861 Oak Crest Lane, Jenison, MI 49428
For more information about senior living options: (844) 490-3973
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Lynsi is amazing and extremely attentive and responsive to questions, texts, and phone calls. There are multiple staff members all around and immediately accessible when needed. American House Jenison was the most affordable and workable place financially among the options considered. The outstanding staff tended diligently and compassionately to the residents without pause. Kudos to everyone for handling what can be a stressful time with grace and commitment. The staff is happy and upbeat. The food has been fabulous. Field trips, visiting entertainment, crafts and exercise disguised as fun keep residents busy and involved as they desire. The staff was genuine and attentive, and they cared for and about residents, making final weeks comfortable. They went above and beyond to make sure residents had all the care needed to be healthy and happy. The environment was friendly and clean. The 20 apartment manors make it feel more like home than the larger style senior living centers. The care is person centered but also family centered. It is a beautiful community to live in, or work.
One reviewer stated that American House Jenison is "where you send your loved ones to die" and that they are not cared for, calling it a scary place. A reviewer alleged that care quality declined over the last two years, with residents left to clean their own rooms and bathrooms and meals often not meeting dietary needs. A reviewer claimed showers were skipped due to lack of staff. A reviewer said the fruit was always canned and never fresh. A reviewer described being sent to collections for a balance after a resident had left for a much better facility. A reviewer labeled the company "not ethical" and said staff were treated terribly. A reviewer indicated the staff were rude and that the care was inadequate, leading the family to move their loved one elsewhere. A reviewer stated that the facility had become a money-making operation rather than providing real care.American House Jenison (including the Willowood facility) comes through in multiple voices as a place with strong, often glowing support from families and partners, anchored by attentive staff, a home-like atmosphere, and a range of activities designed to keep residents engaged. A recurring thread across many reviews is the sense that the people who work there genuinely care about the residents, take questions and concerns seriously, and remain accessible to family members. One reviewer highlighted Lynsi as exceptionally attentive and responsive to questions, texts, and phone calls, underscoring how important clear communication and responsiveness are to families navigating memory care decisions. The overall mood is that, for many families, American House Jenison represents not only care but reassurance at a difficult time.
Several reviews focus on the emotional and practical impact of moving a loved one into memory care. A writer facing the tough reality of placing a 92-year-old father notes that, while it was one of the hardest things to do, the move was necessary for safety and well-being. The writer describes a staffing presence that feels immediate and pervasive - an environment where staff are around the clock and readily accessible when needed. The father's happiness and comfort are emphasized, with remarks about the quality of food, the warmth and kindness of the staff, and the sense that he is well cared for. A key point here is affordability: for this family, American House was the most affordable and workable option among those they considered, which significantly influenced their sense of relief during a stressful life transition.
Engagement and activity programs are another frequent point of praise. Reviewers describe field trips, visiting entertainment, crafts, and exercise that is playful enough to feel like fun but meaningful in keeping residents busy and involved. The environment is portrayed as friendly and clean, with staff who actively involve residents and invite families to participate in the journey. The combination of structured activities and a supportive staff helps many families feel that their loved ones can lead a full, enjoyable life within the community. In some stories, this sense of activity and involvement translates into strong recommendations to friends and family who are considering care options for their loved ones.
A dimension of teamwork and partnership also appears in the narratives. One review recounts a collaboration with Seniors Moving Smarter as they moved 11 residents in one day. The American House Jenison staff are described as tending diligently and compassionately to residents throughout a potentially stressful relocation, while the moving team felt welcomed and observed that residents appeared happy and that the operation ran smoothly. The sentiment is that the staff's commitment to residents - carried out with dignity and grace - was evident in the way everyone worked together. This account reinforces the idea that American House Jenison is not only a place to live but a community that can come together with outside teams to support residents' transitions.
Not every voice lands in the same place of control and comfort, however. There is a starkly contrasting account that serves as a cautionary counterpoint. In one review, a reviewer writes in very strong terms that a facility "is where you send your loved ones to die," describing scary conditions and a sense that care had deteriorated rather than improved. The critique alleges that staff shortages led to tasks being neglected - rooms and bathrooms being left for the resident or family to handle, special diet needs being overlooked, and fruit served from cans rather than fresh options. The reviewer also recounts a difficult financial struggle, with a disputed balance that was sent to collections after the resident had already left for a better facility, and they portray the experience as unresponsive and predatory. This account portrays a sharp decline in perceived quality over time and portrays the organization as failing ethically and financially from that family's perspective. It is presented as a strong warning to others considering placing a loved one there.
Within the same set of reviews, another voice affirms a more positive, ongoing relationship with the Jenison Willowood facility, particularly during a family member's decline. This reviewer emphasizes that the staff were genuine, attentive, and consistently supportive as their mother's health deteriorated after a stroke and dementia. The daily interactions and the preparation of the staff for end-of-life care are described as comforting and respectful, and the reviewer would recommend the team without hesitation. The emphasis here is on the staff's authenticity, personal attention, and a sense of home that helps families feel that their loved one was in capable hands during a difficult period.
Beyond individual experiences, a deeply personal narrative from a caregiver perspective highlights the broader benefits of the American House community. The author reflects on being part of the "sandwich generation" and juggling care for a parent with the realities of life, work, and modern demands. They describe American House as organized and consistent in analyzing needs and matching services to those needs, which contributed to a sense of relief and reassurance during a challenging time. The reviewer notes that their father's move into memory care fit well, that the environment was friendly and clean, and that staff chosen for their roles were well-suited to care work. The family member ultimately passed away in March 2023 from natural causes, and the staff's exceptional support during the transition stands out as a meaningful part of that experience.
In sum, the collection of reviews paints a picture of American House Jenison as a community with strong positives: compassionate staff who are responsive and engaged, a range of activities that keep residents connected and active, and a family-friendly ethos that supports caregivers during stressful decisions. The care environment is described as home-like, with a thoughtful layout featuring a memory care building and multiple staff members readily available to assist. Yet the set also includes a sharp caveat - a reminder that experiences can diverge, with at least one family reporting a severe decline in care quality and an unresolved dispute that culminated in collections and legal action. Taken together, the reviews present a nuanced portrait of American House Jenison: a place where many families find genuine relief, safety, and connection for their loved ones, while acknowledging that individual experiences can vary and that ongoing vigilance and communication remain essential.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (14 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ahsl Jenison Sandalwood is an assisted living community located in Jenison, MI. We offer both board and care home services as well as specialized memory care for seniors with dementia. Our community features a range of amenities to ensure our residents' comfort and convenience.
Each resident at Ahsl Jenison Sandalwood can enjoy cable or satellite TV in their fully furnished living space. Our dining room provides nutritious meals tailored to any special dietary restrictions. Housekeeping services are provided to maintain a clean and tidy environment. Residents also have access to a kitchenette for their convenience.
Outdoor space is available for residents to relax and enjoy the fresh air, and Wi-Fi/high-speed internet is provided throughout the community. Move-in coordination is offered to assist residents with a smooth transition into our community, and telephone services are available for easy communication.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure comprehensive care for our residents. Additionally, we offer a mental wellness program and specialized memory care programming for those with cognitive impairment.
Transportation arrangement for medical needs as well as transportation to doctors' appointments are available. Ahsl Jenison Sandalwood is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters.
At Ahsl Jenison Sandalwood, we strive to provide personalized care in a comfortable and supportive environment.
Ahsl Jenison Sandalwood is located at 861 Oak Crest Lane, Jenison, MI 49428 in Ottawa County, Michigan
The array of features at Ahsl Jenison Sandalwood is specifically tailored to support residents with dementia or Alzheimer's disease, recognizing the unique challenges associated with these conditions. Assistance with dressing and bathing ensures that residents can maintain their dignity and personal hygiene, while medication management helps prevent confusion and potential health complications related to misadministration. Meal preparation caters to nutritional needs, which is critical for maintaining overall health, and transportation arrangements ensure access to medical appointments without added stress. Coordination with healthcare providers fosters seamless communication regarding care plans, enhancing the overall well-being of residents. Activities of daily living assistance addresses everyday tasks that may become overwhelming, while 24-hour supervision provides a safety net for those who may wander or require immediate support. The dementia waiver allows for individualized care approaches, while the mental wellness program promotes cognitive stimulation and emotional support. Mild cognitive impairment programming offers targeted interventions, and specialized memory care programming engages residents in meaningful activities tailored to their cognitive abilities, thereby enriching their quality of life.
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