SYNERGY HomeCare of Greater Boston - Westwood, MA

Pros

• Synergy HomeCare is described as wonderful and genuinely caring for both clients and employees.
• The office staff are portrayed as caring and understanding toward personnel issues.
• The company is praised for being honest upfront.
• Clients and families note quick issue resolution and reliable service.
• Owners and staff are described as amazing, helpful, and professional.
• The agency is recognized for its ability to cover last-minute shifts.
• Caregivers are described as friendly, punctual, and knowledgeable.
• Caregivers assist with transportation to doctors and pharmacies and with home tasks.
• Families express gratitude for compassionate, individualized care and planning.
• There is a strong sense of trust and a bond formed between caregivers and clients.
• Synergy is noted for pairing the right aide with the right client, enhancing engagement.
• Multiple reviewers highly recommend Synergy HomeCare as one of the best healthcare groups.

Cons

• The reviewer characterizes the company as terrible and questions the caregivers' actual certifications and emergency training.
• They state they are being hounded for a balance after their mother's death, with financial matters being handled by lawyers.
• They describe the provider's representation as classless and careless.

Review

Across a wide array of experiences, Synergy HomeCare appears to be a company that a large portion of clients and families rely on for compassionate, attentive home services. Several reviewers underscore a core truth: the people who work with Synergy - crews of aides, caregivers, and office staff - often go the extra mile to support both the person receiving care and the people who care for them. The overarching message repeated in many comments is that the organization values relationships, treats clients like family, and responds quickly when concerns arise.

One recurring thread is the evident care shown by the office team and leadership. A number of reviewers highlight how the staff are understanding of personnel issues, honest about what the team can deliver, and quick to address needs. The positive sentiment isn't limited to the aides in the field; it extends to the owners and managers who are described as approachable and committed to keeping things running smoothly for families and patients. In one strong endorsement, a reviewer notes that the owner Uma is responsive and that problems are resolved promptly, with Shakira and Susan singled out as especially capable and caring. The sense of a cohesive, supportive leadership culture runs through many of the testimonials.

While the theme of care and reliability is strong, one review presents a cautionary note about caregiver certifications and billing practices. That reviewer urges potential clients to verify that caregivers hold appropriate certifications and training - particularly for emergency situations - and describes a difficult experience involving financial collection activities after a loved one's passing. This perspective stands in contrast to the many flattering accounts and serves as a reminder that experiences can vary, underscoring the importance of clear communication and due diligence when engaging any home-care provider.

Despite that caution, the majority of experiences shared paint Synergy as a flexible and dependable partner. Several reviewers describe seamless collaboration with the company when working within challenging schedules or unusual circumstances. The ability to cover shifts last minute, as well as to accommodate special requests from families managing complex caregiving needs, is repeatedly praised. A reviewer who works as a Resident Service Director notes only a few bumps, and attributes those to normal operations rather than systemic failures; they emphasize that Uma, the owner, resolves issues promptly and that Shakira and Susan are remarkable caregivers who contribute to a positive caregiving environment. The overall impression is of a team that can adapt quickly to changing needs.

Caregiver quality and client matching also emerge as standout strengths. Many testimonials highlight the professionalism, kindness, and attentiveness of the aides who visit clients at home. One reviewer emphasizes how the staff were introduced and supported by the owners, and how even with multiple caregivers, each team member was thoughtful, patient, and knowledgeable. The driving behavior of the caregivers - punctuality, careful driving, and competence in navigating doctor visits with clients - receives particular praise. In several accounts, families recount that caregivers helped with errands, at-home tasks, and paperwork, making daily life easier and more manageable for aging parents or relatives.

A particularly touching set of stories revolves around Alzheimer's care and end-of-life transitions. Reviewers recount how Synergy was instrumental in recognizing and responding to memory-related needs, forming bonds based on trust, friendship, and compatibility with the person receiving care. One account describes a heartfelt progression with a mother-in-law facing rapid decline from Alzheimer's; the caregiver Annette helped establish trust and a smooth transition to a full-time facility when the time came. The positive relationship with Annette - and the broader sense of partnership with the Synergy team - left families feeling reassured and appreciative of the care journey, even during difficult decisions.

Several reviewers go further to celebrate the long-term value of choosing Synergy HomeCare. A client notes two years of service marked by the owners' and staff's ongoing helpfulness and consideration, and they express a strong willingness to recommend the company "without hesitation." The sentiment isn't just about meeting basic needs; it's about a holistic, supportive approach to caregiving that acknowledges the emotional weight of aging, medical concerns, and family dynamics. The praise often centers on individualized care planning, compassionate assessments, and a track record of caregivers who can align with what the client and family value most.

In the end, what emerges is a portrait of Synergy HomeCare as a company that many families come to rely on for dependable, empathetic, and personalized in-home support. The best testimonials celebrate the right caregiver-client matches, the ability to respond to emergencies or last-minute changes, and the sense that both clients and their families are treated with respect and dignity. The reviews collectively emphasize that the right combination of leadership, care teams, and adaptable service can make a substantial difference in living well at home, even in the face of challenging health issues or complex care needs. For those seeking private-duty home care, the stories shared here suggest that Synergy's approach - rooted in relationship, responsiveness, and individualized care - has left a meaningful impact on many families and their loved ones.

This part of Westwood, Massachusetts offers a variety of amenities that cater to the needs and interests of seniors. There are several restaurants located within close proximity, providing convenient dining options. Additionally, there are cafes for socializing and enjoying a cup of coffee. For medical care, there are various physician offices nearby, as well as pharmacies for medication needs. The area also has several parks for outdoor recreation and relaxation. Transportation services such as train stations are easily accessible for traveling around the area. Places of worship offer spiritual support, while hospitals are conveniently located for any healthcare needs. Lastly, there are theaters nearby for entertainment options. Overall, this part of Westwood provides a comfortable and convenient environment for senior living.

Restaurants

• Wendy's (0.2 miles)
• Castle Island Brewing (0.7 miles)
• C.F. McCarthy’s (2.8 miles)
• Crescent Ridge Dairy (3.5 miles)
• Rico's Pizzeria (3.6 miles)
• Yard House (4.9 miles)
• Sonic Drive-In (5.5 miles)

Cafes

• Panera Bread (0.6 miles)
• Brookside Cafe (1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.8 miles)
• Dunkin' Brands (4.8 miles)
• Starbucks (6.8 miles)
• Cilla's Coffeehouse (7.2 miles)

Physicians

• Dedham Medical Associates (0.9 miles)
• Guild Medical Center (1.9 miles)
• The Foxboro Center For Women's & Family Health (4.9 miles)
• Pediatric Associates of Wellesley (5.1 miles)
• Brigham & Womens Mass General Healthcare Center (5.8 miles)
• Signature Healthcare Pediatrics (7.3 miles)
• Dedham Medical (7.3 miles)

Parks

• Francis William Bird Park (0.9 miles)
• Hinckley Playground (5.8 miles)
• Houghton's Pond (6.3 miles)
• Borderland State Park (7 miles)
• Cutler Park (8.5 miles)
• Almont Park (9.4 miles)
• Braintree Highlands Community Playground (9.5 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Wegmans (3.9 miles)

Transportation

• Canton Junction Station (2.4 miles)
• Route 128 station (4.3 miles)
• MBTA Commuter Rail (5.5 miles)
• Readville (6.3 miles)
• Norfolk Transfer Station (7.5 miles)
• Mansfield Railroad Station (9 miles)

Places of Worship

• Saint Catherine of Siena Parish (2.4 miles)
• First Baptist Church (7.8 miles)
• St Mary's Church Mansfield (8.7 miles)
• Annunciation Greek Orthodox Church (8.9 miles)

Hospitals

• New England Baptist Outpatient Care Center (4.6 miles)
• West Roxbury VA Hospital (8 miles)

Theaters

• Showcase Cinema de Lux Randolph (7.1 miles)
• AMC Braintree 10 (9.4 miles)