Homewatch CareGivers

Pros

• The staff at Homewatch is committed to following through, which is promising.
• The director of the company impressed the reviewer during a visit to her office.
• The services offered by Homewatch were highly regarded by the reviewer.
• Breanne provided valuable thoughts and ideas for introducing a caregiver to their mother-in-law.
• Despite a rough start, the reviewer is hopeful that things will improve with Homewatch.
• The caregiver who sat and watched TV with their dad was highly liked by the reviewer's mom.
• The initial impression of Homewatch was positive, with the reviewer being impressed by the kind of services offered.
• The reviewer had a productive conversation with the owner regarding their care needs, showing an intent from the staff to address them appropriately.

Cons

• The person never wore a mask during COVID and got a new job.
• They couldn't hire additional help and no one would call back.
• The new hire never showed up and was fired or quit.
• They didn't fill the additional shifts needed.
• The scheduler claimed she didn't know about the need for care.
• The owner angrily interrupted and made a clear threat during a phone call.
• Homewatch, by their own admission, is completely unacceptable in terms of service.
• There was a rough start initially with the staff.

Review

Homewatch has been providing care for the reviewer's father for a couple of years now. Initially, they had a caregiver who would sit and watch TV with their dad, which their mom greatly appreciated. However, during the COVID-19 pandemic, this caregiver failed to wear a mask and eventually got a new job. The family tried to hire additional help during the spring but faced difficulty as no one would call back or fill the shifts. The company then hired a new person who failed to show up and was subsequently fired or quit. Eventually, they found someone great for two out of three shifts but were still in need of more assistance due to the significant decline in their father's health.

As their father required hospice care at home, they informed Homewatch about the need for more shifts. Although frustrated initially with their mom for not being clear with Homewatch, the reviewer later realized it was not her fault. Their father became bedridden and was moved to respite care through hospice services. During this time, while dealing with legal matters and searching for a suitable home, the family had an important conversation with Homewatch regarding the shifts that needed to be filled upon his return on Tuesday.

Unfortunately, as Friday approached when their father was supposed to come home, there was no confirmation from Homewatch about whether or not they would provide care. After several attempts to reach them throughout the day, the reviewer finally spoke with a scheduler who claimed ignorance about their need for care. Frustrated by this lack of communication and commitment to fulfilling their requirements, the reviewer contacted the owner who appeared angry during their conversation.

During this call with the owner of Homewatch, she mentioned having various ways to accommodate clients' needs for more care but seemed unaware of any prior discussion regarding specific shift requirements. The reviewer interrupted to clarify that they had indeed extensively discussed these needs but was met with an aggressive response from the owner threatening to review the recorded calls. This encounter left the reviewer feeling dissatisfied and questioning the competency of Homewatch's services.

Despite the rocky start, there is hope that things will improve moving forward. The staff at Homewatch appears determined to follow through on their commitments, which gives some promise for better experiences in the future. The reviewer even visited the director at her office and was impressed with both her and the services offered by Homewatch. The only remaining aspect is finding the right time to introduce a caregiver to their mother-in-law, and Breanne from Homewatch has provided valuable thoughts and ideas on how to approach this change sensitively for her and the rest of the family.

In conclusion, while there have been challenges and frustrations with communication and fulfillment of shifts, it seems that Homewatch has potential for improvement. It remains to be seen whether they can address these issues adequately and provide consistent, reliable care for their clients.

This part of Ann Arbor, Michigan offers a variety of amenities and services suitable for senior living. The area is home to several reputable physicians' offices, including the University of Michigan Health Center and Briarwood Medical Group, providing convenient access to healthcare services. There are also pharmacies nearby such as CVS and Meijer, ensuring easy access to medication. For transportation, U-Haul Moving & Storage is close by, making moving or storage needs hassle-free. Additionally, there are plenty of dining options like Olive Garden and P.F. Chang's China Bistro for enjoyable meals out. Nearby cafes like Zingerman's Coffee Company offer cozy spots for relaxing with a hot beverage. Parks in the vicinity provide opportunities for outdoor recreation and relaxation in nature. Overall, this area presents a well-rounded community with essential services and recreational options for seniors looking to reside in Ann Arbor.

Physicians

• HairClub (0 miles)
• University of Michigan Spine & Headache Program (0.1 miles)
• Briarwood Medical Group (0.2 miles)
• University of Michigan Health Center (0.2 miles)
• U of M Family Practice - Briarwood Circle (0.3 miles)
• CTR For Reproductive M (0.3 miles)
• Greater Ann Arbor Neurology Associates PC (0.6 miles)

Restaurants

• Olive Garden (0.3 miles)
• P.F. Chang's China Bistro (0.3 miles)
• Potbelly Sandwich Shop (0.6 miles)
• No Thai (0.6 miles)
• Mark's Mid-Town Coney Island (0.9 miles)
• McDonald's (1 miles)
• Dominick's (2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Costco Store (1 miles)
• Meijer Pharmacy (1.1 miles)
• Meijer Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Ann Arbor Pharmacy (2 miles)

Places of Worship

• Grace Ann Arbor Church (0.6 miles)
• Church of the Good Shepherd (1.7 miles)
• St Paul Lutheran Church (2.4 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• Ann Arbor Station (2.9 miles)

Cafes

• Zingerman's Coffee Company (0.9 miles)
• RoosRoast Coffee (1 miles)
• Starbucks (1.1 miles)
• Drip House Coffee Co. (1.3 miles)
• Jefferson Market (2.2 miles)
• Panera Bread (2.3 miles)
• Hyperion Coffee Co. (2.4 miles)

Hospitals

• Serenity Home Care & Rehab Services (1.3 miles)
• Saint Joseph Mercy Health System (2.5 miles)
• Biotronic International (2.5 miles)
• University of Michigan Von Voigtlander Women's Hospital (2.7 miles)
• Ped Cardiology Cs Mott (2.7 miles)
• C.S. Mott Children's Hospital (2.8 miles)
• Amou (2.8 miles)

Parks

• Allmendinger Park (1.7 miles)
• Fritz Park (1.9 miles)
• County Farm Park (2.4 miles)
• South Maple Park (2.6 miles)
• Nichols Arboretum (2.7 miles)
• West Park (2.7 miles)
• Burr Oak Park (3 miles)