St. Ann's Home in Grand Rapids, MI
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2161 Leonard Street NW, Grand Rapids, MI 49504
For more information about senior living options: (844) 490-3973
They are cared for and in good hands. The staff are very friendly and caring, and their fondness for residents is apparent. The nursing staff is amazing, and there is love in the building. It has a high ratio of helpers to residents and is listed among the US News' 50 best assisted living facilities. The dining room food is great and the workers are caring. The facility is beautiful, clean, modern, and professional. The staff are very responsive to concerns and keep families informed.
The facility is described as a horrible place that shows no care for residents in pain or discomfort. Staff are accused of lying about the care they provide to families. Some employees are described as mean-spirited and not nice. Management is labeled horrible, with reports of unethical and unprofessional behavior. Residents have been moved or denied care, and loved ones were refused updates. Short-staffing is blamed for neglect, with baths skipped and meals poorly served. Receptionists and front-desk staff are described as rude, and communication with the facility is poor. Readers are warned not to send their loved ones there.St. Ann's Home in Grand Rapids is best suited for families that prioritize a warm, faith-driven, caregiving culture and can tolerate a facility that is non-glitzy but well-staffed. The strongest cases for this community lie with residents who value personal attention from a high ratio of aides to residents, a transparent, nurturing environment, and spiritual supports that are readily available through the staff and, for many, through the presence of nuns and hospice-friendly practices. For families who want a homier, community-focused atmosphere where staff seem genuinely connected to residents, St. Ann's can deliver a sense of belonging and daily care to a level that feels personal rather than transactional.
Those who should consider alternatives are families seeking ironclad administrative reliability, flawless internal communication, and impeccably safeguarded medical oversight. Several reviews flag concerns about management, communication delays, and inconsistencies in administrative responsiveness. For residents with complex medical regimens, the impression that medication management and ongoing medical coordination can be uneven is a real risk. Families that cannot commit to hands-on involvement or that require a consistently streamlined intake, admission, and updates process may find other facilities with stronger governance and tighter accountability a better fit.
On the positive side, the facility gains traction from a robust caregiving backbone. The staff's warmth and the visible dedication of aides and nurses emerge repeatedly in praise, along with clean, well-maintained spaces and a dining program described as solid. For many residents, the combination of attentive helpers and a community that emphasizes spiritual support creates daily life that feels supportive and reassuring. The non-profit, mission-driven tone - accentuated by dedicated chaplaincy and hospice-friendly attitudes - also contributes a meaningful layer of comfort for families seeking more than purely clinical care.
Yet the main drawbacks do not disappear with a good bedside manner. Management comes up repeatedly as a pain point, with notes of unethical behavior, inconsistent decision-making, and admissions that were overruled at the last minute. There are specific, recurring concerns about phone responsiveness and the ability of admissions and social work staff to coordinate with families in a timely fashion. Short-staffing, especially in the nursing and AL areas, translates into missed care opportunities, safety risks after falls, and bottlenecks in routine tasks like baths or feeding. Reports of medication mismanagement, delayed antibiotic administration after procedures, and even sanitation lapses signal that day-to-day clinical oversight can be variable.
When weighing pros against cons, the strongest offset comes from the direct caregiver connection and the supportive, homelike culture that many residents and families value. The high helper-to-resident ratio provides a reliable layer of daily attentiveness that can mitigate some risk, particularly for residents who require hands-on assistance and easy access to staff. The spiritual and emotional dimensions - care from nurses and aides who express real affection, the presence of religious support, and a community reputation as a care-focused institution - offer stability that can be transformative for families who are able to stay closely involved and monitor care closely. However, this offset is not all-encompassing; governance shortcomings and inconsistent medical oversight can erode the sense of security for those with higher care needs or limited family capacity to supervise.
The practical takeaway is clear. St. Ann's best serves families who want a compassionate, community-oriented setting and who can engage actively with care planning, med reviews, and regular communications. Prospective residents should verify current leadership stability, request a transparent tour of medication practices, and insist on timely updates from admissions and nursing staff. Those who cannot tolerate variable administrative performance or who require a consistently seamless medical coordination should seriously consider alternatives. In its best moments, St. Ann's is a reassuring, people-centered home; in weaker moments, governance gaps and care gaps become hard to overlook.
95 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Hospice AgencyHospice agencies provide compassionate end-of-life care and support for seniors, helping them maintain dignity and quality of life during their final days. They offer specialized medical services, emotional support, and comfort to both the senior and their loved ones. Having access to a hospice agency can greatly improve the overall well-being of seniors as they navigate this difficult transition.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Ann's Home in Grand Rapids, MI, offers a compassionate and supportive environment for individuals seeking a range of care services, including hospice care, memory care, and skilled nursing. This welcoming community is designed to enhance the quality of life for its residents through personalized care and an array of amenities that cater to their needs.
Upon entering St. Ann's Home, residents and their families are greeted by a warm atmosphere enriched with thoughtful amenities such as a beauty salon, fitness room, gaming room, and cozy library. The beautifully landscaped outdoor spaces provide residents with areas to relax or socialize in nature. With private bathrooms and fully furnished accommodations, each resident enjoys comfort and privacy in their living arrangements.
Dining at St. Ann's is an experience in itself; the community features restaurant-style dining with menus designed to meet various dietary restrictions and preferences. Residents benefit from meal preparation services that ensure nutritious and delicious options are available.
The comprehensive care services offered include assistance with daily living activities such as bathing, dressing, and transfers, all supported by a 24-hour call system and supervision. Specialized programs cater to those with mild cognitive impairment or specific memory care needs. Additionally, transportation arrangements for medical appointments are readily available to ensure that residents can access essential healthcare services without hassle.
St. Ann’s Home also emphasizes wellness beyond physical health through mental wellness programs and engaging activities designed to encourage social interaction. Residents can participate in fitness programs, planned day trips, resident-run activities, and scheduled daily events that foster a vibrant community spirit.
Conveniently located near three cafes, four parks, numerous pharmacies and restaurants, as well as places of worship and theaters, St. Ann’s Home allows residents to enjoy local attractions while enjoying the peace of mind provided by onsite support staff.
With its compassionate approach to assisted living combined with comprehensive amenities and dedicated service offerings, St. Ann's Home stands out as a nurturing community where residents can thrive both physically and emotionally.
St. Ann's Home is located at 2161 Leonard Street NW, Grand Rapids, MI 49504 in Kent County, Michigan
St. Ann's Home prioritizes the well-being and dignity of residents with dementia or Alzheimer's disease through a range of tailored services designed to support their unique needs. Assistance with dressing, bathing, and transfers fosters independence while ensuring safety, which can be crucial for maintaining self-esteem in individuals facing cognitive challenges. Medication management is vital for adhering to treatment plans and reducing confusion regarding prescriptions, while meal preparation and service cater to nutritional needs, encouraging healthy eating habits. Activities of daily living assistance promotes engagement and routine that can help reduce anxiety and agitation. The 24-hour supervision ensures a secure environment where residents feel safe at all times. Additionally, specialized memory care programming is tailored specifically to harness strengths associated with mild cognitive impairment and engage the mind through stimulating activities, supported by a mental wellness program that fosters emotional health and social interaction among residents. Together, these features create a holistic approach that not only addresses physical care but also nurtures overall quality of life for those experiencing memory-related challenges.
St. Ann's Home on seniors.fyi includes 11 photos including images showing interior, trees, building, flag, garden, road, landscaping, church, and more.
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Interior
Decor
Building
Architecture
Trees
Landscaping
Garden
Seating Area
Pathway
Brick Wall
Church
