Visiting Angels in Ann Arbor, MI

Pros

• They are very understanding of clients' needs and quick to respond to concerns or special requests.
• The home care providers are consistently excellent and caring.
• Steve is an excellent main caregiver with a smooth system and strong rapport with clients and their families.
• Christina is punctual, professional, deeply compassionate, and connects with her clients in a way that brings peace of mind.
• Kathleen is amazing, understanding, and helps loved ones feel loved and cared for.
• Mira and Sharon are wonderful additions to the care team.
• The office staff are pleasant, accommodating, and professional.
• Shakyra is an absolute angel - thoughtful, kind, and goes above and beyond.
• Brittany goes above and beyond; she clearly cares about the family member.
• Leah Thomas is phenomenal, treating parents like family and ensuring they are happy and comfortable.
• Kelly Dihle is patient, kind, and accommodating when coordinating scheduled care.
• Jhai is professional, kind, and always willing to go above and beyond.

Cons

• Visiting Angels of Ann Arbor is managed and staffed very poorly.
• More than half of the aides are horrible and inexperienced for the job.
• They charge large amounts of money for substandard service, with constant problems.

Review

Visiting Angels in Ann Arbor is best suited for families who want a loved one to stay at home while receiving highly personalized, relationship-driven caregiving. This community excels when the priority is dependable daily support, meaningful companionship, and a staffing approach that adapts to evolving needs through close caregiver relationships. It works particularly well for seniors who benefit from regular, attentive help with mobility, meals, housework, and reminders, all delivered by caregivers who can become trusted anchors in the home. The model shines when continuity matters and family members need confidence that someone who knows the routines and likes of the household will be present consistently.

That strength also clarifies who may want to consider alternatives. If a family requires strict, uniform medical oversight with guaranteed 24/7 coverage from a fixed team, or if a highly structured facility environment is preferred to minimize staff turnover risk, other options may be a better fit. Some families report variability in caregiver quality and experience across shifts, and a few reviews point to management and scheduling challenges that can surface when the office is understaffed or slow to resolve issues. For those needing a single, highly prescriptive point of accountability and a guaranteed caregiver match with limited turnover, an alternative agency or a facility-based setting could be more predictable.

The core advantages align well with the main cons in a practical balance. When a caregiver is a strong match, the benefits are transformative: punctual, compassionate, and capable care that blends physical assistance with emotional support; a caregiver who can perform tasks, coax a client to engage in activities, and build trust over repeated visits. Families repeatedly highlight specific angels who become trusted members of the household, capable of facilitating routines, managing fall prevention, aiding with meals, and even light special projects like crafts. The administrative team's responsiveness and willingness to coordinate scheduling further amplify these gains, creating peace of mind that lifelike, day-to-day needs will be anticipated rather than just executed.

The most compelling proof lies in how care translates to independence and dignity at home. Numerous reviews describe a mother or father remaining in their preferred living environment longer because the caregiving team supports mobility, personal care, and daily living tasks in a way that preserves autonomy. The anecdotes about caregivers who remember preferences, celebrate small moments, or take extra steps to personalize care - whether it's a favorite snack, a holiday ritual, or a practical shopping trip - underscore a value proposition that goes beyond checklist tasks. When care feels like a trusted partnership, the home becomes a safer, more comfortable space rather than a place that caregivers merely visit.

At the same time, the occasional critical voice about management, staff fit, and early-stage adjustments cannot be ignored. A notable review flags inconsistent aides and gaps in experience, underscoring the reality that not every shift will be perfect. The antidote lies in proactive engagement: meeting prospective caregivers in person, setting explicit expectations, and documenting care plans so families can hold the team accountable. The agency's practice of classifying caregivers by skill level and testing capabilities is a meaningful safeguard, and several families recount how the owner or administrators stepped in to recalibrate service after a poor experience. This dynamic means that success hinges on due diligence upfront and ongoing, direct communication with the office.

The practical takeaway is clear: Visiting Angels is a strong fit for families prioritizing home-based care with deep caregiver connections, whose loved ones can tolerate a degree of staffing variability in exchange for extraordinary personal attention. If the goal is a fixed, highly regulated care regime with guaranteed caregiver continuity and medical oversight, alternatives should be explored. To maximize likelihood of a superb match, pursue an in-person intake, insist on meeting the caregiver before starting, and collaboratively draft a detailed plan with explicit roles and boundaries. In the Ann Arbor market, Visiting Angels stands as a capable, compassionate choice - best when seen through an active, engaged lens and paired with vigilant ongoing oversight.

This part of Ann Arbor, Michigan offers a convenient and accessible location for senior living with a variety of amenities nearby. Hospitals such as St Joseph Mercy Hospital and the VA Ann Arbor Healthcare System are within a few miles, providing easy access to healthcare services. There are several pharmacies in the area, ensuring that medication needs can be met promptly. Places of worship like St Lukes Lutheran Church offer spiritual support, while restaurants like Chili's Grill & Bar and cafes like Starbucks provide options for dining out or enjoying a coffee break. Parks such as County Farm Park and Gallup Park offer opportunities for outdoor recreation and enjoying nature. Additionally, there is easy access to transportation services through U-Haul Moving & Storage for any moving or storage needs. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and convenient living situation in Ann Arbor.

Hospitals

• Affiliated Podiatrists PC (0.1 miles)
• St Joseph Mercy Hospital (1.9 miles)
• Serenity Home Care & Rehab Services (2.2 miles)
• VA Ann Arbor Healthcare System (3.2 miles)
• C.S. Mott Children's Hospital (3.4 miles)
• Ped Cardiology Cs Mott (3.4 miles)
• University of Michigan Von Voigtlander Women's Hospital (3.4 miles)

Physicians

• U S Medical Management (0.1 miles)
• Christensen Carl W MD - Christensen Carl W, MD (0.9 miles)
• Bio Energy Medical Center (1 miles)
• Michigan Sportsmedicine and Orthopedic Center (1.3 miles)
• Ayers Jonathan W T MD (1.4 miles)
• Huron Ophthalmology (1.7 miles)
• Trinity Health IHA Medical Group, Cardiovascular & Thoracic Surgery - Ann Arbor (1.8 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Kroger Pharmacy (0.3 miles)
• CVS Pharmacy (0.8 miles)
• Meijer Pharmacy (0.9 miles)
• Clark Professional Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (1.1 miles)

Places of Worship

• St Lukes Lutheran Church (0.5 miles)
• Church of the Good Shepherd (1.8 miles)
• Grace Ann Arbor Church (2.7 miles)

Restaurants

• Chili's Grill & Bar (0.7 miles)
• Olga's Kitchen (0.7 miles)
• IHOP (1.1 miles)
• Wendy's (1.2 miles)
• Taco Bell (1.5 miles)
• Popeyes Louisiana Kitchen (2 miles)
• McDonald's (2.7 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (0.7 miles)
• RoosRoast Coffee (2.8 miles)
• Zingerman's Coffee Company (3.6 miles)
• Tim Hortons (3.6 miles)
• Panera Bread (3.7 miles)
• Drip House Coffee Co. (3.8 miles)

Parks

• County Farm Park (1.2 miles)
• Gallup Park (2.3 miles)
• Gallup Canoe Livery (2.3 miles)
• Furstenberg Nature Area (2.7 miles)
• Nichols Arboretum (3.3 miles)
• Riverside Park (3.6 miles)
• Island Park (3.9 miles)

Theaters

• Ann Arbor 20 + Imax (1.3 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)