Evergreen Manor

Pros

• The reviewers describe Evergreen as amazing, with staff who go out of their way to care for residents and their families.
• The facility is noted to be clean and free of odors.
• Residents have access to lots of great activities.
• Staff interactions with residents are described as loving, respectful, and kind.
• Staff are described as helpful, friendly, and patient with families.
• The therapy program is praised as excellent.
• Many reviewers would highly recommend Evergreen for rehab and senior care.
• Jan is highlighted as a great staff member by families.

Cons

• The management is awful, with allegations of inappropriate relationships and HR not addressing harassment.
• HR fails to take action against workplace harassment.
• Coworkers quit due to bullying, yet the bullies are not fired.
• Staff are on their phones and unprofessional, and they yell at people for doing the same thing.
• Residents are left unfed and in the same diapers, with some staff not feeding them.
• Front desk staff are rude, and visitors feel they are a bother.
• The facility is understaffed, leading to poor patient care and lack of communication with families.
• Privacy laws are violated and records can be read by outsiders; administration is described as unprofessional and prone to fabricating paperwork.

Review

The collection of reviews paints a remarkably mixed portrait of the same facility. On one hand, a number of families and former residents speak with heartfelt gratitude about clean surroundings, caring staff, and genuinely compassionate care that felt like family. On the other hand, there are persistent and troubling complaints about management, communication, and conduct that some reviewers describe as unethical or simply unprofessional. Taken together, the reviews suggest a place that can be wonderful in the right circumstances and for the right people, but also a place where serious concerns have flared up for others.

Many reviewers highlight the positive, almost comforting side of the facility. Several accounts emphasize how clean the building and rooms were, with one noting "no disruptive odors" and another calling the environment "neat, organized, and friendly." Families repeatedly praised staff across roles - from the director to the cleaning team - for being kind, patient, and deeply involved in residents' well?being. There are evocative stories about a sense of family and consistent, attentive care during rehab stays and long-term care, with phrases such as "the staff went out of their way to make sure he was well cared for and loved," and "the ladies in the rehabilitation room were real nice, and helpful." Reviewers repeatedly described therapy as a strong point, and several said that the facility provided engaging activities and a supportive atmosphere for both residents and their families. A common thread in the positive reviews is recognition of stability and dedication: "very low turnover" and staff who seemed invested in residents' comfort and progress, along with comments that the overall care team - up to management - was responsive and caring.

Yet, the narrative is not one-sided. A substantial portion of the feedback focuses on perceptions of poor management and questionable practices. Some reviewers accuse leadership of enabling harassment and bullying, suggesting that HR is not effectively addressing problems, and that there is hypocrisy in staff discipline - "they yell at people for doing the exact same thing" while others allegedly get away with worse behavior. Complaints of rude or unhelpful front desk staff recur, with specific grievances about being instructed poorly on basic procedures (for example, not being told how to use a thermometer) and feeling like an annoyance when asking for help. Several reviewers describe a culture where staff communication is inconsistent and where visitors or family members feel dismissed or minimized, especially during stressful moments.

There are more severe and specific accusations as well. A number of reviews recount incidents of residents being left unattended for long periods or not being fed adequately, with some narrations describing a resident dying after being left in a chair or not being fed as they declined. One family recalls not being notified when their loved one was actively dying, leaving them to experience the moment of loss alone, which they characterized as a deeply traumatic lapse. Another review mentions a business office interaction that felt unprofessional and inappropriately personal. There are also mentions of privacy concerns - claims that confidential records were read by outsiders - and broader concerns that decisions were made without proper training or oversight, sometimes with "unethical" or "jeopardizing" implications for residents' safety.

Beyond the interpersonal and ethical concerns, several reviews point to structural issues: understaffing, insufficient training for CNAs and nurses, and a sense that the facility's procedures and paperwork were not always up to standard. Some reviewers describe the atmosphere as calm and pleasant at times, but worry that when staffing is thin or when accountability is lacking, certain residents miss meals, attention, or timely assistance. A few reviews acknowledge that facility decisions can be questionable and that the overall governance may require closer state oversight or more robust internal controls to ensure consistent, high-quality care.

In sum, the facility emerges as a place of dual realities. For many families, it represents a place of sincere care, cleanliness, and supportive rehabilitation that feels like home during difficult transitions. For others, it represents a site of serious concerns about management, ethical practice, communication, and safe, attentive care. The most powerful takeaway is that experiences here vary widely, and prospective families evaluating care should consider the full spectrum of perspectives: visit personally, ask pointed questions about staffing levels and training, review how the facility handles complaints and privacy, and seek reassurance about how the administration addresses harassment and retaliation concerns, as well as how they ensure residents' basic needs - especially feeding, timely assistance, and timely notification in critical moments - are met consistently.

This part of Battle Creek, Michigan offers a convenient and accessible location with a variety of amenities. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. Additionally, there are numerous dining options ranging from fast food to casual dining establishments. Places of worship are also nearby for spiritual support and community involvement. The area boasts multiple hospitals and medical facilities, providing quality healthcare services. Transportation is readily available with W K Kellogg Airport nearby. Physicians' offices and specialty clinics offer comprehensive medical care for seniors. The neighborhood has leisure opportunities as well, with theaters, parks, and cafes in the vicinity for entertainment and relaxation. Overall, this area provides a mix of essential services and recreational options for seniors looking to settle in Battle Creek.

Pharmacies

• The Karmacy (0.4 miles)
• Family Fare Supermarkets (1.8 miles)
• Rite Aid (2 miles)
• Hydro Meds (2.5 miles)
• Capital Ave Pharmacy (3.7 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• JB's Whiskey Creek (0.5 miles)
• McDonald's (1.7 miles)
• Territorial Brewing Company (1.7 miles)
• Mr. Don's Restaurant (2.3 miles)
• Big Boy (2.6 miles)
• Mancino's Pizza & Grinders (2.7 miles)
• Taco Bell (2.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.7 miles)
• St Joseph Catholic Church (2.5 miles)
• General Conference Of Seventh-Day Adventists (3.1 miles)
• Bethlehem Temple-Pentecostal Church (3.5 miles)
• Faith Baptist Church (4.1 miles)
• Koinonia_FCCBC (4.4 miles)

Hospitals

• VA PTSD clinic (1.8 miles)
• Veterans Affairs Medical Center (1.8 miles)
• Fieldstone Center (3.6 miles)
• Bronson Battle Creek Hospital (3.6 miles)
• Fieldstone Center-Call Bchs Department of Psychiatry and Behavioral He (3.6 miles)
• Davita of Battle Creek (4.2 miles)
• Select Specialty Hospital of Battle Creek (4.2 miles)

Transportation

• W K Kellogg Airport (BTL) (1.8 miles)

Physicians

• Todd G Stagner OD (1.8 miles)
• 20th Street Clinic (2.6 miles)
• Grace Health Specialty Services (3.8 miles)
• Family Health Center of Battle Creek (3.8 miles)
• RX Optical (4 miles)
• Nephrology Center (4.1 miles)
• Asthma Allergy Centers Of Southwest Michigan (4.2 miles)

Theaters

• W. Columbia 7 (2.3 miles)
• Barn Theatre - School (5.6 miles)

Parks

• Leila Arboretum Society (2.5 miles)
• Fort Custer State Recreation Area (4.1 miles)

Cafes

• Starbucks (2.7 miles)