305 West Cork Street, Kalamazoo, MI 49001
For more information about senior living options: (844) 490-3973
The staff is friendly and helpful, with Kim singled out as friendly and kind. The front desk staff are kind, helpful, and informative during visits. Maintenance personnel are excellent and quick to fix issues. The apartments are very nice and clean, and residents would definitely recommend them. Residents appreciate the smart locks and overall security features. The office staff are professional, respectful, and knowledgeable. The management team is helpful and responsive during the move-in process. The complex has a convenient location near stores, restaurants, and amenities. Maintenance and grounds are well kept, contributing to a pleasant living environment. Neighbors are friendly and safe to walk around at night.
Residents report roach-infested living conditions and say management refuses full treatment options. The leasing manager is described as illiterate on property law and staff unable to perform duties. Maintenance has entered apartments without notice, violating privacy. The buildings are poorly constructed and the grounds poorly maintained, with dog poop everywhere. The company is accused of lying and refusing to take responsibility for mistakes. Madeira is criticized for being profit-driven and overpriced for what is offered. There is a persistent roach problem for over a year with inadequate remediation. Some residents note safety concerns, including domestic violence issues and frequent police involvement. The complex promises "love where you live" while lacking basic amenities (e.g., dishwasher) and featuring loud noise and police activity, with high rents. Maintenance requests are frequent and perceived as lazy or slow.The collection of reviews paints a complex, sometimes contradictory picture of the apartment community and its associated management teams. On one hand, several visitors and residents describe the property as decent for its age, with some units feeling clean and well-kept and the surrounding grounds appearing reasonably managed. A few reviewers highlight practical perks like smart locks, reliable security features, and manageable move-in processes. In addition, there are frequent nods to friendly, helpful staff at the front desk and in the office, and to maintenance crews who respond quickly to issues when they do happen. For people with limited furniture or who are not relying on any form of government aid, some reviewers say the place could be a good fit, especially given the monthly resident events and the sense that there's a community atmosphere.
Several accounts underscore the human side of the operation in a positive way. A friendly front-desk staff member is repeatedly singled out for her kindness and helpfulness during tours and through the onboarding process. The maintenance crew is praised by some for their competence and willingness to address problems in a timely fashion, with particular note given to jobs that are completed "excellent" or "very well." There's also acknowledgment of office staff who are described as patient, knowledgeable, and responsive during the move-in process and afterward. For residents who take a longer view, these interactions can shape a favorable perception of Madeira apartments and its teams, especially when communication feels warm and professional.
Yet the sentiment diverges sharply on several core issues that color the lived experience. A recurring and disturbing thread is a persistent roach infestation that some residents say has existed since before or shortly after moving in, with repeated notices to management yielding disappointing results. Several comments go beyond annoyance to describe conditions as "absolutely disgusting," with pests becoming a defining and ongoing problem. A number of tenants allege that management has resisted comprehensive treatment, sometimes blaming residents or the apartment's age rather than taking full responsibility for pest control. This same thread is coupled with complaints about poorly maintained grounds - dog waste accumulating across common areas and in turn contributing to a sense that the property's upkeep is uneven at best.
Privacy and entry into living spaces emerge as another major fault line. A number of residents report that maintenance or other personnel entered apartments without adequate notice or during inconvenient times, despite lease language promising advance notification. One reviewer notes a 24-hour notice requirement in the lease that was not honored, followed by unannounced visits that disrupted sleep. The tension between the desire for responsive, efficient service and the need for tenant privacy creates a troubling undercurrent: residents feel their personal space is not as protected as it should be, even when work orders are legitimate and necessary.
Financial and lease terms are another source of strain. Several reviewers argue that the rent is high relative to what is offered, describing care for profit as a driving motive for the property. There are stories of inflexible notice periods - one reviewer describes a 30-day notice requirement that clashes with expectations when planning a move, and another points to having to provide more notice than anticipated when their plans changed. The sentiment that "Madeira only cares about profit" is echoed by multiple residents who feel the rent is not commensurate with the value, especially given the pest issues, frequent maintenance requests, and perceived inefficiencies in handling resident concerns. A few reviews mention limited in-unit conveniences, such as the lack of in-unit laundry, and frustration with high monthly costs that aren't clearly offset by the level of service some tenants expect.
The property's security landscape and neighborhood dynamics add another layer of cautionary notes. Reviewers point to a lack of cameras monitoring the parking areas, which contributes to a sense of vulnerability, especially after reports of vehicle thefts or other incidents in the lots. There are stories of towing and disputes regarding vehicle status, and some residents describe hearing neighborhood disruptions - planes and police activity - that affect daily life. While some reviewers note that the complex is in a convenient location with access to nearby stores, restaurants, and services, these positive points can feel overshadowed by the more troubling incidents of safety and enforcement that appear in other accounts.
Overall, the reviews present a bifurcated reality. There are clear positives: the property can be clean and well-kept in some units, the staff can be exceedingly pleasant and helpful, security features like smart locks are valued, and there's a stated sense of community brought about by resident events and approachable maintenance crews. These positives are balanced by serious concerns: an ongoing infestation that management appears reluctant to fully address, inconsistent handling of privacy and entry, grounds and common areas that sometimes feel neglected, and financial terms that many residents view as misaligned with the level of service and protections offered. For anyone considering moving in, the message across the board is to engage in careful due diligence: study the lease language about notice and entry, verify pest control practices and timelines, ask current residents about the true frequency of maintenance work, and weigh the rent against the actual value you're receiving in terms of facilities, safety, and daily living conditions.
If you're evaluating this community, you're likely to encounter a mix of experiences that depend heavily on the exact building, the specific unit, and how well your expectations align with the realities of management practice. It's reasonable to expect courteous, helpful staff and timely maintenance, but it's equally prudent to prepare for potential pest issues, privacy concerns, and a lease structure that may require careful negotiation. Prospective renters should insist on clear, written policies about pest control, pest remediation timelines, and advance notice for entry, and should request candid information from current residents about the consistency of those policies in practice. In short, the property offers potential advantages in community feel and basic conveniences, but the decision to commit should come with a clear plan for verifying upkeep, protecting privacy, and ensuring the cost aligns with the value delivered.
13 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hoard Manor is an assisted living community located in Kalamazoo, MI. It provides board and care home services for seniors who require assistance with activities of daily living.
The community offers a variety of amenities to ensure the comfort and convenience of its residents. This includes a spacious dining room where nutritious meals are served, fully furnished accommodations for a homely feel, and beautiful gardens where residents can relax and enjoy the outdoors. Housekeeping services are provided to maintain cleanliness and tidiness.
Move-in coordination is available to assist new residents in settling into their new home seamlessly. Wi-Fi and high-speed internet are also provided for residents to stay connected with family and friends.
A range of care services is offered to meet the individual needs of each resident. This includes assistance with bathing, dressing, and transfers, as well as medication management. Hoard Manor coordinates with health care providers to ensure proper medical care is received by residents. Special dietary restrictions, including diabetes diets, can be accommodated.
Transportation arrangements for medical appointments are available to ensure that residents can access necessary healthcare services conveniently. Scheduled daily activities are organized to promote social engagement and stimulation.
Hoard Manor benefits from its location, with several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby. This provides opportunities for socializing, entertainment, shopping, and easy access to medical facilities.
In summary," Hoard Manor offers a comfortable assisted living community in Kalamazoo that prioritizes the well-being of its senior residents by providing various care services while ensuring they have a pleasant living environment."
Hoard Manor is located at 305 West Cork Street, Kalamazoo, MI 49001 in Kalamazoo County, Michigan
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