BrightStar Healthcare

Pros

• BrightStar is fantastic.
• Hyndra has been an amazing aide to her mom and helps her feel safe and cared for.
• Hyndra takes initiative to wash, fold, and organize clothes into outfits for the week.
• Bruno and David from BrightStar Care are professional, accommodating, responsive, helpful, and informative.
• BrightStar Care Norwood staff are professional, responsive, and compassionate with well-thought plans.
• Louisa is a fantastic, trusted, and loving caregiver who always helps with a smile.
• The BrightStar Care RNs (Amy, Betsy, and Kiana) bring confidence, competence, and compassion.
• Brian Silven shows exceptional personal involvement and empathy, especially in crises.

Cons

• Three days into BrightStar's services, there were two consecutive no-call/no-shows, a six-hour delay in callbacks, and no communication about coverage, with the owner telling the client to find another company.
• This was described as the most unprofessional experience they've ever had with a company.
• A reviewer mentioned a prior cleaner who did not organize clothes or wash them, implying substandard housekeeping.

Review

BrightStar Care Norwood has earned a strong, enduring reputation among families who rely on their services, with countless stories of warmth, competence, and attentive, detail-oriented care. One recurring theme across the notes is how much the team goes above and beyond in everyday tasks as well as in crisis moments. For many clients, Hyndra's thoughtful care stands out: she didn't just follow a schedule - she proactively improved daily life by washing and folding clothes, organizing outfits for the week, and accompanying her client to get her nails done. Her communication also hit the right balance, delivering updates that families found steady, informative, and reassuring. These kinds of proactive touches - like anticipating needs and adding small, meaningful routines - help families feel confident that their loved ones are safe and well-cared-for when they're not in the room.

The leadership and the broader care team at BrightStar Norwood were repeatedly described as professional, accommodating, and deeply responsive. Bruno and David were singled out for their professionalism, helpfulness, and informative approach, with care staff described as highly professional and compassionate. The sense that the entire organization is set up to listen to families, respond quickly, and match the right staff to the right needs comes through in multiple reviews. Clients emphasize that BrightStar staff not only understand elder care technically but also bring genuine warmth and empathy to their interactions, which is a powerful combination in home care and extended care settings.

Several reviews highlight the Norwood team's ability to tailor care to each unique situation. A reviewer praised the staff for flexibility, noting that "each situation is unique" and that the company consistently provides well-thought-out plans. This adaptability is complemented by the care team's reliability and ongoing communication. Family members spoke of quick turnaround times on questions and updates, with staff who "responded to emails and voicemails quickly" and kept everyone informed about medical or personal care needs. The result is a trusted partnership between families and BrightStar Norwood, built on consistent communication and a shared focus on the client's comfort and safety.

Individual caregivers also stood out for their competence and dependable, compassionate care. Marie N was described as knowledgeable and reliable, providing steady, safe care for a loved one. Louisa was characterized as a fantastic, trusted, and loving caregiver who met every need with a smile. The nursing team - Amy, Betsy, and Kiana - was repeatedly recognized for their confidence, competence, and compassion, with one reviewer noting they had experienced higher levels of care and professionalism from BrightStar's RNs than from other services. Across these personal accounts, the common thread is not just skill, but a genuine, attentive approach that respects the dignity and preferences of the client.

Several long-form testimonies illustrate the impact BrightStar Norwood can have on a family's ability to keep a loved one in a preferred living situation and maintain a sense of normalcy. One reviewer described how BrightStar helped their mother-in-law stay in an independent living facility by coordinating medication, dressing, and daily routines, while also encouraging social engagement by recognizing interests and bringing positive energy into daily life. Ann Marie's steady positivity and reminders that certain things are "ok" or "natural" at her age resonated deeply, reinforcing a respectful, patient approach that many families value. The care team's ability to enable a client to continue living in a comfortable setting, with staff who know the routine and the person, was repeatedly highlighted as a major strength.

The quality of communication and coordination extended beyond the home as well. Several families noted seamless collaboration with facilities during transitions, timely medical attention, and quick responses to emails and voicemails. When a family needed transportation after a medical procedure or discharge, BrightStar Norwood staff demonstrated willingness to go the extra mile, coordinating logistics with hospitals and centers so that clients could travel safely and comfortably. A standout example involved a caregiver who became a "godsend" for a discharge situation, accompanied by the team's quick, compassionate actions to ensure a smooth process.

Of course, no service is without hiccups. One review described a troubling period where, three days into service, there were no calls or shows for two consecutive days, followed by a delayed call back and a difficult conversation about coverage. The reviewer labeled it the most unprofessional experience they'd had, and the owner, Brian Silven, advised the client to seek another provider after admitting an inability to guarantee coverage for the next day from among a large staff. This isolated incident contrasts with many other accounts of responsive leadership and high-quality care, but it does reveal that even a company with a generally strong track record can face days when communication and scheduling fall short. In the same corpus of reviews, however, there are powerful counterexamples of leadership stepping in during a crisis - Brian personally arranging transportation and stepping in to help during a critical moment, or coordinating with care teams to address urgent needs and ensure continuity of care. These stories illustrate that BrightStar Norwood's leadership can be deeply involved when clients face emergencies, and they demonstrate a willingness to go beyond routine duties to support families in distress.

Overall, the experiences shared about BrightStar Care Norwood paint a rich picture of a company that is widely trusted for compassionate, attentive, and professional elder and memory-care support. Clients frequently call out the personal qualities of their caregivers - their reliability, empathy, and initiative - as the defining strengths, alongside strong office support, clear communication, and a readiness to adapt plans to fit each person's life and preferences. While one negative episode serves as a cautionary note about the realities of home care logistics, the broader pattern across these reviews speaks to a responsive, caring organization where families feel heard, supported, and confident that their loved ones are in capable, considerate hands.

This area of Walpole, Massachusetts offers a variety of amenities and services that may be appealing to seniors looking for a convenient and vibrant community. With several restaurants, cafes, pharmacies, and medical facilities in close proximity, residents have easy access to dining options and healthcare services. The surrounding parks provide opportunities for outdoor recreation and relaxation, while the nearby transportation hubs make it convenient for seniors to explore the wider area. Additionally, there are places of worship for those seeking spiritual fulfillment and hospitals within a reasonable distance for any medical needs. Overall, this part of Walpole offers a well-rounded environment that caters to the diverse needs of senior residents.

Restaurants

• Wendy's (0.3 miles)
• Castle Island Brewing (0.8 miles)
• C.F. McCarthy’s (2.8 miles)
• Crescent Ridge Dairy (3.5 miles)
• Rico's Pizzeria (3.5 miles)
• Yard House (5.1 miles)
• Sonic Drive-In (5.5 miles)

Cafes

• Panera Bread (0.4 miles)
• Brookside Cafe (1.1 miles)
• Starbucks (1.5 miles)
• Starbucks (1.6 miles)
• Dunkin' Brands (4.9 miles)
• Starbucks (7 miles)
• Cilla's Coffeehouse (7.1 miles)

Parks

• Francis William Bird Park (0.8 miles)
• Hinckley Playground (5.8 miles)
• Houghton's Pond (6.4 miles)
• Borderland State Park (6.9 miles)
• Cutler Park (8.7 miles)
• Braintree Highlands Community Playground (9.5 miles)
• Almont Park (9.6 miles)

Physicians

• Dedham Medical Associates (1 miles)
• Guild Medical Center (2.1 miles)
• The Foxboro Center For Women's & Family Health (4.7 miles)
• Pediatric Associates of Wellesley (5.2 miles)
• Brigham & Womens Mass General Healthcare Center (5.7 miles)
• Signature Healthcare Pediatrics (7.2 miles)
• Dedham Medical (7.5 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3 miles)
• Wegmans (4.1 miles)

Transportation

• Canton Junction Station (2.4 miles)
• Route 128 station (4.5 miles)
• MBTA Commuter Rail (5.4 miles)
• Readville (6.5 miles)
• Norfolk Transfer Station (7.4 miles)
• Mansfield Railroad Station (8.8 miles)

Places of Worship

• Saint Catherine of Siena Parish (2.6 miles)
• First Baptist Church (7.8 miles)
• St Mary's Church Mansfield (8.5 miles)
• Annunciation Greek Orthodox Church (8.8 miles)

Hospitals

• New England Baptist Outpatient Care Center (4.8 miles)
• West Roxbury VA Hospital (8.2 miles)

Theaters

• Showcase Cinema de Lux Randolph (7.1 miles)
• AMC Braintree 10 (9.5 miles)