Comfort Keepers

Pros

• Loretta Smith is described as caring, kind, smart, and selfless, delivering her best from the heart.
• She was recognized as one of seven nationwide nominees for Comfort Keeper of the Year in 2024.
• Ruth and Comfort Keepers provided the best and most consistent 24/7 care after rehab.
• Loretta and the office staff are consistently dedicated and helpful, with aides who are remarkable, kind, and experienced.
• Comfort Keepers consistently exceeds expectations with professionalism, responsiveness, and a caring staff.
• The company delivers consistently outstanding care and maintains excellent communication.
• The staff at all levels are attentive, friendly, and helpful.

Cons

• The communication with the office was atrocious.
• Do Not Use This Firm.
• Ruth, the owner, doesn't care.
• The firm has no set hours, unpredictable caregiver arrivals, and frequent cancellations/no-shows, described as a joke.
• The company is a joke and a better place for care should be found.

Review

Loretta Smith has clearly become a beacon of care and dedication in the Comfort Keepers family, and the celebration around her 2024 nomination as one of seven Comfort Keeper of the Year nominees in the United States is a testament to the impact she makes every day. Friends, clients, and colleagues alike express pride in her achievements and highlight how deserved this recognition feels. The Plymouth, MA location of Comfort Keepers shines through in their support of Loretta and the broader team, underscoring a culture that celebrates compassion, hard work, and a heart for helping others. The voice running through the praise is consistent: Loretta is a caring, kind, and smart professional who brings her best straight from the heart, and those who know her feel fortunate to have her in their corner.

The warmth and service Loretta embodies seem to radiate through the entire organization, with clients and families repeatedly noting how fortunate they feel to have her and her team involved in their care. People commend her for selflessness and the ability to place others first. The sentiment is not just about professional skill but about a genuine love for helping people in need, a quality that makes a meaningful difference for those facing challenging times. The testimonials emphasize that clients are lucky to have such thoughtful and dedicated caregivers guiding their care journeys.

A standout story of exceptional care comes from the experience with Ruth and the Comfort Keepers team, who are described as having done a truly heroic job for a 90-year-old mother who needed 24/7 care after rehab. Reviewers highlight Ruth as especially knowledgeable, noting that she has gone beyond the call of duty to help families manage complex caregiving scenarios. Loretta and the office staff are praised for their dedication and willingness to help, and the aides matched with families are described as remarkable - kind, experienced, and capable. The overall impression is one of a well-coordinated, compassionate effort that provides not just care but reassurance during difficult times.

Across multiple accounts, Comfort Keepers Plymouth is portrayed as a professional and caring partner whose responsiveness and high standards have consistently met - sometimes exceeded - family expectations. Phrases like "far exceeded my wife and I's expectations" and "professionalism, responsiveness and caring staff" recur, painting a picture of a team that takes care management seriously and actively supports both clients and their families. The consistency and quality of care are repeatedly praised, with clients expressing strong confidence in the services provided, the care plans in place, and the ongoing communication that keeps them informed and at ease. The sentiment is clear: the care is dependable, thoughtful, and driven by a genuine commitment to well-being.

Feedback about the team's communication and staffing is a blend of strong praise and a few cautions. Several reviews celebrate the office staff as "great" and highlight how well they communicate with caregivers and families, underscoring a seamless, organized approach to scheduling, care plans, and coordination. Individuals publicly commend the flexibility and reliability they experience in care, with comments such as being able to tailor hours and schedules to fit personal needs. The recognition of specific staff members - such as Bernadette - who are described as integral to successful care, underscores how the organization values both the people who work there and the relationships they build with clients.

Yet, not every experience is without friction. One review bluntly states, "Communication with the office was atrocious," presenting a contrasting reality that some families encounter. Another stark account warns prospective clients to steer away, claiming "Do Not Use This Firm. Ruth the owner don't care," and describing inconsistent hours, frequent changes in caregivers, no-shows, and a perception of neglect. These voices remind readers that, while many families deeply appreciate the care they receive, there are real frustrations that can arise in home care settings, particularly around scheduling reliability and consistency. It's a clear signal that the organization's strengths in care quality must be matched with virtuous, dependable operational practices.

Taken together, the mosaic of reviews paints a nuanced portrait of Comfort Keepers Plymouth, MA. The team earns high marks for compassion, expertise, and a heartfelt commitment to helping clients live with dignity and comfort. Loretta Smith's nomination reflects the extraordinary care she and her colleagues provide, celebrated by families who feel seen, supported, and empowered in their caregiving journeys. At the same time, the more challenging feedback serves as a useful reminder that successful home care hinges on meticulous coordination, dependable scheduling, and consistently strong communications. When these elements align - as many reviews attest - the result is care that feels like family, delivered by professionals who put heart and expertise into every shift.

This part of Plymouth, Massachusetts, offers a convenient and accessible location for senior living. With a variety of healthcare options such as O'Connor and Kadrmas Eye Centers, Plymouth Bay Internal Medicine, and South Shore Skin Center nearby, residents can easily access quality medical care. Additionally, there are several pharmacies including Walgreens and CVS Pharmacy in close proximity for medication needs. The area also features a range of dining options such as Wendy's, Chick-Fil-A, and Chili's Grill & Bar for convenient meals. Nearby parks like Nelson Street Park and Brewster Gardens offer opportunities for outdoor recreation and relaxation. With the Rehabilitation Hospital Of The Cape And Islands within reach, seniors have access to specialized medical services if needed. The presence of Plymouth Municipal Airport provides convenient transportation options for both visitors and residents alike in this vibrant and well-connected community.

Physicians

• Post O'Connor and Kadrmas Eye Centers (0.1 miles)
• All Ears Hearing Center (0.2 miles)
• Plymouth Bay Internal Medicine (0.7 miles)
• Plymouth Bay Orthopedics (0.7 miles)
• Eye Health Services (0.9 miles)
• South Shore Skin Center (0.9 miles)
• Asthma & Allergy Physicians (1.2 miles)

Cafes

• Starbucks (0.8 miles)
• Water Street Cafe (2.1 miles)
• Panera Bread (3.3 miles)
• Plane Jane's Place (3.7 miles)
• Starbucks (3.9 miles)
• Coffee Shack (8.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Masciantonio, Richard A - Richard A Masciantonio (1 miles)
• CVS Pharmacy (1.2 miles)
• Balboni's Drug Store (1.2 miles)
• Health Mart Pharmacy (1.2 miles)
• The Medicine Shoppe (2.9 miles)

Restaurants

• Wendy's (0.9 miles)
• Ocho Cafe (0.9 miles)
• Chick-Fil-A (0.9 miles)
• McDonald's (0.9 miles)
• Pinz (1 miles)
• Chili's Grill & Bar (1.1 miles)
• Taco Bell (1.1 miles)

Hospitals

• Rehabilitation Hospital Of The Cape And Islands (0.9 miles)
• Jordan Hospital (3.1 miles)
• Beth Israel Deaconess Hospital Plymouth (3.1 miles)
• Beth Israel Breast Center (3.1 miles)

Parks

• Nelson Street Park (1.6 miles)
• Plymouth Waterfront State Park (2 miles)
• Brewster Gardens (2 miles)
• Off the Wall Kidz (6 miles)
• Halifax Town Playground (8.4 miles)

Transportation

• Plymouth Municipal Airport (PYM) (3.7 miles)