1490 East Beltline Avenue SE, Grand Rapids, MI 49506
For more information about senior living options: (844) 490-3973
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The staff and therapists were described as really nice and amazing. Dr. Ver Merris and the OT/PT staff were regarded as excellent. Hope Network was described as a gem with a family-like atmosphere. The facility is beautiful and well maintained. The physical therapists know what they're doing and have clear goals for their clients. There is great aftercare support with advice, guidance, and assistance. A wonderful psychologist helped the patient adjust to their new life. Therapists and staff supported patients in regaining mobility and independence.
The facility is described as the worst place ever, with Beverly the care manager seen as heartless toward patients and staff not caring about their well-being. The rehab is accused of never involving family members and of not caring for anyone. It is claimed that when the patient's insurance ran out, they were told they were cured and there was little to no follow-up care. The staff allegedly changes doctors and billing practices, leading to charges for services that were never received. Care is described as terrible, with claims that staff do not check on patients as promised (sometimes not at all or only briefly). Workers are accused of calling residents names and abandoning patients. A reviewer observed a relative sitting for hours with the door closed and no one checking on him. There is mention of no call button within reach and patients being completely dependent on care. Staff are alleged to talk down to patients and fail to keep promised standards of care. The facility supposedly left a patient at the hospital because a family member's child was born and would not accept the patient back. Overall, the reviewer states they would not recommend the rehab.Hope Network and its Hope Neuro Rehab Center attract a wide range of experiences, from heartfelt gratitude to sharp frustration. In the tapestry of reviews, some families describe a warm, supportive environment where therapists, physicians, and staff genuinely rally around a patient's recovery. Others paint a very different picture, faulting management, consistency, and basic care. Taken together, the stories reveal a facility that can be transformative for some and disappointingly lacking for others, depending on who you ask and when.
On the negative side, several reviewers allege serious gaps in patient care and respect. One account accuses a care manager named Beverly of being "heartless," suggesting that the wellbeing of patients is not the top priority for that staff member. Another caller presents a broader indictment: "Worst rehab? never put a family member there, they don't care for anyone." There are repeated allegations that patients are not checked on as promised - phrases like "15 minute checks" are questioned, with claims that staff do not follow through, leave patients unattended, or fail to respond promptly. The concerns extend to interpersonal treatment as well, with reports that some workers allegedly call residents names or abandon patients, and a firsthand account of sitting with a relative for hours in a room with the door closed and no one coming to check on him. These reviews emphasize a perception that patient dignity and safety are not consistently upheld.
Yet even within these criticisms, there are powerful counter-narratives from the same facility - stories of profound personal growth and compassionate care. One reviewer recalls a traumatic car accident in 1997 that left them with long-lasting memory gaps, a coma, and a long stay at Hope Network; despite the darkness of that period, they describe the therapists and staff as "really nice and amazing," and they cherish a folder filled with pictures of the therapists who helped them. Another speaker highlights the skill and warmth of the care team - praising Dr. Ver Merris and the occupational and physical therapists for their excellence. There is also mention of a "family atmosphere" and a culture where patients feel supported by both therapists and the broader staff network, sometimes to the point of feeling truly cared for as part of a larger community.
Administratively, some reviewers report friction around changes in doctors and billing practices. They recount that doctors are frequently changed, and there are confusing payment transitions that leave patients unsure of what services were actually provided or billed. One account explicitly notes: "billing me for services I never received," underscoring a sense that administrative processes can undermine the therapeutic relationship and erode trust. The inconsistency between insurance coverage, discharge plans, and follow-up care is also a recurring theme, with mentions of abrupt changes once insurance runs out and questions about the continuity of home care and post-discharge support.
Other testimonials spotlight remarkable, near-holistic care that extends beyond traditional therapy. A detailed 2018 narrative describes a four-month inpatient stay during which checks were frequent and attentive, with a strong emphasis on safety, privacy, and patient empowerment. The occupational therapist is credited with making practical improvements - rearranging a patient's bedroom for better function and even finding a more comfortable chair for the patient and visiting family. The same account highlights a certified aquatic recreational therapist helping the patient regain strength, along with ongoing psychological support to help adjust to a "new life." The author's gratitude is palpable, describing the staff as "excellent," the therapists as exceptional, and the overall experience as a vital stepping stone to renewed independence, to the point of saying they would gladly repay the care team "a million dollars" for their work.
A recurring thread across the positive stories is the sense that the center can be a beacon of hope during some of life's toughest hours. Families recount experiences where therapists and clinicians genuinely tailor treatments to individual needs, celebrate small milestones, and maintain open lines of communication with loved ones who visit regularly. In those moments, Hope Network is depicted not merely as a hospital or rehab facility but as a supportive ecosystem that helps patients reclaim independence, sometimes even enabling life-changing progress - moving from wheelchair-bound to independent living, or achieving meaningful improvements in communication and mobility.
Taken as a whole, the collection of reviews reveals a conflicted portrait of Hope Network's rehab services. For some patients and their families, the care received is exemplary - painstaking, collaborative, and deeply person-centered, with a strong staffing presence, a sense of teamwork, and several specialists who go above and beyond to foster recovery and emotional resilience. For others, the experience falls far short of expectations: problems with consistency in staffing, concerns about patient monitoring, allegations of disrespectful treatment, and troubling billing or administrative missteps. The range of experiences suggests variability across individuals and moments in time, rather than a single, uniform standard of care. Still, the most durable impressions are the stories of recovery and gratitude from those who felt truly supported by a capable, compassionate team, even as they acknowledge that care quality can be uneven and that better coordination and oversight would benefit many patients and families.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sojourners Transitional Living is a premier assisted living community located in the vibrant city of Grand Rapids, MI. Our community offers a wide range of amenities and care services to ensure the comfort, safety, and well-being of our residents.
In terms of amenities, our residents can enjoy cable or satellite TV for their entertainment needs. Our dining room provides a pleasant space for residents to enjoy their meals together. Each living space is fully furnished, providing a cozy and welcoming atmosphere. Our garden and outdoor spaces allow residents to enjoy the beauty of nature and engage in outdoor activities. Wi-Fi/high-speed internet is available throughout the community, keeping our residents connected to their loved ones and the world.
We understand the importance of maintaining a clean living space, which is why we offer housekeeping services to ensure that our residents' environment remains tidy and organized. A kitchenette is available for those who prefer some independence in meal preparation. Move-in coordination services are provided to make the transition into our community as smooth as possible. Residents also have access to telephone services for communication purposes.
Our dedicated care staff provides 24-hour supervision and assistance with daily living tasks such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive appropriate medical care when needed. Our staff is trained in medication management, ensuring that medications are taken properly and on time. We offer a mental wellness program to support the emotional well-being of our residents.
Dietary restrictions are accommodated with specialized meal options including diabetes diet plans and special dietary restrictions. Our team handles meal preparation and service so that residents can enjoy delicious and nutritious meals without any worries.
Transportation arrangement for medical purposes is provided along with transportation to doctors' appointments. This ensures that our residents can easily access necessary healthcare services.
In terms of nearby amenities, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals in close proximity to our community. This allows our residents to easily access various services and participate in recreational activities.
Overall, at Sojourners Transitional Living, we strive to provide a comfortable and nurturing environment where our residents can enjoy a fulfilling and enriching lifestyle.
This part of Grand Rapids, Michigan, offers a convenient and diverse range of services for seniors looking for a comfortable living environment. With several reputable physicians and healthcare facilities nearby, residents can easily access medical care as needed. Places of worship are also within close proximity, providing spiritual support and community connections. A variety of cafes and restaurants offer options for dining out or grabbing a coffee with friends. Nearby theaters provide entertainment options, while pharmacies ensure easy access to medications. Hospitals in the area offer advanced medical services for any health needs that may arise. Additionally, parks like Frederik Meijer Gardens & Sculpture Park provide opportunities for outdoor recreation and leisurely walks. Overall, this part of Grand Rapids presents a well-rounded and accessible setting for seniors seeking a vibrant and supportive community to call home.
Sojourners Transitional Living is located at 1490 East Beltline Avenue SE, Grand Rapids, MI 49506 in Kent County, Michigan
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