stressful interruptions for family members who want meaningful companionship and reliable supervision for daily tasks, safety, and appointment management.

Where the caution signs appear, the best antidote is upfront, concrete planning. Notable drawbacks include variability in caregiver quality and the occasional no-show or weekend gap, which can leave families scrambling. Several reviews point to turnover as a contributor to coverage gaps, and some families felt that promises were overextended relative to on-the-ground results. The cost structure - perceived as higher than some peers - also colors expectations, particularly when turnover or scheduling hiccups occur. The prudent course is to insist on a clear, written care plan with a dedicated case manager, request the same caregiver when possible, and obtain a robust backup strategy for weekends or holidays.

For decision-makers weighing options, the Livonia Home Instead office offers a powerful value proposition for those who prioritize in-home dignity, sustained human connection, and hands-on coordination. The package works best when families can invest in ongoing relationship-building with stable caregivers, and when a responsive office team is trusted to manage scheduling, changes in condition, and care adjustments in real time. To maximize the odds of a seamless experience, demand a defined care plan with measurable checkpoints, secure a stable caregiver pairing early in the relationship, and verify that weekend and back-up coverage are guaranteed as part of the service agreement. This approach helps translate the many strengths into reliable, long-term peace of mind.

Located in Livonia, Michigan, this area offers a range of healthcare options with several physicians and pharmacies within easy reach. The proximity to hospitals like Trinity Health Wound Care and Botsford Hospital provides peace of mind for senior residents. In terms of dining options, there are various restaurants and cafes nearby, including Culver's and Starbucks. For entertainment, residents can enjoy movies at Phoenix Theatres Laurel Park Place or Riviera Cinema. Parks such as Flanders Park and Garden City Park offer opportunities for outdoor recreation and relaxation. Places of worship like Ward Church and Church of the Divine Child cater to the spiritual needs of residents. Overall, this part of Livonia provides convenient amenities and services for seniors looking for a comfortable and accessible living environment.

Physicians

• Livonia Dermatology (0.8 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (1.2 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (2.2 miles)
• Asthma & Allergic Disease Center (2.8 miles)
• Beaumont Midwest Internal Medicine Associates (2.9 miles)
• Botsford Primary Care Physician (4.9 miles)
• Parkview Professional Building (5 miles)

Pharmacies

• Walgreens (1 miles)
• Meijer Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.7 miles)
• Walgreens (2.9 miles)
• Kroger Pharmacy (3 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Starbucks (2 miles)
• Panera Bread (4.4 miles)
• Biggby Coffee of Westland (5.5 miles)
• Tim Hortons (6.5 miles)
• Tim Hortons (7 miles)
• Starbucks (7.1 miles)
• Starbucks (7.5 miles)

Restaurants

• Culver's (2 miles)
• McDonald's (2.2 miles)
• Snookers' Pool & Pub (2.5 miles)
• Coaches Corner of Livonia (2.7 miles)
• Grand Tavern (2.9 miles)
• McDonald's (3.1 miles)
• Frank's Diner (4 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (2.1 miles)
• Botsford Hospital (3.7 miles)

Theaters

• Phoenix Theatres Laurel Park Place (3 miles)
• Riviera Cinema (4.1 miles)
• Emagine Theatres (5.9 miles)

Parks

• Flanders Park (3.3 miles)
• Garden City Park (5.2 miles)
• Rotary Park (6.4 miles)
• Woodland Hills Nature Park (6.6 miles)
• Paul Revere Park (7.1 miles)
• Plymouth Township Park (7.4 miles)

Places of Worship

• Ward Church (4 miles)
• Church of the Divine Child (6.8 miles)
• Church of the Holy Family (6.9 miles)