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3.5 from 93 reviews
5 stars
46
4 stars
13
3 stars
2
2 stars
4
1 stars
28
Overall Review of Pilgrim Manor
common20 reviews mention this
Staff support is a mixed picture
Residents and families frequently describe attentive, caring staff.
Many reviews include examples of staff members taking time to help—either during visits, admissions, or ongoing care. Several residents’ families describe caregivers as attentive and responsive, and a number of reviewers single out specific staff members for kindness and follow-through. A smaller set of comments, however, focuses on missed communication, being unable to reach the right person, or staffing problems that limit how much care staff can provide.
caveat4 reviews mention this
Understaffing affects daily care
Understaffing is a recurring complaint that residents describe impacting care.
Multiple reviews say the community runs short-staffed, which they connect to residents not getting help with set goals and residents being unable to receive care consistently. Some reviewers also describe high aide loads and staffing turnover, along with nurses and aides struggling to keep up. Taken together, the negative feedback centers less on individual workers and more on whether there are enough staff on the floor to deliver the level of care families expect.
caveat5 reviews mention this
Food quality is divisive
Food quality is described both positively and negatively by families.
Some families say meals are cold, tasteless, or inconsistent, including comments about meal timing and trouble getting substitutions. Others report the food is a highlight, describing residents loving the meals and daily satisfaction. A few reviews also mention changes to food service or meal preparation that affected consistency over time, which helps explain why dining experiences don’t line up across reviewers.
caveat2 reviews mention this
Dementia safety and hospice access
Reviews raise concerns about dementia incidents and hospice visitor access.
At least two reviews describe a serious dementia-related incident involving another resident and a subsequent period in hospice care. Both reviews also focus on visiting access timing, describing long waits before immediate family could see the loved one. These accounts are the strongest negative safety and family-experience themes in the review set.
common10 reviews mention this
Cleanliness and remodeling stand out
Many reviewers point to cleanliness and recent upgrades.
Several reviews mention the facility looking clean, and multiple families comment positively on the appearance after remodeling. Reviewers also describe well-kept grounds and a welcoming look during tours or visits. At the same time, a subset of reviews calls out cleanliness problems and pest issues, so cleanliness impressions are not uniform across all experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
123 resident community capacity
1-bedroom apartments
Studio apartments
Types of Care
Assisted Living
Continuing Care Retirement Community (CCRC)
Memory Care
Respite Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Respite or short term stays offered
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Kent County International (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Maupin, Bernard Orthopaedic Associates of Michigan (0.8 miles)
Eye Plastic And Facial Cosmetic Surgery (0.9 miles)
DBC-Dr DenBoer/Dr Fischer (1.3 miles)
Trinity Health OB/GYN East Beltline (1.5 miles)
Patel Dipa S MD (1.6 miles)
Metro Heart & Vascular (1.9 miles)
Decatur Vein Clinic (2 miles)
Pharmacies
Family Fare Supermarkets (1 miles)
Walgreens (1.4 miles)
Walgreens (1.5 miles)
Meijer Pharmacy (1.6 miles)
Family Fare Supermarkets (1.6 miles)
CVS Pharmacy (2 miles)
The Chemist Shoppe (2.1 miles)
Hospitals
Spectrum Health (1.2 miles)
Blodgett Hospital (2.1 miles)
Lemmen-Holton Cancer Pavilion (2.5 miles)
Helen Devos Children Emergency Room (2.5 miles)
Richard J. Lacks Sr. Cancer Center (2.7 miles)
Trinity Health Birth Center - Grand Rapids Hospital (2.8 miles)
St Marys Hospital (2.8 miles)
Places of Worship
Temple Emanuel (1.4 miles)
Ada Bible Church (2.7 miles)
Madison Square Christian Reformed Church (3.8 miles)
Restaurants
Wendy's (1.5 miles)
Applebee's (1.7 miles)
P.F. Chang's China Bistro (2 miles)
Palio - Grand Rapids (2 miles)
Wolfgang's Restaurant (2 miles)
The Green Well (2.1 miles)
Rose's On Reeds Lake (2.1 miles)
Parks
Huff Park (1.5 miles)
Frederik Meijer Gardens & Sculpture Park (1.7 miles)
Belknap Park (2.4 miles)
Riverside Park (2.7 miles)
Provin Trails Park (3.3 miles)
Chesebro Park (4.1 miles)
Cafes
Kitchen 67 (1.6 miles)
Rowster New American Coffee (2.5 miles)
The Intersection (3.2 miles)
Biggby Coffee (3.7 miles)
Starbucks (3.9 miles)
Theaters
Celebration Cinema Grand Rapids North & IMAX (1.8 miles)
Celebration Cinema Stu (3 miles)
Studio Park (3 miles)
Transportation
Amtrak - Grand Rapids Vernon J. Ehlers Station (3.3 miles)
The 24-hour supervision at Pilgrim Manor ensures that residents receive constant oversight, which is crucial for their safety and well-being, especially for those who may wander or become disoriented. The assistance with activities of daily living, including bathing and dressing, not only promotes personal hygiene but also fosters a sense of dignity and independence among residents. By helping with transfers, staff reduce the risk of falls and injuries, allowing residents to move comfortably and confidently throughout the facility. Meal preparation and service cater to nutritional needs while encouraging social interaction during mealtimes, enhancing both physical health and emotional connections. Medication management ensures that individuals receive their prescribed treatments timely, minimizing confusion around medications common in dementia care. Lastly, the mental wellness program offers cognitive engagement designed to stimulate memory recall and provide meaningful activities that enhance quality of life, addressing both mental health needs and overall happiness.
Pilgrim Manor on seniors.fyi includes 8 photos including images showing landscaping, interior, dining, garden, patio, trees, living room, building, and more.
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Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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123 resident community capacity
1-bedroom apartments
Assisted Living
Continuing Care Retirement Community (CCRC)
Memory Care
Respite Care
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Kent County International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Friendly staff, supportive community, and multiple care levels in a well-appointed setting.
22 Remarkable Caregiver Support Groups Available Online and In-Person
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs
