2646 Leonard Street Nw, Grand Rapids, MI 49504
For more information about senior living options: (844) 490-3973
The nursing staff is amazing and there is love in the building. The staff have been very responsive to concerns and consistently return calls and emails. The Covid unit staff were compassionate, kind, and informative, providing peace to the family. The facility has the highest ratio of helpers to residents in the city and is listed among US News' 50 best assisted living facilities. Aides and nurses care for and love the residents; dining room food is great. Sister Gabriella provides spiritual support and is excellent at handling end-of-life care. Families express gratitude for the staff and for care that helps bring loved ones home.
The staff do not care if a resident is in pain or uncomfortable because of the bed. The staff do not care if a resident's family tries to check on them. They lie about the care they provide. Some staff are mean-spirited and not nice. They refused to reposition a resident to face the window and never returned to assist. Pain is ignored. The management is horrible. They evicted a resident after taking his life savings and forced him to move to another facility. The receptionist is very rude. Emails and phone calls from families are ignored for days.St Ann's Assisted Living opens a window onto a spectrum of experiences that families have felt in the same building. For every glowing note about care and kindness, there seems to be a correspondingly sharp critique about neglect, poor communication, or harsh management. What emerges from these accounts is not a single, simple portrait, but a mosaic of hopes, fears, and gut-wrenching moments that families contend with when a loved one needs care, and the staff who answer that call.
Several reviews paint a grim picture: a sense that pain and distress can be ignored, that the needs of ill or elderly residents are not always acknowledged promptly, and that simple things - like moving a patient away from a bed that hurts or ensuring a family can check in - don't always happen. One reviewer described the place as a "horrible" environment where beds and comfort are neglected, care is misrepresented, and even basic courtesy can be lacking, with reports of rude interactions at the reception and a general sense that some staff members do not treat residents with the care they deserve. Another account recounts a grave failure to change a loved one's bed so she could fall asleep, a claim that pain and discomfort were ignored, and a recurring impression that the facility did not value family input or presence. These voices emphasize a perception that some staff are unkind and that a few individuals' actions taint the experience for everyone.
There are also sharp warnings that go beyond daily care to touch on ethics and finances. One reviewer claimed that management kicked a resident out after they had drained his life savings, a charge that, if true, would shake anyone's trust in a facility. A number of comments describe "very poor management," questionable conduct by social workers, and a general sense that integrity and professionalism were not being upheld. A warning - "DO NOT SEND YOUR LOVED ONES HERE" - summarizes a fear for safety and emotional well-being, and some families describe feeling ignored or underserved by admissions decisions and phone or email communications. In a particularly emphatic critique, a reviewer called out religious nonprofit leadership as failing to meet ethical standards, while promising to report concerns to licensing bodies and to advocate for changes to protect other residents.
Yet the stories are not all sorrowful or accusatory. Other families share deeply positive experiences that counterbalance the darker assessments. Several reviews emphasize that the nursing staff can be amazing, with genuine love for residents, attentive care, and a daily presence that enriches the lives of elders. For these families, the building's atmosphere feels caring, with clean, well-maintained facilities, tasty dining options, and staff who treat residents with warmth and respect. The same accounts note a robust ratio of helpers to residents, a feature highlighted by readers who compare it favorably to other options and who credit the staff for creating a sense of safety and belonging.
A number of accounts highlight religious and spiritual support as a meaningful dimension of care. In one especially vivid set of reflections, the end-of-life care experience for a loved one was described as peaceful and prayerful, with the nuns and staff providing spiritual comfort and practical attentiveness that helped families navigate a painful time. Another family singled out Sister Gabriella for her spiritual leadership and compassionate handling of death, portraying a moment of grace and dignity in a difficult process. The presence of chaplaincy, hospice collaboration, and opportunities for quiet, meaningful contact - such as family-friendly visiting practices during Covid - were repeatedly cited as powerful positives.
Interwoven with these views are practical considerations about how care is delivered day to day. Some stories praise the facility's responsiveness - staff who call or email promptly with updates, doors that open to family access when possible, and a culture of watching for red flags and addressing them early. Others note inconsistent performance: when admissions decisions can shift suddenly, or when important calls go unreturned, the impression is formed that communication is inconsistent or unreliable. The contrast between these experiences can be stark: a Covid unit described as exceptionally compassionate, with daily updates and careful attention to a loved one's needs, versus a regular care setting where families felt unheard and unsure about the actual level of daily care.
Taken together, these narratives portray a facility that can feel like two different places depending on the day, the unit, or the staff on duty. Some families find a nurturing environment where staff are devoted, residents are treated with respect, and the facility's non-profit roots - along with religious and spiritual supports - contribute to a sense of purpose and care. Other families encounter troubling gaps in communication, perceived ethical concerns, and experiences that lead them to withdraw trust and search for alternatives. The common thread is the human element: the essential need for attentive care, honest communication, and a consistent, compassionate approach to both comfort and dignity in aging and recovery.
For anyone considering St Ann's, these accounts suggest a careful, thorough approach. Visit multiple times, speak with different staff members and residents, and ask pointed questions about how pain and discomfort are managed, how admissions decisions are made, how emergencies and changes in residents' conditions are communicated, and what steps are taken to address concerns when they arise. The stories remind us that a care facility can be a source of great comfort and community for some families while simultaneously causing distress for others, depending on who is on duty, how well leadership enforces standards, and how consistently empathy translates into everyday practice. In short, the place can be wonderful under the right circumstances and deeply troubling under others, and prospective families would be wise to listen to a broad set of voices before deciding.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ascension Assisted Living in Grand Rapids, MI is a warm and inviting community that offers exceptional care and support for seniors in a board and care home setting. Our goal is to provide a comfortable and safe environment where residents can thrive.
Our community boasts a range of amenities to enhance the quality of life for our residents. We have a spacious dining room where delicious meals are served, catering to special dietary restrictions. Our living spaces are fully furnished, providing residents with a cozy and welcoming atmosphere. We also have a beautiful garden and outdoor space where residents can relax and enjoy the fresh air.
Housekeeping services are provided to ensure that residents' living spaces are always clean and tidy. We offer move-in coordination to make the transition as smooth as possible for new residents. In addition, we provide telephone access and high-speed internet/Wi-Fi so that residents can stay connected with their loved ones.
At Ascension Assisted Living, we prioritize the well-being of our residents. Our dedicated staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that each resident receives appropriate medical attention. Our team also manages medication schedules and offers diabetes diets for those who require it.
Residents have access to transportation services for medical appointments, as well as regular transportation options within the local area. To keep our residents engaged and entertained, we offer scheduled daily activities designed to cater to their interests and preferences.
Our location in Grand Rapids provides convenient access to various amenities nearby. There are three cafes, three parks, ten pharmacies, thirteen physicians' offices, twenty-nine restaurants, one transportation service nearby, two theaters nearby, and five hospitals within close proximity.
At Ascension Assisted Living in Grand Rapids, MI, we strive to create an enriching community where seniors can receive the care they need while enjoying a fulfilling lifestyle surrounded by friendly faces and engaging activities.
Located in the heart of Grand Rapids, Michigan, this area offers convenient access to essential amenities for senior living. With multiple pharmacies, hospitals, and physicians within a few miles radius, residents can easily access healthcare services when needed. A variety of restaurants and cafes provide dining options for seniors looking to enjoy a meal out with friends or family. Additionally, several parks offer opportunities for outdoor recreation and relaxation. Public transportation options such as the nearby Amtrak station provide easy travel access for those without a vehicle. Places of worship are also available for spiritual nourishment and community engagement. Overall, this neighborhood provides a well-rounded environment for seniors seeking a vibrant and accessible place to call home.
Ascension Assisted Living is located at 2646 Leonard Street Nw, Grand Rapids, MI 49504 in Kent County, Michigan
Helen's House
Grand Rapids, MI
Intimate assisted living with 24/7 supervision and coordinated care.
St. Ann's Home
Grand Rapids, MI
Friendly staff and good dining create a welcoming environment, especially with active family involvement.
Marsh Ridge Apartments
Grand Rapids, MI
Extensive nearby amenities and services support an active lifestyle.
Faith House
Grand Rapids, MI
Diabetes-focused care with transportation and 24/7 supervision
Easy Living Adult Foster Care
Grand Rapids, MI
Fully furnished accommodations with meals, 24/7 supervision, activities, and healthcare coordination.
Hope House
Grand Rapids, MI
Small, intimate setting with personalized care.
Villa Maria
Grand Rapids, MI
Active community with on-site/off-site activities, clean facilities, friendly staff, and affordable pricing.
Westminster Meadows
Grand Rapids, MI
Well-maintained, friendly community with engaging activities and supportive staff.
Westminster Meadows costs
Westminster Meadows reviews
Westminster Meadows images
Clark Retirement Community at Franklin
Grand Rapids, MI
Clean, well-maintained facility with friendly staff, engaging activities, and excellent dining; solid memory care option.
Clark Retirement Community at Franklin costs
Clark Retirement Community at Franklin reviews
Clark Retirement Community at Franklin images
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community