Genesee Valley AFH

Pros

• Majestic Care Assisted-Living's staff are caring and friendly and go out of their way to ensure residents are well cared for.
• Reviewers are impressed with Majestic Care in Flushing and would recommend it to others seeking assisted living.
• They hosted a car show and had a great time with residents and staff.
• Attentive care from the staff and nurses made a family member feel less stressed, and she went home.
• The nurses and entire staff are awesome, with some team members going above and beyond.
• Majestic Care of Flushing is described as a hidden gem - very clean, with a pleasant campus, great therapy, and friendly staff.
• The facility keeps residents clean, fed, and well cared for.
• The facility is doing a terrific job with staff who truly care about the building and residents, and daily improvements are made.
• The new management and clinical leadership are credited with improving staffing, environment, and food.
• The physical therapy team, including Jen, is professional and kind, and helps residents regain mobility.

Cons

• The reviewer claimed Majestic Care ignored patient call lights for over an hour, showed zero bedside manner, and refused to give patients their prescribed discharge medications.
• The reviewer criticized the front desk for directing delivery drivers to residents' rooms and for locking them in the facility, calling it a HIPAA violation and alleging false imprisonment; they thanked HR for correcting the staff member.
• A reviewer described their mother's experience as horrible, including a fall from a wheelchair, staff taking her flowers, and her being malnourished and overmedicated until she couldn't get out of bed; they said there were good people there but few and far between.
• A reviewer called it a terrible place to leave a loved one, noting they were barely fed, served the same meals regardless of diet or modifications, and were severely understaffed with wait times for personal care up to two hours.
• A reviewer stated staff didn't have time for patients, seemed to be in the hall talking or on their phones, leading to long waits for assistance.
• One reviewer expressed that although there was some care, what was labeled as "good" care was actually "awful," implying inadequate overall quality.

Review

Majestic Care of Flushing appears in these reflections as a place that many families rely on with trust, gratitude, and relief, while also revealing a few sharp caveats that prospective residents and their loved ones should keep in mind. Across numerous accounts, the facility is celebrated for its compassionate staff, clean and welcoming surroundings, and a rehabilitation-focused approach that many families feel genuinely helps their loved ones regain mobility and regain a sense of normalcy. The praise comes from multiple angles: families who witnessed attentive, personalized care; residents who benefited from effective therapy; and even professionals who visited the building to observe the operation and found it commendable. The overarching tone is one of appreciation for the care team and the environment they've built.

Several reviews center on specific, heartening moments of care. One couple, Pete and Connie Colley, speak vividly about how the staff treat their sister-in-law with genuine kindness and go the extra mile to ensure she is well looked after. They describe a recent community event - a car show - that brought joy to residents and staff, and they look forward to returning next year. Others thank the staff for listening and calming the stress that often accompanies a loved one's hospitalization or transition back home. A reviewer recounts how a staff member or nurse took the time to speak and listen, which helped make a difficult situation feel less overwhelming, culminating in a family member being "home" again. The therapy program is frequently highlighted as a strong point, with anecdotes about patients who began with limited mobility and, through dedicated therapy, experienced meaningful improvements. Cleanliness, a pleasant campus atmosphere, and a kitchen that delivers good meals are also mentioned as consistent positives that contribute to a sense of well-being for residents.

More than a few reviews emphasize the warmth and dedication of the nursing and support staff. Commenters repeatedly praise nurses, therapy staff, and housekeeping for their professionalism, approachability, and responsiveness. A person who was recovering and recounts receiving attentive care notes that staff were not only professional but genuinely caring, and they credit the facility with being a "hidden gem" because of its clean facilities and the kindness of the team, including a standout therapy provider who helped restore mobility. There are grateful voices from families who feel well-informed and reassured by how communications with the facility were handled, with updates delivered promptly and respectfully. A professional observer who visited and audited other facilities also singled out Majestic Care of Flushing as excellent at multiple levels, reinforcing a perception that the building is well-run and the care is of a high standard.

The improvements that come with leadership changes and a sense of teamwork are also highlighted in these reflections. One testimonial notes a recent transition in management and clinical leadership, coupled with increased staffing - an improvement that many readers interpret as contributing to a noticeable uplift in the environment, the availability of staff, and the overall quality of care. The sense that dedicated staff are invested in both the building and the residents translates into endorsements from families who say they would gladly refer friends or family members, particularly for short-term rehabilitative stays after hospitalizations or surgeries. The facility's ability to deliver warm, attentive care even during busy times - such as periods when staff are juggling heavy caseloads - is a recurring thread that lends credibility to the positive claims.

Not all evaluations align with the glowing portraits, however. A number of reviews issue stern warnings about neglect and unsafe practices. One account describes a mother who was left underfed, malnourished, and medicated to an unsafe level, with flowers and personal items inappropriately handled; the reviewer characterizes the experience as inhumane and plans to pursue legal remedies. Other reviewers report delays in responding to patient call lights, with staff appearing preoccupied or unavailable, and some mention long waits for assistance during personal care. A particularly troubling post alleges a failure to provide pain medication during a long transfer between states, and it contains explicit concerns about the treatment of a patient. There are also complaints about administrative missteps, including an incident described as a HIPAA violation involving delivery drivers that led to discussions about training and proper procedures, along with a note that management and HR addressed the issue. Taken together, these negative experiences highlight that, while many families have found comfort and relief at Majestic Care of Flushing, there are grave concerns around understaffing, timely care, and certain protocols that require ongoing attention.

A common thread among both the praises and cautions is the human element - the relationship between residents, their families, and the care team. Several narratives emphasize that individual staff members - nurses, physical therapists, and aides - have made a tangible difference in daily life, whether through consistent routines, the warmth of a shared snack bought by a compassionate nurse, or the specialized help that brought a loved one back to walking and independence. The feedback from families who view the facility as a place of genuine care often points to concrete examples: responsive communications, supportive therapy moments, clean facilities, and a caring demeanor that helps residents feel known and valued. Conversely, when experiences fail to meet expectations, the repercussions feel equally concrete: distress over inadequate feeding, delays in basic care, and questions about staff workload and the corresponding impact on patient safety and dignity.

Prospective families looking at Majestic Care of Flushing are likely to encounter a spectrum of experiences in these accounts. The facility is described as clean, well-kept, and capable of delivering high-quality therapy and nursing care, with many residents and families expressing strong gratitude for the dedicated staff and meaningful improvements in health and mobility. At the same time, the reviews do not shy away from pointing out critical shortcomings - understaffing, inconsistent call-light response times, and serious concerns about how some patients are treated or managed during transitions. These contrasting voices suggest that any decision to engage with the facility should involve careful, in-person evaluation: visiting, meeting the care team, observing interactions, asking about staffing levels during different shifts, and discussing discharge planning, medication handling, and safety protocols in detail.

In sum, Majestic Care of Flushing emerges from these reflections as a place of substantial care and real progress for many residents, supported by a network of compassionate staff, strong therapy services, and a generally clean, inviting environment. Yet the same body of reviews makes clear that there are significant areas for improvement, particularly around staffing sufficiency, timely responsiveness, and the handling of medications and legal compliance. Families weighing Majestic Care of Flushing will likely find reassurance in the positive, heartfelt testimonials while also needing to probe the facility about staffing plans, patient safety practices, and ongoing quality improvement efforts to ensure their loved ones receive consistently reliable care.

This area of Flushing, Michigan offers a convenient and well-equipped environment for senior living. With several hospitals nearby such as McLaren Health Care Corporation and Select Specialty Hospital, residents have access to quality medical care. Pharmacies like Kroger Pharmacy and Walgreens are also in close proximity for medication needs. In terms of dining options, there are various restaurants including Taco Bell, Wendy's, and Red Lobster within a short distance. Places of worship such as Holy Cross Lutheran Church and St Robert Catholic Church provide spiritual support to residents. For leisure activities, parks like Flushing County Park offer opportunities for outdoor recreation, while Rave Motion Pictures Flint West 14 provides entertainment through movies. Additionally, cafes like Biggby Coffee and Panera Bread offer cozy spots for socializing with friends. Overall, this neighborhood presents a diverse range of amenities that cater to the needs and interests of seniors looking for a comfortable and convenient lifestyle option in Flushing.

Hospitals

• McLaren Health Care Corporation (0.8 miles)
• Children's Hospital of Michigan - Hurley Pediatric Surgery Clinic (3.7 miles)
• Mclaren Partial Day Treatment Facility (4.6 miles)
• Select Specialty Hospital (5.3 miles)
• Ross Medical Education Center-Flint (5.7 miles)
• Da Vita (6.5 miles)

Pharmacies

• Kroger Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Rite Aid (2 miles)
• Villa Linde Pharmacy (3.2 miles)
• Linden Pharmacy (3.8 miles)
• Health Mart Pharmacy (3.8 miles)
• Good Neighbor Pharmacy (4.8 miles)

Restaurants

• Taco Bell (1.3 miles)
• Wendy's (1.4 miles)
• Liberty Family Dining (1.7 miles)
• Bongiornos Pizza (2 miles)
• Big John Steak & Onion (3.1 miles)
• Halo Burger (3.2 miles)
• Red Lobster (3.2 miles)

Physicians

• Flushing Family Care (1.5 miles)
• Neurology Clinic (2.9 miles)
• Mid-Michigan Kidney and Hypertension Specialists, PC (3.4 miles)
• Regional Medical Imaging Villa Linde (3.5 miles)
• Michigan Pediatric (3.5 miles)
• Chart Endoscopy Center (3.7 miles)
• Michigan Retina Vitreous Institute (3.8 miles)

Places of Worship

• Holy Cross Lutheran Church (1.6 miles)
• Trinity Baptist Church (1.7 miles)
• St Robert Catholic Church (1.9 miles)
• House of Prayer Missionary Baptist Church (5.6 miles)
• St John Vianney Church (5.8 miles)
• St Bartholomew's Anglican Church (6.2 miles)

Parks

• Flushing County Park (2.4 miles)
• Flushing Township Nature Park (5.7 miles)

Theaters

• Rave Motion Pictures Flint West 14 (4.9 miles)

Cafes

• Biggby Coffee (5.1 miles)
• Panera Bread (5.7 miles)