6492 Scenic Pines Ct., Clarkston, MI 48346
For more information about senior living options: (866) 208-4318
Overall Review of Nolen Adult Foster Care
Pros
They finally had someone in there who really cared about the guys in the house.- There is appreciation for the care shown to the residents.
- There is a hopeful appeal to hire John back.
Cons
The customer service is notorious, with callers allegedly being hung up on when seeking information.- Freedom Adult Foster Care is described as the worst in the state.
- They allegedly fired the best manager they ever had.
- There are allegations that medications were given incorrectly in the past.
- They allegedly lost a resident and found him lying on the ground outside, with staff having no clue.
- They allegedly allowed staff to steal money from him.
Review
Nolen Adult Foster Care in Clarkston is best suited for families seeking a very small, home‑like setting and who are prepared to actively supervise care. The model can appeal to those who value intimate caregiver relationships and a neighborhood feel, rather than formal, high‑touch systems. In practice, this means the facility may work when family members are willing to stay closely involved, ask tough questions, and fill gaps in administration and communication rather than rely on consistent, responsive custodial support.
Those who should seriously consider alternatives are families unable to tolerate inconsistent information flow or delays in getting answers. If dependable communication, transparent policies, and rapid access to staff are non‑negotiables, this option should be set aside. The broader local foster‑care landscape also contains cautionary signals, an example from a nearby provider highlights what can go wrong when management turnover, medication handling, and safety oversight aren’t solid, underscoring the importance of thorough, independent verification when evaluating any small home setting.
How the available signals balance pros and cons is telling. The few potential advantages of a tiny, homelike environment, personalized attention and closer daily interactions, are overshadowed by a dominant concern: the difficulty in getting timely, clear information. The explicit pattern in the feedback points to poor customer service and a recurring disconnect between what families are told and what is delivered. Without a reliable channel for updates and a predictable process for care requests, the warmth of a smaller home cannot compensate for the risk of communication breakdowns and unfulfilled expectations.
Families evaluating Nolen should verify several critical elements during due diligence. Ask for concrete policies on medication administration, order verification, and documentation. Probe how families are informed about daily care and any incidents, and what the escalation path looks like when questions arise. Demand to meet the primary caregiver and the supervising staff person, and request recent communication samples to judge tone and thoroughness. Confirm licensing status, staffing levels, turnover rates, and background checks. A candid visit, assessing cleanliness, safety, and the caregivers’ demeanor, will reveal more than a brochure ever could.
Alternatives worth considering include larger, better‑staffed assisted living communities that maintain disciplined management teams and documented protocols, often with more consistent communication. Other adult foster care homes with stronger safety records and steadier staff may preserve the home atmosphere while delivering greater reliability. In weighing options, balance the desire for a small, intimate setting against long‑term needs for memory support, mobility management, emergency responsiveness, and ongoing family updates. The right choice should offer both a humane living environment and governance that reduces uncertainty for families.
Bottom line: the current signals point to material risk around information access and accountability. Unless a robust plan is in place, clear communication protocols, guaranteed timely updates, and proven medication management practices, families should favor alternatives with stronger governance and demonstrable safety records. For those determined to pursue a tiny, home‑style environment, Nolen could be considered only after an exhaustive on‑site evaluation and a concrete, documented plan to close the information gap. In practical terms, this is a decision driven by risk tolerance: for most families, stronger, more transparent options will deliver greater peace of mind and safer, more predictable care.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bishop (24 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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