2701 East Lansing Drive, East Lansing, MI 48823
For more information about senior living options: (844) 490-3973
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The PT, OT, and speech therapy services were exceptional, with therapists who were amazing and very understanding. The staff were passionate, caring, knowledgeable, and understanding, making patients feel like family and motivating them to persevere. The inpatient rehabilitation team was amazing, offering care and support that helped patients recover and feel like a second family. Dr. Waalkes, Dr. Gebara, Rose, and other team members were very helpful, caring, and invested in the patient's recovery. The Hope Network staff were beacons of light - patient, kind, and excellent in their respective disciplines - helping patients set and achieve rehabilitation goals. The experience was wonderful, with staff who were extremely knowledgeable, kind, understanding, and respectful, and who clearly cared about progress. Hope Network is highly recommended for outpatient PT, OT, and speech therapy due to the quality of care provided. Seeing other accident victims progress and stand again provided encouragement and motivation to continue.
The staff were unfamiliar with the GJ tube and had to be instructed on its use. The staff lacked the medical expertise needed to care for a sick patient. There were numerous delays: medical supplies were delayed by two months, the bed was not suitable for his height, and the bathroom commode chair was broken. The hand splint was ineffective, and a new one never arrived; the same issue occurred with the foot brace. They appeared to prioritize securing payment over delivering equipment and medical supplies. Appointments were promised but never scheduled, and referrals were not completed. The family had to purchase briefs and wipes themselves. Although a nurse was claimed to be on-site, they were rarely seen; the LPN was more present, which was odd. Higher-ups seemed to focus more on guardianship and power of attorney than on patient care. The afternoon shift worker admitted to having bad days and being unable to help the patient move or be changed. Case management was a major source of delays and incompetence. In 2014, Hope Rehab Network laid off a good friend rudely and unprofessionally.Arriving at Hope Network on August 28 was a decision shaped by hope and necessity, but the experience unfolded with a mix of bright spots and serious challenges. Right from the start, the staff seemed unfamiliar with the GJ tube, and we found ourselves teaching them how to manage a core aspect of care that should have been routine. They were kind and well-meaning, yet their medical expertise didn't appear to match the level required to care for a seriously ill patient. This gap created a sense that the patient was carrying a disproportionate burden of instruction and management in a system that should have been seamlessly supporting both him and his family.
There were numerous concrete delays that compounded the situation. Medical supplies were delayed by about two months, and essential equipment - like the bed that didn't fit his height and a bathroom commode chair that was broken - was not available when needed. Even basic items such as a splint for his hand and a brace for his foot were ineffective or never arrived after being requested. A striking and particularly frustrating pattern emerged: the facility appeared to be pressing for payment before delivering equipment and supplies, which felt counterproductive and unfair when a patient's needs were urgent. Appointments were promised but never scheduled, and referrals remained incomplete, leaving us to source essentials like briefs and wipes ourselves.
On the other hand, there were strong positives, especially in the realm of rehabilitation therapies. The physical therapy, occupational therapy, and speech therapy teams were exceptional - devoted, skilled, and remarkably understanding. The therapists stood out as a bright beacon in a challenging environment, and their expertise made a meaningful difference in his progress. However, the experience was tempered by a puzzling disparity: while there was talk of on-site nursing, in reality only a couple of nurses were consistently present, with an LPN who was outstanding and present more often than one might expect. The overall lack of communication from leadership - particularly a sense that guardianship and power of attorney were prioritized over direct patient care - was alarming and undermined trust. Some staff on the afternoon shift admitted they were overwhelmed or having bad days, which felt unacceptable when patient safety and mobility were at stake. The cumulative impression was that administrative formalities often overshadowed the actual care a patient needed.
From this experience, there were clear themes about what Hope Network could improve. A set of targeted changes emerged as essential: first, enhanced training across the board to ensure staff are competent with medical procedures and devices like the GJ tube; second, a streamlined supply chain so necessary equipment and supplies arrive on time; third, a culture of effective communication that keeps patients and families in the loop with regular updates and clear feedback channels; fourth, a dedicated cadre of qualified medical professionals - especially nurses - to provide consistent care; fifth, patient-centered policies that minimize delays caused by guardianship or POA processes and ensure appointments and referrals are completed promptly; sixth, a supportive environment with staff who are genuinely passionate about patient care and receive ongoing training and encouragement; and seventh, more efficient and capable case management to handle all aspects of care without dragging out delays. These recommendations reflected a desire to place patient care above administrative hurdles and to rebuild trust with families.
Despite the rough edges described above, the feedback from many other patients and families painted a different, more uplifting picture of Hope Network. A number of accounts spoke of a facility that felt like a second family during a difficult journey. One patient described inpatient rehabilitation lasting six months after a traumatic accident, during which they relearned walking, communication, dressing, and memory. The environment was described as nurturing and motivating, with staff who were passionate, caring, knowledgeable, and deeply committed to helping patients recover. Seeing fellow accident victims progress offered powerful motivation, and the overall mood was one of hope and restoration rather than despair. The therapies and the collaborative effort among staff and patients were repeatedly praised as the driving force behind meaningful recovery.
Other testimonials highlighted specific staff members who made an enduring impact. Patients who worked with physicians such as Dr. Waalkes and Dr. Gebara, as well as therapists like Rose, spoke of genuine care and investment in their recovery. The sense of being supported by people who "really cared" and were "invested" in their well-being came through strongly, with several accounts calling Hope Network "beacons of light" during their most challenging times. Names like Rachel, Chrissy, Joel, Beverly, and Dr. Gebara were remembered for creating thoughtful, actionable plans that helped patients move forward. The sentiment extended beyond a single moment - one reviewer noted still thinking about the staff two years after discharge, underscoring the lasting impression of the care they received. The praise extended to the entire staff, with many reviewers affirming that the facility offered professional, helpful, and respectful care that helped patients feel seen and valued.
There are also more cautionary notes from earlier years that temper the overall impression. A patient recounted a positive experience in February 2009 with inpatient transitional care, while a separate reflection from 2014 recounted the layoff of a trusted friend - described as rude and unprofessional - and the frustration of unreturned calls in the wake of that personnel action. These memories serve as a reminder that the facility's history includes both dependable, compassionate care and periods of organizational turbulence that affected staff credibility and family relationships. Taken together with the more recent experiences, they illustrate a landscape where high-quality clinical care often sits alongside administrative and operational challenges.
Overall, the reviews depict Hope Network as a place with tremendous potential and a proven capacity for transforming lives through dedicated rehabilitation and compassionate, skilled clinicians. Yet real and persistent gaps in medical readiness, equipment management, and administrative responsiveness keep the experience from being uniformly excellent. The recurring call is for a comprehensive overhaul that would elevate medical competency, streamline logistics, and center patient and family communication at every level. When those changes align with the already strong, caring therapy teams and the personal commitment of many staff members, Hope Network can fulfill its promise: a network where hope is grounded in reliable care, timely support, and a steadfast focus on the needs of the patient and their loved ones. In the presence of such care, many families carry forward a lasting sense of gratitude for the moments of genuine help, healing, and humanity they found within its walls.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Capital City (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hope Network Oakwood Residential Services in East Lansing, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents can enjoy delicious meals in the dining room, which caters to special dietary restrictions. The apartments are fully furnished, allowing residents to move in seamlessly without the hassle of buying furniture. The community also boasts a beautiful garden and outdoor space for residents to relax and enjoy nature.
Housekeeping services are provided to maintain cleanliness and orderliness within each apartment. Additionally, move-in coordination is offered to make the transition process as smooth as possible for new residents.
For connectivity, telephone and Wi-Fi/high-speed internet services are available throughout the community, keeping residents connected with their loved ones and enabling them to stay up-to-date with news and entertainment.
The compassionate staff at Hope Network Oakwood Residential Services are trained to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. They also facilitate coordination with health care providers for any healthcare needs or concerns.
The community supports individuals with diabetes by offering diabetes diet plans tailored to their specific requirements. Expert chefs prepare delicious meals that meet special dietary restrictions for all residents.
Transportation arrangements are made for medical appointments ensuring that residents have access to necessary healthcare services conveniently. Transportation is also available for scheduled activities outside the community.
Hope Network Oakwood Residential Services is surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters. This allows residents easy access to various social activities and amenities within their local area.
With its array of amenities and comprehensive care services provided by a dedicated staff team, Hope Network Oakwood Residential Services offers a comfortable and supportive environment where seniors can thrive while receiving the assistance they need.
Hope Network Oakwood Residential Services is located at 2701 East Lansing Drive, East Lansing, MI 48823 in Ingham County, Michigan
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