University Senior Living

Pros

• The facility is praised for its friendly and interactive staff who consistently engage with residents.
• There is appreciation for the cleanliness of the facility, despite some lingering issues in specific areas.
• Residents enjoy the pet-friendly environment, enhancing their overall living experience.
• Many families find the care provided to their loved ones to be satisfactory, with staff members being described as compassionate and kind.
• The community offers a variety of activities that residents can participate in, which helps keep them engaged.
• The location of University Senior Living is considered excellent, especially given its proximity to top medical facilities.
• Several reviewers express that they would recommend University Senior Living to other families based on positive personal experiences.

Cons

• The facility struggles with maintaining cleanliness, as evidenced by a persistent urine smell in the corridors and unclean elevators.
• Staff turnover is high, leading to concerns about the quality of care and engagement with residents.
• Promised transportation services for doctor appointments were not consistently provided, resulting in abandonment outside a doctor's office.
• Residents have experienced issues with medication management during transfers from hospitals to the facility.
• There are complaints about insufficient encouragement and engagement in activities for residents, particularly for those who are less communicative.
• Some staff members appear disinterested or minimally engaged in their roles, affecting overall care quality.
• Food quality does not meet expectations, with meals described as marginal at best.
• Communication between staff and family members is lacking, leading to frustration regarding care updates and resident well-being.
• The executive director's lack of responsiveness has raised concerns among families about leadership commitment to resident care.
• There are no church services offered at the facility, disappointing some residents who valued spiritual activities.

Review

The reviews of University Senior Living (USL) in Ann Arbor reveal a complex tapestry of experiences for families seeking assisted living care. Many reviewers express gratitude for the facility's engaging staff, who are often noted to actively interact with residents, providing a warm and supportive atmosphere. The presence of licensed nurses available 24/7 is particularly appreciated by families, who find comfort in knowing that their loved ones can receive immediate medical attention when needed. One reviewer articulated a sense of satisfaction with the diligent workers at USL, highlighting their commitment to staying busy rather than being preoccupied with personal devices.

However, several frustrations emerged consistently throughout the reviews related to patient transfers from hospitals and communication issues regarding medication management. Some families reported serious lapses during transfers where critical medications went missing or confusion arose about medication changes. One reviewer shared how the physician assistant (PA) on-site helped rectify medication issues, emphasizing that while staff were generally helpful, systemic problems persisted during transitions between facilities. Additionally, learning about nursing laws and regulations in Michigan was identified as an added layer of complexity for families navigating care.

There were mixed feelings about the cleanliness and maintenance of the facility itself. While many acknowledged that housekeeping staff worked hard to keep areas tidy, complaints about persistent odors—particularly urine scents in corridors—were prevalent. This raises concerns about hygiene standards within common spaces versus private rooms that appeared better maintained. In regard to resident care specifics, several reviewers felt that personal hygiene needs were not adequately addressed; some mentioned instances where loved ones did not receive regular bathing or changing of clothes.

Further complicating perceptions was the promise of included services such as transportation to doctor appointments—a service that some family members found lacking or poorly executed. Instances where residents were left stranded after appointments raised alarms about accountability and oversight within the facility's operations. Reports also highlighted a disconnect between expectations set during initial tours—with promises of attentive care—and actual experiences reported later by families dealing with high turnover rates among staff and perceived understaffing.

While food quality received varied feedback—some claiming it failed to meet expectations set during intake interviews—the general sentiment suggested there was room for improvement in meal offerings including more options for those with dietary restrictions like diabetes. Even as residents enjoyed certain activities like music therapy sessions or arts and crafts programs, requests for increased encouragement from staff towards participation underscored an apparent need for greater engagement initiatives suited to varying levels of resident functioning.

Despite these challenges, many families expressed appreciation towards individual caregivers whom they described as compassionate and dedicated amid staffing difficulties facing senior living communities more broadly due to external pressures such as industry-wide shortages and economic constraints on compensation levels. Reviews reflected an overall ambivalence: while some lauded USL’s nurturing environment enriched by pet-friendly policies and strong community bonds among residents, others felt let down by unmet service promises leading them ultimately to question whether they could wholeheartedly recommend USL.Summarizing these diverse perspectives illustrates both positive attributes alongside significant gaps needing addressal in order for University Senior Living to truly fulfill its mission in providing excellent care tailored compassionately towards all individuals residing there.

This area of Ann Arbor, Michigan offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With multiple physicians' offices, including the University of Michigan Spine & Headache Program and Briarwood Medical Group, residents have access to top-quality healthcare close by. There are also several pharmacies nearby, such as CVS Pharmacy and Meijer Pharmacy, making it easy to fill prescriptions and manage healthcare needs. In terms of dining options, popular restaurants like P.F. Chang's China Bistro and Olive Garden are within walking distance, providing opportunities for delicious meals out. Additionally, cafes like Zingerman's Coffee Company and RoosRoast Coffee offer cozy spots to enjoy a cup of coffee with friends or family. For those who enjoy outdoor activities, there are several parks in the vicinity where one can take leisurely walks or simply relax amidst nature. Access to transportation services like U-Haul Moving & Storage and Ann Arbor Station make it convenient for seniors to get around the area if they do not drive themselves. Lastly, the presence of reputable hospitals such as Saint Joseph Mercy Health System and C.S. Mott Children's Hospital provides peace of mind knowing that quality medical care is easily accessible in case of emergencies.

Physicians

• HairClub (0.1 miles)
• University of Michigan Spine & Headache Program (0.2 miles)
• U of M Family Practice - Briarwood Circle (0.2 miles)
• Briarwood Medical Group (0.3 miles)
• University of Michigan Health Center (0.3 miles)
• CTR For Reproductive M (0.4 miles)
• Greater Ann Arbor Neurology Associates PC (0.5 miles)

Restaurants

• P.F. Chang's China Bistro (0.3 miles)
• Olive Garden (0.4 miles)
• Potbelly Sandwich Shop (0.5 miles)
• No Thai (0.6 miles)
• McDonald's (0.9 miles)
• Mark's Mid-Town Coney Island (0.9 miles)
• Washtenaw Dairy (2 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Meijer Pharmacy (1 miles)
• Meijer Pharmacy (1 miles)
• Costco Store (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Ann Arbor Pharmacy (2.1 miles)

Places of Worship

• Grace Ann Arbor Church (0.7 miles)
• Church of the Good Shepherd (1.8 miles)
• St Paul Lutheran Church (2.3 miles)

Cafes

• Zingerman's Coffee Company (0.9 miles)
• RoosRoast Coffee (1 miles)
• Starbucks (1 miles)
• Drip House Coffee Co. (1.3 miles)
• Jefferson Market (2.1 miles)
• Panera Bread (2.3 miles)
• Hyperion Coffee Co. (2.3 miles)

Transportation

• U-Haul Moving & Storage (0.9 miles)
• Ann Arbor Station (2.9 miles)

Hospitals

• Serenity Home Care & Rehab Services (1.3 miles)
• Saint Joseph Mercy Health System (2.5 miles)
• Biotronic International (2.5 miles)
• University of Michigan Von Voigtlander Women's Hospital (2.7 miles)
• Ped Cardiology Cs Mott (2.7 miles)
• C.S. Mott Children's Hospital (2.8 miles)
• Amou (2.8 miles)

Parks

• Allmendinger Park (1.6 miles)
• Fritz Park (1.9 miles)
• County Farm Park (2.5 miles)
• South Maple Park (2.5 miles)
• West Park (2.7 miles)
• Nichols Arboretum (2.7 miles)
• Burr Oak Park (2.9 miles)