Heartland Homecare and Hospice

Pros

• Heartland Hospice is one of the best in their field.
• The intake process and the care provided by their nurses and aides are outstanding.
• Their communication is excellent and the care they give is amazing.
• They are highly recommended for compassionate and supportive hospice service.
• The staff is very knowledgeable and caring.
• They are a fabulous group of caregivers and coworkers, offering services far superior to other hospice agencies in the area.

Cons

• Everything was wrong - billing, visits, and communication - about ProMedica Hospice.
• ProMedica Hospice never contacted the family, except for a call the night before the loved one passed away.
• There was no contact after the loss for about a month.
• The reviewer urged others not to choose ProMedica Hospice for a loved one.
• The experience with ProMedica Hospice was described as terrible and something to stay away from.
• The nurses were described as terrible and not caring about their patients at all.

Review

Tammy's narrative centers on a deeply personal and challenging period caring for her almost 97-year-old mother-in-law, a journey that has been markedly supported by the Heartland Hospice team. Over the course of 14 months, the hospice staff became more than caregivers; they were a steady presence offering skilled nursing, compassionate aides, spiritual care through a chaplain, and practical help from a social worker. The family consistently notes that the team provided not only hands-on assistance but education as well - guidance that empowered Tammy and her family to understand what was happening and how best to respond to her mother-in-law's changing needs. The overall experience is described as both caring and transformative, underscored by gratitude for the expertise and emotional generosity of the Heartland team.

The appreciation extends beyond the patient to the facility where they are served. The reviewers specifically highlight the Heartland Hospice team at Mission Point of Grandville, acknowledging their care for the residents there. The sentiment is clear: the staff's dedication and the quality of care are not limited to one family's experience but are evident in the everyday well-being of all residents under their watch. This broader sense of care - extending to the living environment and the people who call the facility home - adds depth to the praise, painting a picture of a team that treats both patients and residents with consistent kindness and competence.

Overall, Heartland Hospice is framed as among the best in its field. Reviewers repeatedly point to the combination of excellence in intake and ongoing care, highlighting the nurses and aides as outstanding professionals. The communication from the team is described as excellent, and the emotional support - the "love" they convey - seems to be as memorable as the clinical care. There is a strong sense that Heartland's approach goes beyond medical tasks to include empathy, reassurance, and a steady presence that families remember long after the immediate needs have passed. The enthusiasm for Heartland's services is carried by a belief that compassionate, well-coordinated care makes a real difference at difficult times.

Several comments zero in on the professional caliber and the interpersonal warmth of the Heartland staff. Phrases like "Staff is very knowledgeable and caring" and "Just a fabulous group of caregivers and coworkers" recur, reinforcing the impression of a team that is not only competent but deeply human in their interactions. The sense of superiority to other hospice providers in the area is voiced by more than one reviewer, who describe Heartland's services as far better for patients and their families. The combination of clinical acumen and heartfelt support appears to be a defining feature of their experience, shaping a narrative of trust and reliability.

In stark contrast to these glowing accounts, one set of reviews presents a severe dissatisfaction with a different hospice provider, ProMedica Hospice. The language is emphatic and unequivocal: the positive experiences others have shared about hospice care were "proved grossly wrong" by ProMedica. The reviewer urges others not to choose their services, describing a cascade of failures across billing, visits, and communication. The sense of abandonment is palpable - the reviewer notes that they were never contacted by ProMedica, aside from a brief return call the night before their loved one passed, with the implication that hospice care should be readily available and present during such critical moments. The lack of follow-up after the loss is described as a terrible experience, and the overall sentiment is a strong warning to stay away from ProMedica Hospice.

Another sentiment expressed in relation to ProMedica is the perception of indifference from nursing staff. The words "Terrible nurses that don't care about their patients at all" convey a deep disappointment and a feeling that the quality of care fell far short of what a hospice family might expect. The desire to assign zero stars reflects the intensity of the dissatisfaction and the impact such experiences have during a time that is already emotionally demanding.

Taken together, the collection of reviews presents a striking contrast in hospice experiences. Heartland Hospice is portrayed as a company that delivers compassionate, well-coordinated, and highly professional care, with a strong emphasis on education, communication, and emotional support for families. The testimonials speak to a comprehensive approach that honors both patients and their loved ones, with particular appreciation for the team's presence, warmth, and reliability. By contrast, the negative account of ProMedica Hospice highlights how crucial timely communication, consistent visits, and genuine nurse engagement are to families during end-of-life care - and how the absence of these elements can transform a difficult time into a deeply frustrating and painful experience. The overarching takeaway is clear: hospice care hinges not only on clinical skills but on the human touch that families remember long after the immediate needs have passed.

This particular area of Grand Rapids, Michigan, offers a variety of amenities and services that would be beneficial for seniors looking to live in a convenient and well-equipped location. With several physicians' offices nearby, including OB/GYN and orthopedic specialists, residents can easily access medical care. There are also pharmacies like Meijer Pharmacy and Walgreens within a short distance for medication needs. Additionally, the presence of hospitals such as Spectrum Health and Blodgett Hospital ensures quick access to emergency services if required. The area boasts a selection of restaurants, cafes, parks like Frederik Meijer Gardens & Sculpture Park for leisurely walks, as well as theaters such as Celebration Cinema for entertainment options. Places of worship like Ada Bible Church and transportation facilities like the Amtrak station add to the convenience and accessibility of this neighborhood for seniors looking to settle in Grand Rapids.

Physicians

• Trinity Health OB/GYN East Beltline (0.2 miles)
• Eye Plastic And Facial Cosmetic Surgery (0.7 miles)
• Maupin, Bernard Orthopaedic Associates of Michigan (0.8 miles)
• Patel Dipa S MD (0.8 miles)
• Decatur Vein Clinic (1.1 miles)
• DBC-Dr DenBoer/Dr Fischer (1.3 miles)
• Javery Pain Institute (2.9 miles)

Restaurants

• Applebee's (0.3 miles)
• P.F. Chang's China Bistro (0.9 miles)
• Rose's On Reeds Lake (2.7 miles)
• Wendy's (2.9 miles)
• Forest Hills Fine Arts Center (3.1 miles)
• Wolfgang's Restaurant (3.1 miles)
• Bud & Stanleys Pub & Grub (3.4 miles)

Cafes

• Kitchen 67 (0.5 miles)
• Biggby Coffee (3.6 miles)
• Rowster New American Coffee (3.9 miles)
• Starbucks (4.3 miles)
• The Intersection (4.7 miles)

Parks

• Frederik Meijer Gardens & Sculpture Park (0.6 miles)
• Huff Park (2.3 miles)
• Provin Trails Park (2.8 miles)
• Riverside Park (3.9 miles)
• Belknap Park (3.9 miles)

Pharmacies

• Meijer Pharmacy (0.7 miles)
• Family Fare Supermarkets (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• D&W Fresh Market (2.9 miles)
• Family Fare Supermarkets (2.9 miles)
• The Chemist Shoppe (2.9 miles)

Hospitals

• Spectrum Health (0.9 miles)
• Blodgett Hospital (2.9 miles)
• Lemmen-Holton Cancer Pavilion (4 miles)
• Helen Devos Children Emergency Room (4.1 miles)
• Richard J. Lacks Sr. Cancer Center (4.2 miles)
• Trinity Health Birth Center - Grand Rapids Hospital (4.2 miles)
• St Marys Hospital (4.3 miles)

Theaters

• Celebration Cinema Grand Rapids North & IMAX (0.9 miles)
• Celebration Cinema Stu (4.5 miles)
• Studio Park (4.5 miles)

Places of Worship

• Ada Bible Church (1.2 miles)
• Temple Emanuel (2.6 miles)
• Keystone Community Church (3.4 miles)
• Church of the Servant (4.2 miles)

Transportation

• Amtrak - Grand Rapids Vernon J. Ehlers Station (4.8 miles)