Evergreen Manor in Battle Creek, MI

Pros

• The staff went out of their way to ensure residents were well cared for and loved.
• The facility was clean, well-maintained, and odor-free.
• They offered lots of activities and treated families like family.
• The staff were very nice, friendly, and kind.
• The environment was relaxed and quiet.
• Therapy services were excellent.
• The staff had very low turnover, indicating it is a great place to be.
• The care provided was compassionate and attentive.
• The facility comes highly recommended for elderly care and rehab.
• Staff across all roles demonstrated care and dedication.

Cons

• The management is awful.
• Managers are sleeping with their employees.
• HR is not addressing harassment at work.
• Coworkers quit because of bullies, but they aren’t fired.
• Everyone is on their phones, yet they yell at people for the same thing.
• They are very unprofessional.
• The staff are very rude, especially at the front desk.
• They leave residents without feeding them and leave them in the same diapers.
• People are advised not to send their loved ones there.
• The staff are here for a job, and it shows.
• The facility makes questionable and unethical decisions that jeopardize residents’ lives.
• CNAs and nurses lack training and knowledge; care is lacking.
• They put family members at risk.
• The place needs to be supervised by the state.
• They provide very poor patient care and do not communicate with family; care lapses led to hospitalization; they charged $900 to hold a room.

Review

Evergreen Manor in Battle Creek is best suited for families pursuing short-term rehab or post-acute recovery where the priority is a clean, well-staffed therapy environment and a caregiver team that can feel genuinely engaged during the recovery phase. Across several reviews, the facility is praised for its cleanliness, lack of disruptive odors, and a rehab unit that delivers hands-on, patient-focused care. When residents move through therapy, families often note real warmth from the therapy staff and aides, with emphasis on attentive care, steady routines, and activities that help pass the day constructively. For those prioritizing a calm, home-like atmosphere and reliable therapeutic presence, Evergreen can deliver meaningful gains and a sense of being well looked after.

However, Evergreen Manor also presents clear red flags that families should weigh heavily, especially for anyone evaluating long-term placement. Repeated complaints describe management as unprofessional and unresponsive, with reports of harassment, bullying, and inconsistent discipline. Front-desk interactions are criticized as curt or dismissive, and several reviews allege insufficient feeding and neglectful moments concerning basic care. Privacy violations, paperwork mishandling, and claims of understaffing further undermine confidence in sustained operations. These patterns suggest that administrative culture and day-to-day accountability may swing enough to jeopardize ongoing safety, communication, and trust, critical factors for long-term residents and their families.

The strongest pro-convergence occurs in the rehab and care delivery dimension. When staff are described as patient, kind, and competent, especially in the rehab arena, the positive outcomes feel tangible: measurable improvements, a calm environment, and families feeling reassured that skilled hands are guiding recovery. The cleanliness and organized feel of the building contribute to a sense of dignity and respect for residents. Some families highlight remarkable advocacy from care teams and administrators, with references to staff going “above and beyond” during difficult transitions. These moments demonstrate that, in the right circumstances, Evergreen’s care teams can deliver the kind of rehabilitative foundation families rely on.

Yet the negatives are persistent enough to shape the decision for anyone considering long stays or dementia/complex care needs. The absence of consistent, respectful communication from leadership can ripple into every facet of daily life, meal times, activity scheduling, and responses to urgent needs. Reports of residents being left without timely assistance, delayed notifications about a loved one’s passing, and a general sense of being undervalued by administrative staff create genuine anxiety for families who must entrust daily care to a facility over months or years. Understaffing allegations compound these concerns, raising questions about care continuity during peak times or weekend shifts.

For families weighing Evergreen now, the practical calculus is twofold. If the objective centers on robust short-term rehab with a strong therapy focus, and if active family involvement is feasible to monitor care and escalate concerns quickly, Evergreen can still be the right choice. The facility’s best days live in the rehab suite: clean rooms, responsive therapists, and a culture where attentive staff can meaningfully improve function and mood. If, however, the priority is reliable, professionally managed long-term care with consistent administrative accountability, the risks highlighted by multiple reviews argue for broad comparison shopping and a candid, in-person interview with administrators before committing.

In sum, Evergreen Manor offers meaningful upside for rehab-driven stays and families who are ready to engage closely with staff and management. The same facility that impressed families with compassionate therapy and a clean, orderly environment also leaves questions about consistency, accountability, and front-line professionalism. The decision hinges on how much weight is placed on rehab momentum and the capacity to scrutinize and advocate for daily care. For some families, Evergreen delivers exactly what is needed; for others, diligence in exploring alternatives will reduce the chance of unresolved frustrations and missed signals in long-term care.

This part of Battle Creek, Michigan offers a convenient and accessible location with a variety of amenities. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. Additionally, there are numerous dining options ranging from fast food to casual dining establishments. Places of worship are also nearby for spiritual support and community involvement. The area boasts multiple hospitals and medical facilities, providing quality healthcare services. Transportation is readily available with W K Kellogg Airport nearby. Physicians' offices and specialty clinics offer comprehensive medical care for seniors. The neighborhood has leisure opportunities as well, with theaters, parks, and cafes in the vicinity for entertainment and relaxation. Overall, this area provides a mix of essential services and recreational options for seniors looking to settle in Battle Creek.

Pharmacies

• The Karmacy (0.4 miles)
• Family Fare Supermarkets (1.8 miles)
• Rite Aid (2 miles)
• Hydro Meds (2.5 miles)
• Capital Ave Pharmacy (3.7 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• JB's Whiskey Creek (0.5 miles)
• McDonald's (1.7 miles)
• Territorial Brewing Company (1.7 miles)
• Mr. Don's Restaurant (2.3 miles)
• Big Boy (2.6 miles)
• Mancino's Pizza & Grinders (2.7 miles)
• Taco Bell (2.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.7 miles)
• St Joseph Catholic Church (2.5 miles)
• General Conference Of Seventh-Day Adventists (3.1 miles)
• Bethlehem Temple-Pentecostal Church (3.5 miles)
• Faith Baptist Church (4.1 miles)
• Koinonia_FCCBC (4.4 miles)

Hospitals

• VA PTSD clinic (1.8 miles)
• Veterans Affairs Medical Center (1.8 miles)
• Fieldstone Center (3.6 miles)
• Bronson Battle Creek Hospital (3.6 miles)
• Fieldstone Center-Call Bchs Department of Psychiatry and Behavioral He (3.6 miles)
• Davita of Battle Creek (4.2 miles)
• Select Specialty Hospital of Battle Creek (4.2 miles)

Transportation

• W K Kellogg Airport (BTL) (1.8 miles)

Physicians

• Todd G Stagner OD (1.8 miles)
• 20th Street Clinic (2.6 miles)
• Grace Health Specialty Services (3.8 miles)
• Family Health Center of Battle Creek (3.8 miles)
• RX Optical (4 miles)
• Nephrology Center (4.1 miles)
• Asthma Allergy Centers Of Southwest Michigan (4.2 miles)

Theaters

• W. Columbia 7 (2.3 miles)
• Barn Theatre - School (5.6 miles)

Parks

• Leila Arboretum Society (2.5 miles)
• Fort Custer State Recreation Area (4.1 miles)

Cafes

• Starbucks (2.7 miles)