565 General Avenue, Battle Creek, MI 49015
For more information about senior living options: (866) 208-4318
Overall Review of Care Community
Pros
The staff is top notch.- HomeMD provides medical care to residents of a wonderful facility.
- The owner and staff care and make a difference in residents' lives.
- True Care Living provides a positive living environment to seniors.
- The owner and staff have hearts of gold and go above and beyond to provide care with compassion and dignity.
- The care and concern for the seniors living at True Care Living is a beautiful thing to see.
- The new owner is extremely hard-working and caring.
- The caregivers go above and beyond to make residents' days a little better.
- The facility feels like a big family.
Cons
The facility is a dump and disgusting and should be avoided at all costs.- The previous owner is criticized for poor leadership, contrasted with the new owner.
- The building needs an upgrade.
Review
This community is best suited for families seeking a warm, intimate environment where caregiving is personal, attentive, and visible day in and day out. It works well for seniors who value a “big family” atmosphere, where staff interactions feel meaningful and consistent, and where medical oversight is readily available on-site. Residents who respond to hands-on care, compassionate treatment, and a sense of dignity in daily routines will likely thrive here. The recent emphasis on a renewed ownership approach signals a practical commitment to changing outcomes, not just promises, making it a fit for those who prioritize relationship-rich care over glossy facility polish.
Those who should consider alternatives are families prioritizing pristine facilities or highly formalized clinical programming. If a spotless environment with the latest amenities is non-negotiable, or if a resident requires highly specialized equipment or clinical services beyond what is typical for a small-to-mid-sized community, other options may be preferable. Additionally, for families wary of ongoing turnover or reputational volatility tied to ownership changes, it’s wise to scrutinize current staffing stability and ongoing facility improvements before committing. A few reviewers echo concern about the building’s condition, so personal visits and up-to-date assurances about cleanliness and maintenance are especially important.
The strongest endorsements center on the human side of care. The staff consistently earns praise as top-notch, with caregivers and nurses who “go above and beyond” to brighten days and sustain dignity. On-site medical oversight, recited as a meaningful asset by residents and families, provides confidence that health concerns will be addressed promptly, reducing unnecessary trips outside the community. A reform-minded owner and remodeling efforts contribute to a sense that the operation is actively improving, not resting on past reputation. The atmosphere described by residents and families, a close-knit, supportive home, can translate into better daily quality of life, fewer behavioral or mood issues, and more personal attention when needs shift.
Yet, the path forward is not without blemishes. A few reviews describe the facility as needing upgrades and question the overall upkeep, signaling that physical conditions may not yet match the care level delivered by staff. A lone, highly negative review labeling the place a “dump and disgusting” cannot be dismissed without due diligence, though it stands apart from the broader chorus of positive feedback. The tension between organizational improvement and current physical appearance matters: potential admits should verify ongoing renovation plans, the cadence of maintenance, and how cleanliness is prioritized in practice. The history note, that changes in ownership are driving a reputation shift, underlines the importance of observing current operations rather than relying on past impressions.
When the positives are weighed against the drawbacks, the calculus tilts toward active engagement with the community as the decisive factor. The core value rests in hands-on care, consistent caregiving relationships, and readily accessible medical oversight. If these align with what a family needs for safety, emotional well-being, and daily stability, the concerns about environment can be mitigated by confirming concrete, scheduled improvements and by observing staff interactions during a tour. The “family” feel and the demonstrated commitment to caring with compassion are meaningful compensators for some physical shortcomings, especially for residents who place a premium on human connection and reliable, personalized support.
For families moving forward, practical due diligence matters most. Schedule a firsthand tour at multiple times to observe staff responsiveness and resident engagement, and request direct conversations with both current staff leads and residents. Inquire about the specifics of the remodeling, what areas were updated, what remains, and how ongoing maintenance is tracked. Confirm medical care details: what on-site clinicians are available, what their coverage hours look like, and how care plans are coordinated with any external providers. Finally, ask for recent references and contact a few families with similar needs to gauge consistency between what is promised and what is delivered. With careful vetting, this community can be a strong match for those who prize compassionate, personalized care within a warmly familial setting.
150 resident community capacity
Assisted Living
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Kalamazoo County (16 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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