817 Webster Street, Augusta, MI 49012
For more information about senior living options: (844) 490-3973
Beacon Specialized Living offers a warm and supportive environment for individuals with diverse needs, with staff who are professional and genuinely caring. The Beacon team provides consistent support to each other and ensures residents receive the best care. Beacon is a safe, positive workplace that equips staff and residents with tools that benefit them throughout life. The WI East Region home managers are praised for steadfast care during transitions, keeping residents as the priority. Beacon welcomes staff like family and supports their success. The Keystone program provides individuals with an incredible opportunity to express themselves creatively in a safe space. Beacon is a great company to work with, with compassionate and committed staff. Employees at Beacon report substantial personal and professional growth.
The Clio location had frequent police presence for fights, with a roadblock that blocked entry and exit. The night shift is dangerously understaffed, with one employee for up to six clients with various disabilities. Uniforms and mandatory badges were never provided in a timely manner. Driving tests for employees were not conducted as required. A deaf young man died due to inadequate interpreter services. The Washburn home was dirty and poorly maintained, with cabinets not fastened and the oven left on; there was no one in charge. The company lacks specialized staff for residents with specialized needs and instead relies on calling the police rather than proper care.The collection of reviews about Beacon Specialized Living presents a sharply mixed picture. On one hand, there are clearly many heartfelt, positive reflections about growth, care, and a sense of community. Several reviewers describe Beacon as a place that can transform employees and the people they serve, offering warmth, support, and meaningful connections. They praise the organization for training improvements, a collaborative team atmosphere, and a culture that feels welcoming to both staff and residents. In these accounts, coworkers rally to support one another, residents become more engaged, and the everyday work of caregiving feels purposeful and rewarding. Some staff members even speak of feeling welcomed "like family," appreciating the chance to grow professionally, and finding joy in moments when a resident opens up or when a 1:1 relationship leads to meaningful progress.
Within that positive current, there are also numerous mentions of bright spots on specific teams and homes. For example, reviewers from the Wisconsin East Region highlight the perseverance of home managers through transitions from a prior brand (TCG) to Beacon, noting that managers have not faltered in delivering care to residents while navigating new systems. There are comments about the supportive internal culture - people looking out for one another, keeping residents as the central focus, and creating an environment where staff feel valued and residents feel heard. Some staff describe genuine pride in the program's opportunities, including special initiatives that empower residents to express themselves creatively and to participate in activities that showcase their strengths.
Yet these positive notes sit alongside persistent, sometimes troubling concerns raised across locations and roles. Several reviewers flag serious safety and organizational problems, painting a picture of a workplace that, in practice, struggles with consistency and safety. Specific locations are described where the daily reality feels chaotic or risky: a Clio location scene where police presence and public disturbances are frequent, and where nearby neighborhoods experience disruptions that spill over into residents' routines. Comments about noise and disruptive neighbors reflect a broader sense that some sites operate in challenging community contexts, which staff must navigate daily. The sentiment is that the social environment around certain homes can undermine stability for both residents and staff, contributing to stress and tension on shifts.
Staffing and operational issues recur as a central theme. Several reviews argue that there is dangerous under-staffing, especially during night shifts, with a single employee responsible for multiple clients with diverse needs. This situation is described as not only exhausting for the caregiver but potentially unsafe for residents, leading some reviewers to question whether the workplace is properly prepared to manage emergencies or complex medical and behavioral needs. Additional concerns include delays and gaps in basic logistics, such as uniform distribution and mandatory badges, and even driving tests that are supposed to accompany certain shifts but are inconsistently administered. Taken together, these points suggest a systemic struggle to maintain consistent policies and procedures across locations, which can sap morale and undermine the quality of care.
Concerns about care quality extend to allegations of neglect or mismanagement at particular facilities. One distressing account describes a deaf resident who died after insufficient interpreter services, with cited refusals to acknowledge fault or to address the failure to provide effective communication. Other reviews describe a home that was not well maintained, with dirty cabinets, an oven left on with the door open, and staff members who were not in charge or adequately supervised. Such reports fuel distrust about whether residents receive the safe, respectful, and properly supervised care that families expect when entrusting someone they love to Beacon's care.
There are also pointed criticisms about how the company handles resident rights, specialized needs, and transitions. Reviewers recount situations where staff allegedly opt to involve law enforcement rather than employing appropriate behavioral or clinical interventions for residents with specialized needs. There are claims of residents being kicked out or moved to other facilities, sometimes accompanied by questions about the handling of funds and refunds for activities or outings that had been prepaid. A few reviews mention a culture of bullying among some online or in-house staff, raising concerns about the moral and professional standards of individuals within the organization. Taken together, these reports suggest a tension between Beacon's stated mission to provide compassionate, specialized care and moments when practices fall short of those ideals.
A notable thread concerns the balancing act between strong, mission-driven care and operational strain. Some reviewers acknowledge that Beacon has roles in which staff feel fulfilled, residents flourish, and the organization's policies foster creativity and growth; others describe a different reality where administrative confusion, safety gaps, and inconsistent enforcement of policies undermine confidence in the system. There are also personal anecdotes about animal policies, resident rights, and even the broader sense that some individuals feel they were treated unfairly or differently than others, whether through policy misunderstandings or miscommunications during transitions. These stories underscore a broader message: what works well in one home or for one resident or staff member may not translate to another, and location-specific leadership and culture appear to play a decisive role in the experience.
In sum, the picture is mosaic-like rather than monolithic. Beacon Specialized Living is celebrated by many for its caring ethos, supportive colleagues, and opportunities for professional and personal growth. At the same time, a substantial body of reviews raises red flags about safety, staffing, maintenance, resident rights, and organizational consistency. Prospective staff and families would do well to assess Beacon on a location-by-location basis, speaking with current residents and employees to understand the local culture, resources, and practices. The testimonials collectively suggest that while Beacon can be a place of meaningful work and positive change, there are locations where significant improvements are needed to ensure safety, reliability, and truly person-centered care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Beacon Home At Augusta is an assisted living community located in Augusta, MI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
The dining room provides a welcoming space for residents to enjoy delicious meals prepared by our staff. The community is fully furnished, creating a cozy and home-like environment for our residents. Outdoor space allows for fresh air and relaxation, while Wi-Fi/high-speed internet keeps residents connected with their loved ones.
Housekeeping services are provided to maintain a clean and tidy living environment for all residents. Move-in coordination is available to assist new residents in transitioning smoothly into their new home. A telephone is provided in each resident's room for easy communication.
Our dedicated care team offers assistance with activities of daily living, such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that all medical needs are met. Special dietary restrictions, including diabetes diets, can be accommodated in our meal preparation and service.
Transportation arrangements are available for medical appointments, helping residents access necessary healthcare services conveniently. Scheduled daily activities provide opportunities for social engagement and enjoyment.
Beacon Home At Augusta is conveniently located near parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This allows residents easy access to various amenities and services within the surrounding community.
At Beacon Home At Augusta, we strive to create a warm and caring environment where our residents can thrive. Contact us today to learn more about our assisted living community and how we can meet your loved one's needs.
Beacon Home At Augusta is located at 817 Webster Street, Augusta, MI 49012 in Kalamazoo County, Michigan
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