2775 East Lansing Drive, East Lansing, MI 48823
For more information about senior living options: (844) 490-3973
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The PT, OT, and speech therapy services were exceptional. The therapists were amazing and very understanding. The reviewer would recommend Hope Network for outpatient PT, OT, and speech therapy. Hope Network was described as an amazing place with amazing people. The staff were passionate, caring, knowledgeable, and understanding. The staff felt like a second family to the patient. Hope Network gave hope to the hopeless.
The staff were unfamiliar with the GJ tube and lacked the medical expertise to care for a sick patient. There were numerous delays, including medical supplies delayed by two months. The bed was not suitable for the patient's height. The bathroom commode chair was broken. The splint for the hand was ineffective, and the brace for the foot never arrived. The facility appeared to prioritize securing payment over delivering equipment and medical supplies. Appointments were promised but never scheduled, and referrals were not completed. The family had to purchase briefs and wipes themselves. Although a nurse was claimed to be on-site, the LPN was the more present staff, which was odd. There was a persistent lack of communication, with higher-ups focused on guardianship and power of attorney rather than patient care. The afternoon shift worker admitted to having bad days and being unable to help the patient. Case management was a complete delay and seemed incompetent.Arriving at Hope Network on August 28th marked a turning point in a long - and sometimes frustrating - journey through rehabilitation and care. What began with a glimmer of hope quickly exposed a gap between intention and execution. The staff were kind and well-meaning, but in daily reality they often lacked the medical expertise needed for a patient with complex needs. The team didn't seem accustomed to specialized equipment like the GJ tube, and families found themselves stepping in to bridge critical knowledge gaps. This combination - polite, earnest care paired with clinical shortfalls - set the tone for a facility that could be wonderfully supportive in some areas, yet acutely challenging in others.
The logistical and clinical missteps soon piled up. Medical supplies, crucial for a patient with a recent traumatic injury and ongoing rehabilitation, were delayed by as much as two months. The bed provided was not appropriate for the patient's height, and even basic assistive devices such as a commode chair were broken or unsuitable. Splints for the hand and braces for the foot repeatedly failed to arrive, despite repeated requests. A prevailing impression was that the organization prioritized securing payment before delivering necessary equipment and supplies, which felt inappropriate and counterproductive to patient care. Appointments were promised but never scheduled, referrals languished, and basic consumables - briefs and wipes - had to be purchased by the family. In short, the care plan was repeatedly interrupted by administrative bottlenecks and supply chain issues that left a vulnerable patient without essential tools.
Amid the frustrations, there were unmistakable bright spots. The rehabilitation therapies - physical therapy, occupational therapy, and speech therapy - were consistently described as exceptional. Therapists were portrayed as skilled, attentive, and deeply invested in the patient's progress. Their work stood out as a clearly effective pillar of the experience and a source of real hope. Yet even within this strong therapy framework, the experience of medical staffing felt uneven. The facility repeatedly claimed to have a nurse on-site, but the traveler in me observed only a couple of visits from a nurse, with a highly capable LPN often stepping in more regularly. This imbalance underscored a broader communication gap: important medical concerns and scheduling details frequently failed to land where they should, contributing to a sense that administrative processes overshadowed direct patient care.
The leadership culture at Hope Network also drew critique. Several reviews pointed to a perceived emphasis on guardianship and power of attorney rather than on day-to-day patient needs. Such governance priorities appeared to slow or complicate straightforward tasks like scheduling appointments and completing referrals. The afternoon shift worker's candid admission of having "bad days" and being unable to handle certain tasks added another layer of concern, raising questions about staffing consistency and the emotional toll on caregivers who must be able to move and assist patients with mobility. Taken together, these observations suggested that while the care team could be compassionate and capable in therapy and daily support, systemic issues in leadership, staffing, and workload management could undermine the patient experience.
There was also a reflective, almost celebratory thread woven through the patient testimonies: the inpatient rehab experience could be, and sometimes was, profoundly transformative. Several accounts described Hope Network as more than a treatment facility - almost a second family where patients relearned walking, communication, dressing, and memory. The environment was described as motivating and communal, with patients encouraging one another and drawing strength from watching fellow accident victims make progress. The sense of hope, discipline, and resilience fostered by the staff and the setting helped many patients push beyond what they thought possible after life-changing injuries. In these moments, the team's dedication to patient-centered recovery shone through, and the impact was lasting enough that many remained grateful for years afterward.
Across multiple testimonials, specific staff members were singled out for praise. Drs Waalkes and Gebara, along with a nurse or two like Rose, and other team members such as Rachel, Chrissy, Joel, Beverly, and the broader medical and therapy staff, were repeatedly described as beacons of support. These individuals were credited with crafting clear, actionable rehabilitation plans, maintaining a steady course toward regained independence, and providing the kind of encouragement that helped patients persevere through painful or discouraging days. One recurring sentiment was gratitude for the human connection - people who treated patients with dignity, knowledge, and genuine care, which could help restore not just physical function but also a sense of self-worth and hope.
The narratives about Hope Network are not monolithic. There are voices that remember and recommend the facility for rehabilitation with real enthusiasm, while others emphasize serious caveats about residential care. In particular, the inpatient and transitional care eras are viewed with a mix of warmth and warning: the same place that inspired awe for its role in recovery could also feel untenable when administrative inefficiencies, inconsistent medical coverage, and staffing gaps collided with the patient's daily needs. There is a clear sense that, under the right conditions, Hope Network can deliver exceptional outcomes - especially in the domain of intensive rehab and therapy - but that those benefits are sometimes compromised by a fragile operational backbone.
Behind the praise and the critique lies a straightforward call for improvement. The reviews converge on several actionable themes: better training for all staff in medical procedures and equipment use; a more reliable and efficient supply chain to prevent delays in essential devices and consumables; stronger, more transparent communication channels among staff, patients, and families; a larger and more consistently available medical staff presence (including on-site nurses); a shift away from administratively heavy processes that hinder timely care and referrals; and a staffing culture that aligns with patient-centered values rather than purely bureaucratic imperatives. When these elements align, the experience shifts from being a source of frustration to a consistently life-affirming pathway toward recovery.
In the final reckoning, Hope Network emerges as a place of profound potential tempered by real-world challenges. The rehab services themselves - especially PT, OT, and speech therapy - are repeatedly shown to be outstanding, capable of delivering meaningful progress and even transformation. The inpatient environment, when all systems function smoothly, offers a supportive, motivating, and almost familial atmosphere that can empower patients to reclaim independence and hope. However, the residential and case-management components require fundamental overhaul to ensure that administrative processes, equipment delivery, staffing stability, and medical oversight consistently meet the level of care that therapy alone demonstrates. The overarching message is clear: nourish the people who deliver care, streamline the systems that support it, and Hope Network can fulfill its promise as a beacon of recovery for those who come through its doors. To everyone who genuinely cared and contributed to their loved one's journey, the gratitude expressed in these narratives is heartfelt and enduring.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Capital City (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hope Network E Lansing Dr in East Lansing, MI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our community features a spacious dining room where residents can enjoy delicious meals prepared by our professional staff. Each living space is fully furnished, providing a cozy and welcoming atmosphere. Our beautiful garden and outdoor spaces offer opportunities for relaxation and socialization.
We provide housekeeping services to maintain cleanliness and tidiness in each resident's living area. Our move-in coordination service ensures a smooth transition for new residents.
To keep our residents connected, we offer telephone and Wi-Fi/high-speed internet access throughout the community. This allows them to stay in touch with loved ones or engage in online activities.
Our dedicated caregivers are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical care.
For individuals with specific dietary needs, we offer diabetes diet options and accommodate special dietary restrictions. Our meal preparation and service ensure that residents receive nutritious meals tailored to their preferences.
Medication management is an essential part of our care services. We assist residents in managing their medications effectively to promote their overall health and well-being.
Transportation arrangement for medical purposes is available, ensuring that residents have access to necessary healthcare appointments. Additionally, transportation for doctor's appointments is provided for added convenience.
Residents at Hope Network E Lansing Dr can enjoy scheduled daily activities designed to enhance their social engagement and overall enjoyment of life. With 10 cafes, 3 parks, 11 pharmacies, 39 physicians, 32 restaurants, 1 transportation nearby, 3 places of worship nearby, and 1 theater nearby, there are plenty of opportunities for recreation and exploration outside the community as well.
At Hope Network E Lansing Dr in East Lansing, MI, we strive to create a warm and supportive environment where residents can live comfortably while receiving the care and assistance they need.
Hope Network E Lansing Dr is located at 2775 East Lansing Drive, East Lansing, MI 48823 in Ingham County, Michigan
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