Willow Creek - West in Grand Rapids, MI

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Willow Creek - West Willow Creek - West Willow Creek - West

Willow Creek - West in Grand Rapids, MI

Willow Creek - West is an assisted living community in Grand Rapids, MI.

Information last verified:

1011 28Th Street Se, Grand Rapids, MI 49507

For more information about senior living options: (866) 208-4318

4.3 from 29 reviews
5 stars
23
4 stars
1
3 stars
0
2 stars
0
1 stars
5

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2026

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Overall Review of Willow Creek - West

differentiator 6 reviews mention this

Memory care support feels informed

Residents and families describe memory care staff as knowledgeable and patient.

Multiple reviews focus on the memory care unit, with families saying staff understood dementia behaviors and approached residents with patience. One reviewer also describes the community accepting a challenging memory care patient with kindness and compassion. Caregivers are described as learning individual food preferences and responding calmly, and another review credits the staff with extending quality time with a loved one.

common 2 reviews mention this

Care communication includes after-hours help

Families describe staff as responsive and available when questions come up.

A reviewer who works with the team says they are supportive and readily available to answer questions, including after hours and on weekends. Another family member says caregivers are warm and attentive to them when they visit, which reinforces that communication continues beyond daily routines.

common 3 reviews mention this

Dining experience is repeatedly home-like

Residents talk about meals as homemade and easy to observe.

Several reviews mention the food as a standout, including comments about it being homemade and smelling delicious. One reviewer also says they like being able to sit in the dining room and watch meals being cooked. These day-to-day dining experiences align with the community offering meal preparation and service, plus dietary support options for special dietary restrictions and diabetes diet needs.

common 2 reviews mention this

Activities add a sense of togetherness

Residents and visitors notice scheduled activities and shared moments.

One review highlights activities that create a community feel, while another describes residents enjoying time outdoors and coming together. Together, the reviews point to an active, socially oriented daily routine rather than a quiet, isolation-focused environment.

caveat 4 reviews mention this

Some families report medication and care failures

A few reviews report serious lapses in care and respect.

Some negative reviews describe problems that range from dehydration and hospitalization to medication being given improperly. Others say staff did not provide needed care, and one reviewer describes patients being treated rudely and yelled at. These accounts also mention cleanliness concerns and a lack of responsibility for what families viewed as poor treatment.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 20 resident community capacity 20 resident community capacity

Types of Care

  • Assisted Living Assisted Living

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Kent County International (6 miles away) Kent County International (6 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.7 miles)
  • Walgreens (1.5 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.4 miles)
  • Emergency Response Training (2.6 miles)
  • Walgreens (2.7 miles)

Restaurants

  • Taco Bell (0.5 miles)
  • Silver Derby (1 miles)
  • Hall Street Bakery (1.9 miles)
  • Brigg's Dairy Treat (2.2 miles)
  • McDonald's (2.2 miles)
  • Mr Burger (2.3 miles)
  • Taco Bell (2.3 miles)

Cafes

  • Real Food Cafe (0.5 miles)
  • Starbucks (2.1 miles)
  • Starbucks (2.9 miles)
  • Rowster New American Coffee (3 miles)
  • The Intersection (3.6 miles)

Parks

  • Chesebro Park (1 miles)
  • Lemery Park (4.3 miles)

Places of Worship

  • Christ Church-Pca (1.8 miles)
  • Madison Square Christian Reformed Church (1.9 miles)
  • St Mark Lutheran Church (3.3 miles)
  • Temple Emanuel (3.6 miles)
  • Church of the Servant (3.6 miles)

Physicians

  • Spectrum Health (2.2 miles)
  • Rx Optical (2.7 miles)
  • Dr. Philip Hunt (2.8 miles)
  • Keil Lasik Vision Center (3 miles)
  • Adolescent and Family Behavioral Health Services (3.2 miles)
  • Hand & Plastic Surgery Center: Luce Paul A MD (3.4 miles)
  • Metro Health Medical Group (3.4 miles)

Theaters

  • Phoenix Theaters (2.8 miles)
  • Celebration Cinema Stu (3.6 miles)
  • Studio Park (3.6 miles)

Hospitals

  • Spectrum Health Lab (2.9 miles)
  • Blodgett Hospital (3 miles)
  • St Marys Hospital (3.3 miles)
  • Trinity Health Birth Center - Grand Rapids Hospital (3.3 miles)
  • Richard J. Lacks Sr. Cancer Center (3.4 miles)
  • Helen Devos Children Emergency Room (4.2 miles)
  • Lemmen-Holton Cancer Pavilion (4.2 miles)

Transportation

  • Amtrak - Grand Rapids Vernon J. Ehlers Station (3.3 miles)

Frequently Asked Questions

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