4214 South Westnedge, Kalamazoo, MI 49008
For more information about senior living options: (866) 208-4318
Overall Review of Park Place Living Centre A
Pros
The management is very good and the team is great.- The service is superb.
- The place is very clean and organized.
- The staff is amazing.
- The place is great under new administration.
Cons
There are bed bugs and roaches.- The facility is filthy and appears to have no licenses.
- Residents are unkempt and the facilities are dirty.
- There is a complete lack of professionalism within the organization.
- Residents are mistreated.
Review
Park Place Living Centre A in Kalamazoo is best suited for families that prize hands-on management and a clearly engaged caregiving team, and that are prepared to monitor progress closely as the new administration implements changes. The positives point to a facility where leadership gets things done, staff members are accessible and responsive, and day-to-day service can feel solid when things are going well. For families willing to give the current leadership some runway, and who can commit to active oversight and clear expectations, this community may still be worth a trial period focused on measurable improvements.
Those who should consider alternatives are families for whom cleanliness, licensing integrity, and predictable safety are non-negotiables. The reviews reveal persistent red flags around pests, cleanliness, and questions about licensure and professionalism. When a facility is described as filthy, infested with bed bugs or roaches, and accused of lacking proper licensing, it becomes a risk calculus that many families will not accept, especially for residents with chronic health needs or higher care requirements. In short, if a smooth, consistently immaculate environment and a track record of rigorous compliance are top priorities, other options should be explored.
On the upside, the strongest actionable pros are the apparent commitment of management and the competence of the caregiving staff. Several accounts highlight a capable, attentive team and a leadership group that has enacted change or demonstrates strong ownership in service delivery. Cleanliness and organization are cited positively when conditions align, and the presence of a dedicated staff can translate into meaningful day-to-day support, reassurance for families, and a sense of safety during times when care needs can spike. The suggestion that there is potential for genuine improvement under new administration is meaningful, and it sets a framework for future progress.
However, the main cons weigh heavily against those positives. Pest concerns, bed bugs and roaches, along with broader claims of unkempt residents and dirty facilities create legitimate fears about ongoing health and safety. Allegations of licensing problems and professional lapses compound the risk, signaling that the environment may not consistently meet basic regulatory or quality standards. Even when staff are praised, these fundamental deficiencies challenge the reliability of care and raise questions about long-term stability. In practical terms, the pros can offset some concerns only if the facility demonstrates rapid, verifiable remediation across maintenance, sanitation, and compliance, with transparent reporting and third-party validation.
The decisive question for families becomes: can the positives be reliably sustained enough to outweigh the persistent safety hazards? The answer hinges on concrete, objective steps during due diligence. Seek current licensing verification and a clear plan showing pest control progress, sanitation schedules, and independent inspections. Request inspection reports, incident logs, and a concrete accountability framework that names leadership responsibilities and response timelines. Talk with current residents and family members about daily routines, response times, and whether staff accountability has improved under the new administration. If the facility cannot provide timely, verifiable evidence of remediation and ongoing compliance, the risks remain too high for a long-term placement.
In the end, Park Place Living Centre A presents a mixed picture: real strengths in staff quality and leadership, tempered by serious concerns about cleanliness, pests, and licensing integrity. For families that intend to stay actively involved, push for transparent remediation, and evaluate progress at regular intervals, it can be a workable stopgap or transitional option. For anyone whose priority is a consistently pristine environment with unambiguous regulatory compliance and zero tolerance for facility-level hygiene issues, pursuing alternatives with more stable records is the prudent course. The decision should rest on a clear, time-bound remediation plan and a demonstrated track record of tangible improvements that are independently verifiable.
20 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Kalamazoo County (2 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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