Action Home Health Care

Pros

• The staff are excellent, very caring, and dependable.

Cons

• The facility sends employees in without any Covid protection.
• An employee ended up with severe Covid after not being told that the patient they sat with had been exposed.
• There was no warning or communication to staff about exposure.
• The reviewer describes the incident as an ambush, indicating a failure to protect workers.

Review

The account begins with a powerful acknowledgment of people you can trust in the care facility. According to the reviewer, the staff are excellent, with a warmth and reliability that shines through in daily interactions. The people on the front lines are described as genuinely caring, consistently attentive, and dependable in their duties. This kind of frontline dedication often stands out as the heart of any care setting, and in this case, it is held up as a bright, steady light amid the complexities of health care work. The message conveys that, when it comes to personal kindness, patience, and the ability to respond to needs with a calm and steady approach, the team is praised for showing up with real humanity and competence.

Yet alongside that praise runs a troubling undercurrent. The reviewer asserts that safety protocols, particularly around COVID protection, are not being consistently observed. The heart of the complaint is a claim that employees are being sent into patient rooms without adequate protective measures. This is not framed as a minor lapse, but presented as a systemic practice that endangers staff and potentially patients. The tone signals a deep concern about how the facility prioritizes safety and what safeguards are actually in place to prevent transmission, especially in high-risk environments where exposure can be ongoing and invisible.

A stark, specific anecdote sharpens the critique. The reviewer describes an employee who is currently fighting a severe COVID infection in the hospital, with the harsh implication that this serious outcome resulted from not being informed that the patient she was seated with had been exposed to the virus. The sense conveyed is one of being blindsided - of being ambushed - because crucial information about exposure was not communicated in a timely or transparent manner. The language captures the emotional impact of such a moment: fear for the staff member's health, frustration at the breakdown in communication, and a palpable worry about what the absence of information means for everyone else who might be at risk.

From this point on, the narrative expands to consider the broader consequences of such failures. When frontline caregivers feel they are sent into potentially dangerous situations without protection or information, the morale of the entire team can suffer. The review hints at a culture in which the right protective gear, proper notification of exposures, and clear, consistent protocols may not be as robust as they should be. The emotional toll - anxiety, anger, and a sense of betrayal about the system that is supposed to safeguard them - begins to color the impression of the facility, even as the staff's compassionate, devoted nature remains undeniable.

Despite the highlighted safety shortcomings, the review never loses sight of the core strength - the human element. The staff's evident care, attentiveness, and reliability are portrayed as commendable traits that endure regardless of the challenges. In this light, the facility's potential is foregrounded: with the same warmth and steadiness that define the best of caregiving, there is also a path to strengthen protocols, improve transparency, and ensure that protective measures keep pace with the devotion staff already demonstrate. The juxtaposition is telling: a facility that can be a beacon of kindness while also aspiring to the highest standards of safety and communication.

What emerges, then, is a portrait of promise tempered by urgent need. The reviewer's words suggest that the care facility has the capacity to be exceptional - where excellent, dependable staff deliver compassionate service - and that this greatness is threatened by gaps in protective practices and in the flow of essential information. The balance hinges on leadership that prioritizes both humanity and safety with equal vigor: ensuring that every caregiver can perform their essential roles with confidence, protected by robust PPE protocols, thorough exposure notification procedures, and transparent communication channels.

In the end, the narrative invites a constructive vision. The facility is celebrated for its people - their kindness, their reliability, their willingness to show up for patients and families in challenging moments. Yet it also calls for decisive action to fortify the missing pieces: consistent protective measures against COVID, clear and prompt communication about exposures, and a culture where safety protocols are as automatic as the compassion that already defines the staff. If these elements can be aligned, the review suggests, the care facility could stand as a powerful example of how devotion to patients and unwavering commitment to safety can coexist harmoniously, producing care that is not only deeply humane but also unwaveringly safe.

Physicians

• Livingston Pediatric Center (0.4 miles)
• SVS Vision Optical Centers (0.6 miles)
• St Luke Hometown Healthcare (0.6 miles)
• University of Michigan Kellogg Eye Center (0.8 miles)
• Paris Asthma and Allergy Centers (1 miles)
• Dr. James Dowd (1.4 miles)
• Allergy Clinic of Livingston Co PC (1.8 miles)

Pharmacies

• Kroger Pharmacy (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Good Neighbor Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• Kroger Pharmacy (4.8 miles)

Restaurants

• Stout Irish Pub (0.8 miles)
• The Pound! Bar & Grill (0.9 miles)
• Sushi Zen (0.9 miles)
• El Arbol (0.9 miles)
• Brighton Bar & Grill (0.9 miles)
• Bourbons (1 miles)
• Brewery Becker (1 miles)

Cafes

• Brighton Coffee House and Theater (0.9 miles)
• Panera Bread (1.4 miles)
• The Coffee Bean and Tea Leaf (1.7 miles)
• Starbucks (1.9 miles)
• Panera Bread (1.9 miles)
• Biggby Coffee (6.3 miles)
• Tim Hortons (6.7 miles)

Hospitals

• Brighton Medsport (2.1 miles)
• Brighton Health Center (2.1 miles)
• Saint Joseph Mercy Health System (3.7 miles)
• St Joseph Mercy Hospital (3.7 miles)

Theaters

• MJR Brighton Towne Square Digital Cinema 20 (2.4 miles)

Places of Worship

• St Mary Magdalen Catholic Church (3.9 miles)
• Mile City Church Lyon (7.7 miles)
• Hope Church (8.1 miles)

Transportation

• Enterprise Rent-A-Car (3.9 miles)

Parks

• Kensington Metropolitan Park (6.4 miles)
• Whitmore Lake/Northfield Township Dog Park (6.8 miles)