3800 Glengarry Court, Ann Arbor, MI 48105
For more information about senior living options: (844) 490-3973
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The facility is spotless, welcoming, and fresh-smelling. Leann and the dedicated nursing staff, the skilled rehab team, and the kitchen staff are exceptional. The care, PT, OT, and other services are excellent. The staff is attentive and knowledgeable. The Director, Ben M., is present, professional, compassionate, and has created a culture of appreciation. The environment is updated, clean, and welcoming. The independent living apartments are gorgeous and updated, with a vibrant schedule of activities. The campus is a beautiful place filled with friendly people.
The rehab unit is hard to staff, and it shows in very long waits for bathroom assistance and late medication deliveries. On at least one visit, there was a 45-minute delay for help, with only one staff member on the wing while others were busy. A supervisor was seen sitting on a desk, swinging his legs, while patients waited. There was concern that there is a space designed to allow staff to hide from patients and visitors. It's suggested that staff hiding and goofing off could contribute to losing good staff members. The facility is viewed as short-staffed, with long call-light waits and residents at risk of falls. CNAs and nurses were overheard gossiping about residents, described as unprofessional and tacky. The rehab portion was described as a giant black mark on the medical profession. One resident was left in a dirty diaper for hours, and discharge notes allegedly omitted a bed sore to avoid trouble. A reviewer reported having to scream to get a nurse's attention and medications were delivered hours late. Gross negligence and incompetence were claimed in a case where a family member's care could have been endangered.Glacier Hills Rehab in Ann Arbor emerges in these accounts as a place of strong, personal experience that runs the gamut from heartfelt praise to pointed frustration. On the whole, families describe the campus as welcoming and well kept, with a sense of community that spans independent living and rehabilitation services. One family member recounts a father's four-week rehabilitation journey in which he ended up stronger and healthier, highlighting the attentive care of Leann, the nursing team, the skilled rehab staff, and even the kitchen crew. That reviewer emphasizes the facility's cleanliness and fresh atmosphere, and they come away with a high recommendation for Glacier Hills when quality care is what's needed.
The independent living experience at Glacier Hills also surfaces as largely positive in several of these messages. Families note apartments that residents seem to enjoy, robust activity calendars, opportunities to socialize with fellow residents, and a thriving dining scene. The sense of a close-knit community - residents and staff engaging with one another - comes through clearly, and many reviewers praise the upkeep of the property. They acknowledge that no place is perfect and that staffing struggles can momentarily affect service, but they describe a generally satisfying environment with well-regarded amenities, a wide array of exercises, lectures, concerts, and off-campus entertainment options that keep residents engaged. In short, for many living in independent units, Glacier Hills feels like a positive and supportive home.
Yet there is no shortage of caveats about the rehab side of Glacier Hills. A friend who spent time there about a year and a half ago - and later moved to independent living - offers a sobering contrast: rehab, typically the most medically demanding phase for seniors, can be hard to staff, and that strain showed in tangible ways. They describe very long waits for bathroom assistance after pressing a call button, and medications arriving late. They recount a broader atmosphere of under-resourced care in some moments, including a particularly vivid anecdote about staff who seemed unavailable on an entire wing, with a supervisor reportedly disengaged and a scene where staff appeared to be behind a floor-to-ceiling mirror, talking and laughing, while patients waited for help. The implication is that, at least at that time, the organizational structure and staffing pressures contributed to gaps in safety and timely care. Reviewers speculate about how corporate ownership or buyouts - specifically a Trinity purchase - may have influenced priorities, with many acknowledging updates and improvements but remaining uncertain about whether the changes have fully translated to day-to-day care.
Even within the positive frame about the campus and independent living, several reviewers emphasize the ongoing challenge of staffing and the way it can color perceptions of care. A recurring sentiment is that the physical environment - an updated campus, clean rooms, and a safe, welcoming atmosphere - does not automatically shield residents from the frustrations of delayed responses to needs, especially for rehabilitation patients who require frequent assistance. Several observers note that while some visits are characterized by attentive, professional, and compassionate care, there are days when the pace is slow, and the balance between efficiency and thoroughness becomes a visible strain.
The personal narratives also illuminate the human side of Glacier Hills: the people who make up the community. One update paints a picture of a large, thriving, and engaged campus where staff across departments - from general management to dining, maintenance, and security - are accessible and responsive. A resident praises the director in particular, naming Ben M. as present, professional, and compassionate, and credits him with cultivating a culture of appreciation that spills over to staff performance. In this line of experience, Glacier Hills becomes more than a building; it's a place where continuity of care for aging loved ones - across independent living and aging-in-place options - feels possible, and where families gain confidence about the future.
There are sharper, more distressing accounts embedded in these reviews as well. A grandmother's experience in rehab is described as particularly troubling, including a week-long period in which she was not allowed to leave bed, a nurse leaving her in a soiled diaper for hours after she signaled a need to use the bathroom, and discharge notes omitting a bed sore that later became a matter of concern. That narrative culminates in a strong admonition against sending loved ones to Glacier Hills, framed as an example of medical negligence and a failure to meet basic standards of care. It sits beside other testimonies praising the same facility for excellent rehab services, which creates a stark contrast that underscores how widely experiences can diverge within the same location.
On the other end of the spectrum, some reviewers offer a robust defense of Glacier Hills as a rehab facility, noting strong performance in physical and occupational therapy and a well-maintained environment. They describe well-run showers that are scheduled and executed, flexible dining options, and a commitment to personalized service. The positive assessments also remind readers that the rehab experience is not monolithic: while many patients report excellent progress in PT and OT and attentive nursing care, others recount significant frustrations - delays in medications, slow responses to call lights, and even outbreaks of illness that traced back to care moments within the rehab wing.
Ultimately, the collection of experiences presents Glacier Hills as a complex, multifaceted community. For many residents and their families, the campus delivers a high-quality, supportive environment with clean facilities, a range of engaging activities, and a culture of care that can adapt to different needs as they age. The independent living component shines with attractive apartments, vibrant social life, and opportunities to participate in events, with improvements over time that reflect the facility's evolving approach under new ownership. Yet there remains a consistent thread of caution: staffing pressures, occasional delays in care, and incidents that raise concerns about safety, accountability, and transparent communication. Taken together, the stories suggest Glacier Hills is a place of opportunity and comfort for many, but one where families should actively participate in care planning, stay informed about staffing and procedures, and closely monitor the day-to-day experiences of their loved ones to ensure they are receiving the level of attention and respect that the community aspires to provide.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Glengarry CLF in Ann Arbor, MI is a fully furnished assisted living community that offers a comfortable and convenient living environment for seniors. The community provides an array of amenities to ensure residents' comfort and convenience, including a dining room where delicious meals are served, housekeeping services to maintain cleanliness, and move-in coordination assistance for a smooth transition.
For those who enjoy spending time outdoors, Glengarry CLF features outdoor spaces where residents can relax and enjoy the fresh air. Telephone and Wi-Fi/high-speed internet services are available, keeping residents connected with their loved ones and the wider world.
The community also offers care services to support residents with their daily needs. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. They also assist with medication management and coordinate with health care providers for specialized care. Residents with diabetes or special dietary restrictions can benefit from personalized meal preparation that meets their specific needs.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access necessary healthcare services. Additionally, scheduled daily activities keep residents engaged and entertained within the community.
Glengarry CLF is conveniently located near parks, pharmacies, and physicians in Ann Arbor, offering easy access to recreational activities and healthcare resources. With its range of amenities and care services, Glengarry CLF provides a supportive and comfortable assisted living experience for seniors in Ann Arbor, MI.
Glengarry CLF is located at 3800 Glengarry Court, Ann Arbor, MI 48105 in Washtenaw County, Michigan
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