20603 Ross Parkway, Big Rapids, MI 49307
For more information about senior living options: (844) 490-3973
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The store offers great service, a good selection, quality furniture, and competitive pricing. The staff provides excellent, above-and-beyond service; every team member is kind, professional, and helpful. Taylor is great with older clients, being patient and knowledgeable about the couch product line. Kristin provides wonderful customer service. The delivery team is polite, efficient, and removes packaging after setup. The staff promptly adjusts bed height and resolves issues with care. VanDries is praised for great customer service, especially for seniors. The sales team, including Jackie, is helpful, unobtrusive, and coordinates with the warehouse to assist customers. Mike, the manager, is professional and ensures customers get the best price. Abigail is knowledgeable, helpful, and assists with ordering; deliveries are performed professionally. George (with Jess at the desk) provides excellent, informative, and friendly service. Jacquelyn Brace and other staff members offer excellent product knowledge. The shopping experience is non-pushy and comfortable, with attentive assistance when needed. Delivery and installation are quick and efficient. The store is praised as a one-stop shop for furniture and appliances at competitive prices.
One reviewer gave a 1-star rating after reporting that furniture failed within two weeks - the couch frame broke, the legs on all three pieces were crooked, the leather started coming unstapled, and the front covers were popping off. That reviewer also criticized a 25% restocking fee and described the customer service as absolutely horrible. Another reviewer described the store as horrible and criticized the customer service. Another reviewer found the furniture old and outdated and felt disappointed. A reviewer indicated repairs were refused due to very poor quality and that an exchange or refund was hindered by policy.VanDries Furniture has earned a standout reputation among customers in Cadillac and Big Rapids for offering a broad selection, reliable quality, competitive pricing, and a level of service that many describe as genuinely helpful and non-pushy. Across multiple visits and product lines, shoppers repeatedly highlight how easy it is to compare options, try out comfort, and feel confident about the choices they make. The recurring themes are clear: a wide range of products, approachable pricing, and a team that seems focused on making the experience pleasant rather than pressuring a sale.
Several employees receive frequent praise for their patience, knowledge, and customer-first approach. Taylor stands out for taking time with older clients, demonstrating patience and product knowledge across the entire couch line. Kristin is described as an amazing person whose customer service leaves a lasting impression. Jacqueline is noted for offering assistance without hovering, which some buyers appreciate as enabling they to explore on their own while still having ready access to guidance when needed. Other staff members also earn thanks for their role in the experience, including Megan, George, Jess, and Mike the manager, each singled out for friendliness, professionalism, or helpful pricing assistance. Abigail appears several times, especially for being proactive in the clearance area and helping with orders; Ben (and another "Benjamin" at the desk) is praised for low-pressure guidance and solid assistance with both furniture and appliances.
Delivery and setup experiences consistently reinforce the positive impressions. One customer recounts an adjustable bed being delivered to their home with two courteous young delivery team members who assembled it and removed all packaging. When the bed needed height adjustment after the initial setup, VanDries' team promptly followed through - first offering to handle it remotely, then returning within about 30 minutes to readjust, and eventually having the store manager and another employee complete the adjustment in about 15 minutes. The same level of care surfaces in other deliveries, with the delivery staff commended for friendliness and efficiency, and a willingness to assist beyond the basics - such as helping a wheelchair user navigate the store and get comfortable.
The store's breadth - encompassing furniture, mattresses, and even appliances - appears to be a significant draw. Shoppers value the ability to shop for multiple needs in one place, often noting the attractive prices that compete with larger retailers for both furniture and appliances. Several reviews celebrate the absence of high-pressure sales tactics; staff like Benjamin are praised for being available and helpful without pressuring buyers to decide immediately. The combination of good product knowledge, patient explanations of warranties, and practical help - such as guidance on taking apart a couch to fit it through a door for donation - helps create a sense of reliability and local familiarity that many customers say keeps them returning.
A strong message across the positive experiences is a sense of local, customer-centered service that makes shopping at VanDries feel personal and trustworthy. Customers repeatedly credit the staff for making it easy to spend time exploring options, learning about products, and coordinating deliveries with minimal hassle. The "buy local" sentiment comes through clearly, with several shoppers saying they are glad to support a local business and that their repeat visits are motivated by consistently good experiences, fair pricing, and dependable service from the front desk through to the warehouse.
Not every experience, however, was perfect. One reviewer described a markedly negative experience that stands apart from the prevailing sentiment. After multiple purchases, they encountered significant quality issues with a couch - frames breaking within two weeks, legs sitting crooked, leather beginning to detach, and front covers popping off. They alleged a series of frustrating interactions with customer service when attempting an exchange or refund, including a restocking fee and deductions from a refund that left them feeling disillusioned. They specifically called out a 25% restocking fee, a refund shortfall, and a separate pickup charge, suggesting the overall experience fell far short of the store's commonly praised service. This single account underscores that, for some customers, even a strong track record of positive experiences can be overshadowed by concerns about product quality and post-purchase support.
Overall, the balance of reviews paints VanDries as a store that many shoppers trust for a broad selection, fair pricing, and a customer-oriented approach that shines in direct interactions with knowledgeable staff, attentive delivery teams, and a willingness to accommodate the needs of diverse customers - from wheelchair access to stress-free tryouts. While most experiences point to high satisfaction and repeat visits, the negative account serves as a reminder that product quality and after-sales handling are critical to sustaining the very positive reputation that VanDries has built across its Cadillac and Big Rapids locations.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Ross Parkway Home, a premier assisted living community located in the charming city of Big Rapids, MI. Our community offers a wide range of amenities and care services to ensure our residents enjoy a comfortable and fulfilling lifestyle.
Featuring a spacious dining room, residents can gather with friends and fellow residents to enjoy delicious meals prepared by our dedicated staff. Our community is fully furnished, providing a cozy and home-like atmosphere for our residents. Additionally, we offer housekeeping services to ensure a clean and tidy living environment.
For those who appreciate the outdoors, our community boasts an inviting garden and outdoor space where residents can relax and soak up the fresh air. Stay connected with loved ones through telephone services and Wi-Fi/high-speed internet available throughout the community.
At Ross Parkway Home, we understand that individualized care is crucial for our residents' well-being. To support their daily activities, we provide assistance with bathing, dressing, transfers, and coordination with healthcare providers. Our team also ensures proper medication management for each resident's unique needs.
We take pride in catering to special dietary restrictions like diabetes diets or other specific requirements you may have. Our skilled staff assists with meal preparation and service so that every resident enjoys nutritious and delicious meals.
Transportation arrangement for medical appointments is made seamless at Ross Parkway Home. Whether it's a routine doctor's appointment or specialized medical needs, our transportation services are readily available.
Our community encourages an active lifestyle through scheduled daily activities. Residents can participate in various engaging programs designed to promote social interaction and personal fulfillment.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals – our residents have easy access to everything they need within close proximity.
Experience exceptional assisted living at Ross Parkway Home in Big Rapids. Our caring staff is committed to ensuring personalized care that truly enhances your quality of life. Come join us today!
Located in Big Rapids, Michigan, this area offers convenient access to a variety of amenities and services that would cater well to seniors. With multiple transportation options such as Budget Truck Rental, Enterprise Rent-A-Car, and All City Cab nearby, getting around the city is made easy. Places of worship like Jehovah's Witnesses and St Paul Catholic Campus Parish provide opportunities for spiritual fulfillment, while parks like Swede Hill Park offer peaceful outdoor spaces for leisurely walks. A range of dining options from R Place to Nawal's Mediterranean Eatery are available for diverse culinary experiences, and pharmacies such as Hometown Pharmacy ensure easy access to medication. Additionally, reputable healthcare facilities like Spectrum Health Big Rapids Hospital and physicians like Optometric Associates of Big Rapids are within close proximity, ensuring quality medical care is readily available. This area presents a blend of convenience and comfort suitable for senior living.
Ross Parkway Home is located at 20603 Ross Parkway, Big Rapids, MI 49307 in Newaygo County, Michigan
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