4064 Sheraton Drive, Flint, MI 48532
For more information about senior living options: (844) 490-3973
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One reviewer described the interior as super nice and recently redone, with courtyards and hotel-like seating. A reviewer called Charter Senior Living Stepping Stone Falls one of the best assisted living and memory care facilities in Michigan or the Midwest, noting dedication and compassion from management and staff. The community is praised for major improvements and a completely redone campus, with staff actively keeping residents engaged. New ownership is credited with making big positive changes that improve the overall atmosphere. The management team is described as highly organized and communicative, and the staff as consistently courteous, professional, and dedicated to residents' well-being. The environment is described as warm and respectful, with staff engaging residents in a kind, patient, and compassionate manner, and residents appearing happy and well cared for. Since the new ownership, the staff are said to be friendlier and more attentive, with a fresh, inviting atmosphere and wonderful activities. The Executive Director Kim Gaunt is described as outstanding, caring, and professional, leading with integrity.
There are issues with medication management, staffing levels, and food delivery, including medication errors and residents not receiving dinner. Cleanliness issues include carpet stains and odors. Management is incompetent, uncaring, unprofessional, and unwilling or unable to do their jobs. The nurse is never on premises, makes mistakes, does not return calls, does not answer questions, and has anger problems. Maintenance is hard to reach and acts angry when called. There is no quality of staff; workers are often found talking loudly, laughing, and using their phones instead of caring for residents. Rooms are not cleaned as promised. Food is of the poorest quality, overcooked, dry, and tasteless. Complaints are not dealt with and concerns are ignored. There have been multiple abuse allegations and sanctions against the facility.In the collection of experiences shared by families and residents, Charter Senior Living at Stepping Stone Falls in Flint emerges as a place with a deeply divided reputation. A number of early and ongoing complaints center on core aspects of senior care: medication management, adequate staffing, timely meals, and overall cleanliness. Several reviewers described specific incidents of medication errors, a shortage of staff to meet residents' needs, and a resident repeatedly not receiving dinner. Investigations and third-party listings noted cleanliness issues as well, including carpet stains and odors. In some accounts, the sense that problems were not being addressed grew into a broader narrative of frustration with management, a nurse who was not regularly on site, and a maintenance team that was difficult to reach or appeared irritated when contacted. These criticisms collectively painted a picture of a facility struggling to maintain consistent care and timely communication, with residents and families feeling their concerns were not adequately heard.
Against this backdrop of concerns, however, there are equally passionate and persuasive testimonials that describe a remarkable transformation. A number of reviewers assert that the facility has undergone major renovations and improvements, including visually inviting interiors and even sidewalks and courtyards that look "like a nice hotel." Some describe Charter Stepping Stone Falls as one of the best assisted living and memory care communities in Michigan or the Midwest, praising a mission statement that resonates with care and compassion. The sentiment here is that the place now embodies warmth, activity, and a culture of being valued rather than simply cared for. The emphasis in these reviews is not merely on physical updates but on a renewed spirit of engagement: more activities, more opportunities for social interaction, and a perception that residents are genuinely cherished.
Several reviewers highlight changes in leadership and organizational approach as central to the improved atmosphere. Statements praising a highly organized and communicative management team, courteous and dedicated staff, and a resident-centered environment recur throughout the positive feedback. In these accounts, the new ownership is credited with making staff feel supported, enabling a more attentive and compassionate approach to daily care. The environment is described as warm and respectful, with residents appearing happy and well cared for, and with staff consistently engaging with residents in patient, kind, and compassionate ways. Testimonials repeatedly mention that the new management and on-site leadership, including an executive director cited by name in some notes, have fostered a sense of community where residents are celebrated and cared for beyond basic needs.
Even within the chorus of praise, there are reminders that not all voices align. Some reviews remain strongly negative, calling the facility a "horrible place" and recounting alarming concerns about staff training, accountability, and ongoing care quality. Allegations range from serious abuse to sanctions or investigations through state licensing channels, with one reviewer recounting bedbug incidents, shifting ownership, and a sense that "the care is the same" despite name changes. Other critics describe a lack of responsiveness, including reports that front desk staff were unavailable, calls were not returned, and after-hours communication could be dishearteningly informal or unanswered. One account mentions a troubling experience with an administrator's demeanor and a sense that the facility had not fully corrected longstanding issues even after changes in ownership. Taken together, these comments underscore a persistent tension between a perception of improvement and fears from past or ongoing problems.
In a few entries, the experience is framed through comparisons or references to other facilities, notably The Landings, where families offer their own positive experiences. Descriptions from this other community emphasize dedicated activity directors, varied schedules that keep residents engaged, and staff that address concerns with care and attention. These references serve to illustrate a broader context: that even within the same market, families perceive substantial differences in how care is delivered, how leadership engages with residents, and how issues are resolved. The appreciation expressed for specific staff members - names that appear consistently in positive notes - conveys the sense that dedicated individuals can make a meaningful difference, even in a setting that has faced criticism.
For families evaluating Charter Senior Living at Stepping Stone Falls, the overall picture is clearly nuanced. There are persistent concerns about traditional measures of quality - medication safety, staffing levels, meal delivery, cleanliness, and responsive communication - that some reviews tie to older practice or missteps. Yet there are equally strong accounts of renewal, leadership-driven reform, and a resident-focused culture that many find compelling. The recurring themes suggest a facility in transition: some residents and families report real, observable improvements and a culture that feels more attentive and engaged, while others remain wary due to past incidents, sanctions, or ongoing operational gaps. Given this mix, prospective residents and their families are wise to conduct thorough due diligence.
If you are considering this community for a loved one, using a current lens is essential. Look beyond the most recent praise or the most severe complaints and request up-to-date information on staffing ratios, medication administration practices, the status of any state licensing or corrective actions, and the current leadership team. Ask questions about meal quality and delivery, daily activity offerings, room cleanliness, and how after-hours concerns are handled. Speak with a front-line caregiver, a nurse on site, and residents who can share a day-in-the-life perspective. This approach can help paint a clearer picture of whether the care environment has stabilized under current management and whether the level of warm, attentive care described by many reviewers has become a consistent, reliable reality.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bishop (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.A & M in Flint, MI is a premier assisted living community that offers a wide range of amenities and care services to provide a comfortable and convenient living experience for our residents.
Our community features a spacious dining room where residents can enjoy delicious meals prepared by our talented culinary team. The entire facility is fully furnished, ensuring that residents have everything they need for a cozy and welcoming home. We also have a beautiful garden where residents can relax and enjoy the outdoors.
To ensure the cleanliness and maintenance of our community, we provide housekeeping services to keep common areas and resident rooms tidy. Additionally, our move-in coordination team is available to assist new residents in settling into their new home seamlessly.
We understand the importance of staying connected, which is why we offer telephone and Wi-Fi/high-speed internet access throughout the community. This allows residents to easily communicate with loved ones and stay up-to-date with current events or personal interests.
In terms of care services, our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident receives the necessary medical attention. Our team is well-versed in diabetes management and can cater to special dietary restrictions.
Transportation arrangements are available for medical visits, ensuring that residents can easily access necessary healthcare services when needed. We also provide transportation to doctors' appointments for added convenience.
Residents can engage in a variety of scheduled daily activities designed to stimulate both physical and mental wellness. With 4 cafes, 1 park, 17 pharmacies, 42 physicians, 25 restaurants, 1 transportation option nearby, 2 places of worship nearby, 1 theater nearby, and 7 hospitals nearby, there are plenty of opportunities for outings and socialization within close proximity to our community.
At A & M in Flint, MI we strive to create an environment where residents feel supported while maintaining their independence. With top-notch amenities and comprehensive care services, our assisted living community is the perfect place to call home.
A & M is located at 4064 Sheraton Drive, Flint, MI 48532 in Genesee County, Michigan
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