4075 Packard, Ann Arbor, MI 48108
For more information about senior living options: (844) 490-3973
When examining the costs for Acute Services, Washtenaw County's pricing for a private room stands at $3,700 per month. This figure reflects a slight premium compared to the county average of $3,385, yet remains competitively aligned with the broader state rate of $3,675. These variances suggest that while Washtenaw County may offer enhanced amenities or services justifying the higher cost, it also highlights the region's commitment to maintaining quality healthcare standards in comparison to both local and state benchmarks. Ultimately, individuals seeking acute care will need to weigh these financial considerations against the level of service and care they anticipate receiving in different settings.
| Floor plans | Acute Services | Washtenaw County | Michigan |
|---|---|---|---|
| Private | $3,700 | $3,385 | $3,674 |
Katherine Hoffman N.P. is described as the best, with attentive and caring service. The care and compassion from all care providers at Packard Health are invaluable. Dr. Rion is praised as the best. Packard Health is a vital resource for the community, offering long-term, compassionate care. Jessica Heichel is an amazing provider whose kindness has saved a life. Dr. Ismail is depicted as a wonderful doctor. The on-site pharmacy and U. of M. blood draw clinic provide convenient, comprehensive care.
Dr. Ravi is described as awful and condescending toward women, with a remark telling the patient not to cry. The office is criticized for not prescribing many medications and for referring ADHD patients elsewhere, leaving some patients without timely treatment. A patient reports being kept waiting past closing time and not being seen, followed by issues refilling a prescription. A reviewer alleges a $150 bill was sent to collections months after an appointment, calling the practice a scam. Front desk staff are described as rude and impatient, with some reviewers vowing not to return. Multiple reviewers say it is very hard to reach anyone by phone and that calls are not answered promptly. Prescription refill processes are broken, requiring frequent calls and voicemails, with prescriptions sometimes not sent or sent to the wrong pharmacy. One reviewer reports racist treatment and being told they could never return.The patient feedback about this medical practice is a tapestry of devotion and disappointment, weaving together decades of care with recurring frustrations over access, administration, and occasional interpersonal clashes. On one end of the spectrum, longtime patients celebrate the depth of care they've received, the continuity of relationships with trusted providers, and the convenience of on-site services that make everyday health management easier. On the other end, new patients and even some long-time patients describe a chasm between the compassionate intent of individual clinicians and the practical hurdles of getting timely appointments, medications, and respectful treatment. Taken together, the reviews portray a complex community health resource that is valued for its human touch and integrated services, yet imperfect in execution and inconsistent in patient experience.
A thread running through many positive reviews centers on the quality and empathy of certain clinicians and staff. Katherine Hoffman, NP, is repeatedly singled out as exceptional - "Thee BEST! She always attentive to my needs and is a very caring N.P. I'd highly recommend her to anybody!" Other praise highlights the warmth and competence of various providers and team members, including specific mentions of Dr. Rion as "the best," and expressions of gratitude toward Dr. Ismail and Jessica Heichel, with the latter described as "an amazing provider" whose kindness and compassion have, in one account, literally saved a life. The consistency of care and emotional support from the front desk, medical assistants, and pharmacy staff is also cited in several reviews, underscoring the sense that, when you connect with the right person, this practice can feel like a steadfast partner in health.
Alongside these affirmations, a separate and substantial vein of criticism concerns access to medications and the navigation of prescriptions. A number of reviews claim that the practice does not prescribe certain classes of medications, notably benzodiazepines, narcotics, or stimulants such as ADHD medications, and that such prescriptions are referred out rather than managed in-house. For patients dealing with chronic conditions or complex regimens, this can feel like a barrier to continuity of care, especially when alternative routes involve long wait times or the risk of losing access to essential medications. One reviewer even described the practice as "the only PCP office that doesn't prescribe this" and lamented being shuffled into a referral system that moves slowly at best. The frustration around prescription management is echoed by others who recount months-long difficulties in obtaining refills, with repeated phone calls, voicemail loops, and missed or misdirected refill requests contributing to dangerous lapses in medication coverage.
Beyond medication issues, several patients recount systemic obstacles that affect daily healthcare access. There are stories of extended wait times for routine or urgent visits, with notes that "usually all appointments are at least a month out," even for patients who are acutely ill. Some reviewers describe experiences where providers were late to appointments or where visits ended after closing time, sometimes with the impression that such delays were treated as minor or inconsequential. Billing and administrative friction also appears repeatedly: patients report bills sent to collections after encounters for routine care, confusion about which services were covered, and the perception that the staff's administrative processes fail to keep pace with patient needs. One account describes being charged for an "establishing care" visit alongside charges for prior testing, which can be a tough financial interruption for patients, especially those under-insured or navigating new coverage.
The most troubling narratives center on front-desk conduct and broader questions of respect and equity. A number of reviewers allege rude or impatient interactions at the front desk, and a particularly serious thread involves accusations of racial profiling and disrespect. One patient describes a staff member cussing them out and making harmful remarks about their government name, resulting in a permanent ban from the practice. Another review characterizes encounters with staff as racist or dismissive, claiming that the organization "does not treat their patients with respect and care." These accounts are jarring because they contrast sharply with the compassion praised for clinicians like Dr. Ismail and the NP mentioned above, suggesting that experiences can vary dramatically depending on who patients encounter and when.
In sum, the picture that emerges is of a health system with undeniable strengths and a clear, positive impact on many patients' lives. The integrated model - an on-site pharmacy, a dedicated blood draw clinic, and extended relationships with familiar clinicians - creates a foundation for reliable, convenient care and a sense of community stewardship. Yet the reality for many is tempered by persistent obstacles: inconsistent access to appointments, administrative bottlenecks that impede refills and billing, and serious concerns about how patients are treated by some staff. The practice appears to offer extraordinary value for those who can navigate its complexities and connect with the right team members, but for others, the experience can be frustrating, disheartening, or even distressing when expectations about respect, timely care, and medication access aren't met. For potential patients weighing their options, the takeaways are clear: the care is real and the commitment is evident, but the path to steady, seamless care can be uneven and highly dependent on individual interactions and systemic strides toward better access and communication.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Acute Services assisted living community in Ann Arbor, MI offers a range of amenities and care services to meet the needs of its residents. The community is fully furnished and provides a comfortable and homely environment for its residents.
Residents can enjoy delicious meals in the dining room, with special dietary restrictions catered for. Housekeeping services ensure that the community is always clean and well-maintained. For those who appreciate spending time outdoors, there is a garden and outdoor space available.
The community also offers convenient move-in coordination for new residents, making the transition to assisted living as smooth as possible. Wi-Fi/high-speed internet and telephone services are provided to keep residents connected with their loved ones.
In terms of care services, the staff at Acute Services are trained to assist with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident's medical needs are met. Diabetes diet management, medication management, and assistance with special dietary restrictions are available.
Transportation arrangements can be made for medical purposes or to attend doctors' appointments. Scheduled daily activities provide opportunities for socialization and engagement within the community.
Acute Services is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, the Acute Services assisted living community in Ann Arbor provides a comfortable and supportive environment where residents can receive the care they need while enjoying a range of amenities and nearby conveniences.
When examining the costs for Acute Services, Washtenaw County's pricing for a private room stands at $3,700 per month. This figure reflects a slight premium compared to the county average of $3,385, yet remains competitively aligned with the broader state rate of $3,675. These variances suggest that while Washtenaw County may offer enhanced amenities or services justifying the higher cost, it also highlights the region's commitment to maintaining quality healthcare standards in comparison to both local and state benchmarks. Ultimately, individuals seeking acute care will need to weigh these financial considerations against the level of service and care they anticipate receiving in different settings.
Acute Services is located at 4075 Packard, Ann Arbor, MI 48108 in Washtenaw County, Michigan
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