11650 Riley Street., Holland, MI 49424
For more information about senior living options: (844) 490-3973
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The facility is friendly, empathetic, and clean. The staff are incredibly kind and caring. The team is amazing from check-in to patient care, with patience and attentiveness. Dr. Lynch is compassionate, professional, and explains things clearly. The care team is knowledgeable, attentive, and communicates well. Appointments are on time, with friendly and helpful staff. The office environment is welcoming, respectful, and supportive. The staff go the extra mile to make visits positive. Dr. Batts and the CHC team are thorough, knowledgeable, and caring. The overall experience is outstanding and focused on patients.
There was a lack of communication with Dr. Souther Mashni and questions were not answered. Some staff gave snarky responses, which were unacceptable. The reviewer did not feel their care was a priority or taken seriously. Requests to send medical records to their doctor were not fulfilled. The lack of coordination between radiation and chemotherapy was the worst part. There was no response to test results after multiple calls, and the receptionist was rude. Customer service was non-existent beyond the first visit.The collection of impressions from this cancer care center paints a vivid picture of a place many people consider not just a clinic, but a warm, supportive community. Across dozens of reviews, the common thread is that the staff are exceptionally kind, empathetic, and attentive. People repeatedly describe the environment as clean and comforting, with front-desk teams and clinicians who greet patients with genuine care. The tone is consistently positive when it comes to the personal treatment experience, and several reviewers emphasize how the staff's demeanor helps patients endure stressful times with a bit more ease.
Many patients highlight the quality of care they receive from individual clinicians and the broader care team. The physicians and mid-level providers - particularly Dr. Lynch, Dr. Batts, Kris the physician assistant, and nurse practitioner Lauren Joungma - are singled out for accessible explanations, thoughtful listening, and a willingness to address questions fully. Dr. Lynch is frequently praised for bringing clarity and reassurance, explaining lab results in meaningful terms, and taking the time to discuss treatment options without making patients feel rushed. Dr. Batts is noted for his thorough explanations, his ability to connect with patients on a personal level, and even his use of simple visuals or illustrations to convey complex concepts. Kris and Lauren Joungma are celebrated as knowledgeable, compassionate members of the team who contribute to a sense that patients are in skilled, attentive hands.
The experiences of patients who have faced serious disease are especially moving. One reviewer shares a dramatic journey from metastatic, stage IV cancer to a point where a recent scan shows no detectable disease after 18 months of treatment. That story, along with others describing a relative or friend receiving chemotherapy and the overall sense of support, underscores the role of the center as a source of hope as well as medical expertise. A survivor who emphasizes their 5th year post-stage III cancer reflects the deep gratitude many patients express for the care team, noting that the staff's dedication, guidance, and optimism have been instrumental during a frightening and uncertain time.
Despite the overwhelmingly positive sentiment, there are some concerns raised about communication and coordination within the practice. A few reviewers describe gaps in follow-through, such as not receiving responses to questions, delays in returning test results, and requests for medical records that were not completed as expected. There are specific mentions of challenges in coordinating the timing of radiation with chemotherapy, which added stress during an already difficult period. In one instance, a patient felt that questions were not answered promptly and that the communication flow between the office staff and clinicians could be improved, leaving them feeling less like a priority at times. These notes suggest that, while clinical care and personal kindness are strong, the administrative side of care can benefit from tighter follow-up and better information sharing.
On the logistics side, experiences are a mix of highly positive and mixed elements. Many patients report appointments are on time, with minimal waiting and a smooth sense of efficiency, which helps them feel well cared-for during challenging visits. The reception and support staff are frequently described as friendly and welcoming, contributing to a reassuring first impression for first-time guests. Yet a minority of reviews recount encounters with a rude receptionist or a sense that administrative staff sometimes fall short of the consistently high level of care patients receive from the clinicians. These contrasts highlight a broader truth: the care environment is nurturing and expert, but some practical day-to-day interactions can still feel uneven.
Taken together, the feedback depicts a center where kindness, competence, and patient-centered care are the defining strengths. Patients repeatedly express gratitude for a team that goes above and beyond - whether through clear explanations, genuine encouragement, or the quiet, steady presence that makes tough medical journeys more bearable. The doctors - especially Dr. Lynch and Dr. Batts - along with Kris and Lauren Joungma, are lauded for their accessibility and depth of knowledge. The majority of reviewers feel that the center is helping people not just fight cancer, but do so with dignity and compassion. While administrative communication and record-handling issues surface in a few reviews, they do not overshadow the overwhelming impression that this is a place where patients are respected, heard, and valued by a devoted, capable team.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riley Care in Holland, MI is an assisted living community that offers a comfortable and convenient lifestyle for seniors. The community provides a range of amenities to enhance the residents' experience, including a dining room where delicious meals are served, fully furnished accommodations, a beautiful garden for relaxation, and housekeeping services to ensure a clean and tidy environment.
Residents at Riley Care can enjoy the outdoor space and stay connected with others through the provided telephone and Wi-Fi/high-speed internet. The community also offers move-in coordination assistance to make the transition into their new home as smooth as possible.
The care services at Riley Care are designed to support the residents' daily needs. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with healthcare providers to ensure that residents receive proper medical attention when needed. Special dietary restrictions, such as diabetes diet or other specific requirements, are accommodated in meal preparation and service.
Transportation arrangement for medical visits is available for added convenience. Additionally, the community is located near various amenities, with 4 cafes, 7 parks, 13 pharmacies, 41 physicians, 25 restaurants, 2 places of worship nearby. For those interested in entertainment and cultural experiences, there are also 2 theaters nearby.
Riley Care's commitment to providing a comprehensive assisted living experience extends to ensuring access to quality healthcare facilities. With 6 hospitals in close proximity to the community, residents can have peace of mind knowing that medical care is readily accessible when needed.
Overall, Riley Care in Holland, MI offers a welcoming and supportive environment where seniors can thrive and enjoy their retirement years surrounded by amenities and services that cater to their needs.
Riley Care is located at 11650 Riley Street., Holland, MI 49424 in Ottawa County, Michigan
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