Ross Parkway Home is an assisted living community in Big Rapids, MI.
Information last verified:
20603 Ross Parkway, Big Rapids, MI 49307
For more information about senior living options: (866) 208-4318
Residents describe staff as patient, friendly, and easy to work with.
Across the reviews, residents and families repeatedly point to staff who are patient, willing to help, and responsive when issues come up. Multiple reviewers call out specific people for being kind, informative, and not pushy. Even when expectations weren’t met, the feedback still often centers on staff effort and availability rather than outright neglect.
When something goes wrong, staff are described as trying to fix it quickly.
Several reviewers describe getting replacements or follow-up after something broke or didn’t work as expected. In particular, one review focuses on a manager recognizing the situation and arranging replacement items without much hassle. Another describes delivery and installation follow-through, including follow-up adjustments after a setup concern.
Some reviews mention recurring problems with items breaking or needing repair.
A recurring negative thread is that some furniture or items reportedly failed early, with legs snapping or a couch becoming unusable. One reviewer also mentions an exchange/refund dispute that left them dissatisfied with how the issue was handled. While many reviews are positive about service, the quality-and-repair concerns show up often enough to be a notable caveat.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesLocated in Big Rapids, Michigan, this area offers convenient access to a variety of amenities and services that would cater well to seniors. With multiple transportation options such as Budget Truck Rental, Enterprise Rent-A-Car, and All City Cab nearby, getting around the city is made easy. Places of worship like Jehovah's Witnesses and St Paul Catholic Campus Parish provide opportunities for spiritual fulfillment, while parks like Swede Hill Park offer peaceful outdoor spaces for leisurely walks. A range of dining options from R Place to Nawal's Mediterranean Eatery are available for diverse culinary experiences, and pharmacies such as Hometown Pharmacy ensure easy access to medication. Additionally, reputable healthcare facilities like Spectrum Health Big Rapids Hospital and physicians like Optometric Associates of Big Rapids are within close proximity, ensuring quality medical care is readily available. This area presents a blend of convenience and comfort suitable for senior living.
Ross Parkway Home is located at 20603 Ross Parkway, Big Rapids, MI 49307 in Newaygo County, Michigan
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