SYNERGY HomeCare of Greater Boston - Westwood, MA in Westwood, MA

Pros

• Synergy HomeCare is described as wonderful and genuinely caring about both clients and employees.
• The office staff are caring and understanding toward personnel issues, and they are upfront and honest.
• The company is reliable and quick to resolve issues, with Shakira and Susan described as amazing.
• The owner Uma promptly addresses concerns, and the team is noted for being amazing.
• Synergy is highly recommended for private duty home care because they truly care about loved ones.
• The agency is a great asset, capable of covering last-minute shifts and maintaining professionalism.
• The staff and home health aides provide great care and help.
• They are very caring and accommodating to unusual circumstances.
• The owners and staff are consistently helpful and considerate, making the service highly recommended.
• Caregivers are introduced and supported by the owners and are thoughtful, patient, and knowledgeable; they are punctual and careful drivers.
• Peter and Shannon provided fantastic, quick-to-respond service; the staff are friendly and accommodating.
• The agency excels at pairing the right aide with the right client, making activities enjoyable and setting it apart.

Cons

• One reviewer describes the service as terrible and cautions others to verify the caregivers' actual certifications and training, especially for emergencies.
• Another reviewer states that the client was hounded for a balance after their mom passed, while financial accounts were being settled with lawyers.
• The reviewer accuses the provider's representation of being classless and careless toward any decent provider.
• There is mention that the situation worsened, necessitating a transition to full-time assisted living.

Review

SYNERGY HomeCare of Greater Boston in Westwood is best suited for families seeking dependable, hands-on in-home care that lets an aging loved one stay at home. The service excels when daily tasks, transportation, companionship, and flexible scheduling are needed without committing to a full-time facility. Its model centers on personalized caregiver matching and visible owner involvement, which helps families feel their loved one is known and valued. This approach particularly benefits seniors who can manage some activities with assistance, recover from a health setback, or face memory-related challenges where steady supervision and gentle prompting matter. The Westwood location makes responsive, local support practical for the greater Boston area.

Those weighing alternatives should note that extremely intensive medical needs or highly specialized memory-care environments may be better served by a facility or a provider with deeper clinical oversight. A notable caution raised in reviews concerns caregiver certifications and emergency-training specifics; prospective clients should verify each aide's credentials upfront and demand written records of training. In at least one case, families encountered financial frustration after a loved one passed, which underscores the importance of a clear, documented billing agreement and transparent communications. For families prioritizing the lowest cost or a more clinical care model, other agencies may offer tighter cost controls or different credentialing configurations.

The agency's strongest selling points address the core needs of most home-care families. The staff is consistently described as caring, patient, and capable, with owners Uma and colleagues Shakira and Susan actively ensuring shifts are covered - even on short notice. The ability to pair the right aide with the client - considering personality, routines, and preferences - builds trust quickly and reduces caregiver turnover. Transportation to appointments, light housekeeping, and dependable companionship are delivered with reliability, and caregivers arrive on time with careful driving. The owner-led oversight translates into rapid problem-solving and a sense of accountability that is frequently cited as a major differentiator.

Care quality is reinforced by genuine relationship-building. Families repeatedly note the bond that forms between the client and the caregiver, sometimes to the point of easing acceptance of new staff or transitions to more intensive care settings. One caregiver pairing helped a loved one trust staff enough to support later transitions to full-time assisted living, illustrating a depth of experience with memory-related needs and the social dynamics of aging at home. The company's approach to assessment and ongoing care planning - tuning services as conditions evolve - appears to keep the plan aligned with real-life daily life, not merely a static checklist. These elements together create stability that translates into fewer crises and more predictable routines.

Potential drawbacks do warrant caution and proactive management. Billing disputes and concerns about how accounts are handled for a deceased loved one are not trivial, and require upfront clarity. Prospects should insist on a detailed, written care plan with milestones, a transparent pricing structure, and a defined escalation path. Request caregiver credentials and recent training updates for every assigned aide, and consider a short trial period to confirm compatibility and responsiveness. Establishing direct channels to the owners for urgent issues helps maintain momentum and trust. With these safeguards, the agency's proven strengths - compassion, flexibility, and hands-on leadership - tend to outweigh the potential downsides.

Bottom line: SYNERGY HomeCare of Greater Boston delivers a practical, high-touch home-care option for families who want reliable, adaptable support with strong owner involvement and a track record of dependable staffing. It is especially compelling for seniors who value companionship, assistance with errands, and transportation, plus families willing to invest in careful caregiver matching and ongoing care planning. Those with deeply medicalized needs, advanced memory-care requirements, or tighter budget constraints should explore alternatives, prioritizing credential verification, explicit care plans, and transparent billing terms. Engage early with the owners, request caregiver profiles, and insist on a structured, written plan to determine if this agency aligns with long-term goals and daily quality of life.

This part of Westwood, Massachusetts offers a variety of amenities that cater to the needs and interests of seniors. There are several restaurants located within close proximity, providing convenient dining options. Additionally, there are cafes for socializing and enjoying a cup of coffee. For medical care, there are various physician offices nearby, as well as pharmacies for medication needs. The area also has several parks for outdoor recreation and relaxation. Transportation services such as train stations are easily accessible for traveling around the area. Places of worship offer spiritual support, while hospitals are conveniently located for any healthcare needs. Lastly, there are theaters nearby for entertainment options. Overall, this part of Westwood provides a comfortable and convenient environment for senior living.

Restaurants

• Wendy's (0.2 miles)
• Castle Island Brewing (0.7 miles)
• C.F. McCarthy’s (2.8 miles)
• Crescent Ridge Dairy (3.5 miles)
• Rico's Pizzeria (3.6 miles)
• Yard House (4.9 miles)
• Sonic Drive-In (5.5 miles)

Cafes

• Panera Bread (0.6 miles)
• Brookside Cafe (1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.8 miles)
• Dunkin' Brands (4.8 miles)
• Starbucks (6.8 miles)
• Cilla's Coffeehouse (7.2 miles)

Physicians

• Dedham Medical Associates (0.9 miles)
• Guild Medical Center (1.9 miles)
• The Foxboro Center For Women's & Family Health (4.9 miles)
• Pediatric Associates of Wellesley (5.1 miles)
• Brigham & Womens Mass General Healthcare Center (5.8 miles)
• Signature Healthcare Pediatrics (7.3 miles)
• Dedham Medical (7.3 miles)

Parks

• Francis William Bird Park (0.9 miles)
• Hinckley Playground (5.8 miles)
• Houghton's Pond (6.3 miles)
• Borderland State Park (7 miles)
• Cutler Park (8.5 miles)
• Almont Park (9.4 miles)
• Braintree Highlands Community Playground (9.5 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Wegmans (3.9 miles)

Transportation

• Canton Junction Station (2.4 miles)
• Route 128 station (4.3 miles)
• MBTA Commuter Rail (5.5 miles)
• Readville (6.3 miles)
• Norfolk Transfer Station (7.5 miles)
• Mansfield Railroad Station (9 miles)

Places of Worship

• Saint Catherine of Siena Parish (2.4 miles)
• First Baptist Church (7.8 miles)
• St Mary's Church Mansfield (8.7 miles)
• Annunciation Greek Orthodox Church (8.9 miles)

Hospitals

• New England Baptist Outpatient Care Center (4.6 miles)
• West Roxbury VA Hospital (8 miles)

Theaters

• Showcase Cinema de Lux Randolph (7.1 miles)
• AMC Braintree 10 (9.4 miles)