1014 East Grand River Avenue, Brighton, MI 48116
For more information about senior living options: (844) 490-3973
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Ken and Joey were wonderful, patient and kind to the patient. The facility is beautiful, and residents are pleased to be there. The entire staff from every department was great and listened to the family. The staff are very attentive. The caring staff provide excellent communication from admissions to doctors and nurses. The PT team is very good. The facility is clean. The social/activities team is exceptional - fun, engaging and inclusive of all. Caretel Inns did a wonderful job caring for my wife; issues were fixed in a timely manner; the staff were highly professional and customer-focused. The facility is warm and friendly, and residents are happy and doing well. Skyler was welcoming and professional in giving a tour; she was polite, informative, and gave plenty of time to ask questions. The rooms are spacious and clean, with private bathrooms, and the decor is fantastic.
There were clearly not enough employees to adequately staff the facility. Call lights stayed on for 30 minutes or longer, leaving residents waiting. The resident sat in feces for hours on multiple occasions. A CNA declined to assist with basic needs, stating the patient would have to wait for all meal trays to be delivered. CNAs did not consistently change gloves after care. Management and the State of Michigan had to be involved due to ongoing concerns. Care conferences were described as a joke and did not lead to real changes. A RN left the patient vomiting and did not return for over an hour. The food was often cold and meals arrived slowly. There were medication errors, including giving the wrong medications and at incorrect times.The collection of reviews paints a picture of Caretel Inns that is deeply mixed, with a spectrum of experiences spanning frustration and alarm to warmth and gratitude. Several families describe significant concerns about staffing levels and response times, which they say directly affected basic comfort and safety. One person recalls the call lights staying on for more than 30 minutes, or even longer, a situation that left their loved one waiting in distress. Another family member depicts a troubling pattern where my mom "sat in her own waste ? on many occasions," including a particularly grim instance lasting four hours. In these accounts, the perception is not only occasional lapses but a systemic strain: a CNA entering the room to turn off a call light and being told the patient "would have to wait for all the meal trays to be delivered," underscoring what feels like competing priorities and insufficient staffing to handle routine care promptly.
Concerns around basic care extend to issues with hygiene and up-to-date practices. Several reviewers describe a disappointing failure to change gloves between tasks, or a lack of gloves being changed at all, followed by admissions that the practice "I should have changed my gloves" would have been the proper response. There are also reports of patients needing skin care attention that did not occur in a timely manner, including a CNA who allegedly did not properly prepare for diaper changes. In the midst of these concerns, some patients and families had to escalate the situation to management and even state regulators to ensure attention to safety and quality of care. The quality of care is sometimes linked to communication gaps: a nurse promised to alert the physician about a raw, irritated bottom, but the next communication was unclear or delayed, and a different staff member delivered care with mixed indications of who should be providing it. These experiences create a sense of confusion and vulnerability for families who rely on skilled, consistent care.
Add to this a series of concrete incidents that left families worried about patient safety and medication administration. One family mentions their mom receiving the wrong medications or medication at the wrong times, and another notes a doctor's prescriptions and dosage constellations were not properly managed. There are also reports of potentially dangerous lapses, such as a bottle left with another patient's name and room number, and a night when a patient was vomiting while an RN reportedly left the room for over an hour. Cleanliness is not spared either; a reviewer describes weeks of dirty floors with dried cranberry juice not cleaned up, highlighting housekeeping lapses that compound concerns about overall facility standards. Another review accuses a therapist of fraud for billing for a treatment session that did not occur, which adds to a feeling of distrust and questions about administrative integrity.
Despite these troubling accounts, the facility does receive strong praise from several families and visitors for the quality of caregiving in other circumstances. On the positive side, a nurse named Ken and an assistant named Joey are singled out as wonderful - described as patient and kind to the patient. The facility is also described as beautiful, clean, and well-kept, with particular appreciation for the rehab and therapy teams. Several reviewers emphasize that the staff across departments were "great," "helpful," "knowledgeable," and "pleasant," and that communication was generally good when family input was provided. The PT/OT teams receive particular commendation for effectiveness and engagement, and the social and activities teams are repeatedly called out as exceptional - offering engaging, inclusive, and enjoyable programming that helps lift spirits and support recovery. The Brighton location earns consistent positive notes, with descriptions of spacious rooms, private bathrooms, and a decor that includes storefront-inspired designs, contributing to a sense of warmth and homeliness.
Another throughline is the impression of a facility that can be excellent in one moment and challenging the next, depending on the people involved and the shifts on duty. Several reviewers describe experiences that are transformative and reassuring: a visitor thanks the staff for making a difficult moment more manageable, and a friend who is a resident expresses happiness with the level of attention and care received. Tour experiences and move-in support are highlighted as well, with Skyler described as welcoming, professional, and thorough, providing useful information and answering questions clearly. In these voices, the facility emerges as a place with real strengths in hospitality, resident engagement, and a sense of community, where dedicated individuals go above and beyond to help families feel connected and informed.
The narrative around Caretel Inns thus lands somewhere between "wonderful in parts" and "serious concerns that require attention." Families repeatedly acknowledge a facility that can be beautiful and welcoming, with clean spaces, well-organized rehab programs, and consistently kind and capable staff in many departments. Yet a substantial number of reviews foreground significant issues: staffing shortages, delayed response to call lights, inconsistent adherence to hygiene and safety protocols, and gaps in communication and medication management. Some families felt compelled to involve management or state authorities, and others continue to express confidence in the institution's capacity to provide thoughtful, person-centered care when the right team is present. Taken together, the impressions suggest that Caretel Inns has the potential to deliver high-quality care, particularly in rehab and therapy settings, but that sustaining it reliably across shifts and departments requires targeted improvements in staffing, training, and oversight.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Degas House Inn in Brighton, MI is a warm and inviting assisted living community offering both board and care home services as well as skilled nursing facility care. The community provides a range of amenities to ensure the comfort and convenience of its residents. Each accommodation is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy their meals in the dining room or prepare their own meals in the kitchenette provided in each unit. Housekeeping services are also available to keep the living spaces clean and tidy.
The Degas House Inn understands the importance of outdoor space, so they provide a garden area for residents to relax and enjoy nature. Move-in coordination is offered to make transitioning into the community seamless and stress-free. For those requiring 24-hour supervision, trained staff members are always available to ensure their safety and well-being.
Assistance with activities of daily living such as bathing, dressing, and transfers is readily provided by compassionate caregivers. The community also prioritizes coordination with healthcare providers for seamless medical care for each resident. Medication management ensures that medications are taken correctly and on time.
The Degas House Inn emphasizes the mental wellness of its residents by offering a mental wellness program that promotes emotional health. Special dietary restrictions are accommodated to meet individual needs, ensuring that residents receive proper nutrition tailored to their specific needs.
Transportation arrangement for medical appointments is offered, making it convenient for residents to attend necessary healthcare visits. Additionally, transportation to doctors' appointments can be arranged upon request.
Daily activities are scheduled for residents to stay engaged and socialize with fellow community members. Nearby cafes, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals provide easy accessibility to essential services within close proximity to the community.
Overall, the Degas House Inn provides a comfortable assisted living experience with a range of amenities and care services designed to promote independence while ensuring the safety and well-being of its residents.
Degas House Inn is located at 1014 East Grand River Avenue, Brighton, MI 48116 in Livingston County, Michigan
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