3527 Portage, Kalamazoo, MI 49001
For more information about senior living options: (844) 490-3973
The staff are friendly, helpful, and attentive. The owner is polite and consistently acknowledges customers. The store offers a wide variety of products at reasonable prices. Customers feel welcomed and say it feels like visiting family. The jewelry and makeup sections are high quality with a good selection and competitive prices. The customer service is excellent with great deals. If something isn't in stock, the store will order it for the next visit.
The staff were rude and disrespectful to customers. Customers felt profiled and accused of theft by employees. A customer was kicked out for taking a photo, leaving with nothing. There were allegations that a worker beat a woman for stealing. New customers felt dismissed or unwelcome compared to regulars. Wig prices were described as overpriced relative to online options. Some reviewers felt the owners valued money over the community and treated Black customers poorly. The casual "hey family" niceties came across as insincere to some patrons.This Kalamazoo-area beauty and hair supply shop is a place of strong contrasts. On one hand, many shoppers praise the store for its vast inventory, wide range of products, and consistently reasonable prices. Several reviewers describe it as a great, welcoming place where you can find almost everything you need for hair care, wigs, makeup, tights, jewelry, and more. A number of customers highlight long-standing loyalty, noting that the owners and staff feel like family, and that the shop often goes the extra mile to help you find what you're looking for. The store is repeatedly described as having a large selection - everything from wigs and hair color to contact lenses and even "spirits" with good prices - making it a go-to spot for many in the community.
The positive experiences often center on the people running the business. Reviewers frequently mention friendly and helpful staff, courteous owners, and a welcoming atmosphere that makes customers feel valued. Several accounts highlight that if something isn't on the shelf, the staff will order it for you or help you locate alternatives. Phrases like "the owners are very nice and kind," "always acknowledge and speak to me," and "feels like I'm visiting family" recurred, painting a picture of a store that, for many, demonstrates care and customer-focused service. Some customers even describe going out of their way to return, praising the balance of good prices and generous customer support.
Yet the store's experience is far from uniform. A number of reviews describe negative encounters with staff that range from dismissive to aggressively suspicious. Some customers report feeling watched or rushed while shopping, and a few describe encounters where they felt accused or profiled. One reviewer lamented that the staff were "full of smiles" for customers ahead of them but "very dismissive" toward them, signaling a pattern that can feel discriminatory or unwelcoming to new faces or certain patrons. Another reviewer noted that they dislike being surveilled while shopping and would rather shop elsewhere, underscoring a sentiment that the shopping experience can be tense or uncomfortable depending on who you encounter.
There are specific, troubling incidents reported by several reviewers that have left deep impacts. One shopper recounts an interaction in which the staff insinuated that they were stealing simply because they were browsing, and they were told to put items back after being confronted with cameras - despite having already set items aside and attempted to explain the situation. In that case, the customer ended up leaving with nothing, citing a lack of trust and the feeling of being unfairly accused. Another account describes a customer who was told they "had three" colognes at the counter, even though they had returned one, leading to a sense of being treated unfairly. There are also mentions of a customer being kicked out for taking a picture in the store, which was framed as a policy enforcement matter but felt like a punitive reaction to harmless behavior. The culmination of these events left some loyal patrons vowing never to return and warning others to beware of profiling.
There are other, more extreme claims that appear in a few reviews, including a statement about violence by a worker towards a patron. While these are serious allegations, they are presented as part of individual experiences within the broader discourse of customer treatment. The same reviews that report harsh treatment also remind readers that the store has historically hosted a steady stream of appreciative customers who value its extensive product lines, affordability, and the perceived generosity of the owners toward regulars. The tension between warmth for many customers and suspicion or dismissiveness toward others creates a complicated, often contradictory picture of the store's culture.
In addition to the interpersonal drama, several reviewers note practical positives that keep people returning despite the headaches. The shop's willingness to order items that aren't in stock, the ability to secure discounts for long-time or regular customers, and the sense of community within the store all come up repeatedly in praise. Some customers say the prices aren't the absolute cheapest, but the overall value - quality products, variety, and reliable service - still makes it a preferred destination. There are also mentions of a broad product ecosystem, including hair color, wigs, tights, makeup, jewelry, and even everyday clothing, suggesting a one-stop shop feel that many customers find convenient.
Ultimately, the store seems to be a place of strong loyalties and strong opinions. For many shoppers, it remains a trusted source with a deep inventory and a family-like vibe that makes them want to return. For others, the experience is marred by perceptions of profiling, dismissive treatment, and confrontational moments that erode trust and drive them to seek alternatives. The mix of enthusiastic praise and severe caution around staff behavior demonstrates a business that is deeply loved by many while also facing serious concerns from a subset of customers. If you plan to visit, it may be wise to go with an open mind: enjoy the extensive selection and reasonable prices, but stay aware of the varied experiences others have reported and decide for yourself how you want to be treated when you walk through the door.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Portage Road Home in Kalamazoo, MI offers a warm and welcoming environment for seniors in need of assisted living services. With a range of amenities and care services provided, residents can enjoy a comfortable and convenient lifestyle.
The community features a spacious dining room where residents can socialize and enjoy delicious meals prepared by the staff. The apartments are fully furnished, providing a cozy and home-like atmosphere. Outside, there is a beautiful garden where residents can relax and appreciate nature.
Housekeeping services are available to ensure that the community remains clean and tidy at all times. Move-in coordination is provided to assist new residents in settling into their new home smoothly. Outdoor spaces are also available for residents to enjoy fresh air and engage in outdoor activities.
Residents have access to telephone services as well as Wi-Fi/high-speed internet, enabling them to stay connected with loved ones or browse the internet at their convenience.
Care services offered include assistance with activities of daily living such as bathing, dressing, and transfers. The staff coordinates with healthcare providers to ensure that each resident's medical needs are met effectively. Special attention is given to those with diabetes, providing them with appropriate diets. Medication management is also provided for the safety and well-being of residents.
For those with special dietary restrictions, the dining options cater to individual needs. Residents can expect nutritious meals prepared with consideration for their specific requirements.
A variety of scheduled daily activities are organized for residents' enjoyment and engagement. Whether it's participating in group exercises or joining recreational events, there is always something exciting happening within the community.
Convenience is key at Portage Road Home, as there are numerous nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services without having to go far from home.
Overall, Portage Road Home provides a caring and supportive environment for seniors seeking assisted living services in Kalamazoo, MI. With its range of amenities, care services, and convenient location, residents can enjoy a fulfilling and comfortable lifestyle while receiving the assistance they need.
Portage Road Home is located at 3527 Portage, Kalamazoo, MI 49001 in Kalamazoo County, Michigan
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