Best Home Care N'More Inc.

Pros

• Martha has a magical flair for pairing just the right caregiver.
• Shanniel's caregiving exceeds expectations.
• The field nurse is wonderful, knowledgeable, and supportive.
• Ruth is awesome.
• The agency is described as wonderful, patient, and caring.
• The agency provides an amazing support system.

Cons

• Best Home Care never showed up for the first scheduled visit.
• The homemaker arrived an hour and a half early with no notice.
• The next week the caregiver did not show up and no one called to inform them.
• All phone lines reportedly went to voicemail with no one returning calls.
• The time card was marked for services the caregiver did not perform.
• The reviewer describes the service as awful and would not recommend the agency.
• The caregiver did not cook, had limited English, did not administer medications properly, stayed on the phone, and neglected basic needs.

Review

The set of experiences shared about Best Home Care reveals a striking divide in how families are treated and how reliably care is delivered. On one side, there are numerous accounts of inconsistent scheduling, poor communication, and inconsistent caregiving that leave families frustrated and often overwhelmed. On the other side, there are testimonials to a caring, well-matched team and a support system that improves the daily lives of elderly loved ones. Taken together, the collection paints a picture of an agency that can be outstanding for some families while failing others due to logistical glitches and communication breakdowns.

One reviewer describes a troubling first impression: the person was supposed to have a caregiver come to the home, but no one showed up as planned. When they called an hour after the expected arrival, they were told there had been a schedule mix-up and that the caregiver would not start until the following week. The next week's visit was just as problematic, with the caregiver arriving an hour and a half early because she had a personal appointment. No one informed the client about the early timing, creating ongoing confusion about when to expect help. The situation escalated when the caregiver did not come the following week at all, and no one from Best Home Care or Mystic Valley answered the phones. The reviewer tried multiple numbers, spoke to someone named Milly who promised a callback, but the call never came. Between voicemail boxes and unreturned messages, there was a persistent sense that there was no real person to reach, and that caregivers sometimes appeared at their own whim rather than on a reliable schedule.

That same reviewer described a broader pattern of unreliability: the caregiver's time card allegedly listed services that were not performed, with the review notes indicating that only shopping had actually occurred. The entire experience spanned just a few weeks but left a lasting impression of missed appointments, miscommunication, and the impression that the agency's internal coordination was lacking. The reviewer explicitly stated they were switching agencies, summing up the experience with a clear, emphatic "AWFUL!" They further added that the caregivers not only failed to cook or provide care as requested but also did not communicate well in English, spent too much time on their cell phones, and neglected basic needs. The overall takeaway was a sense of unprofessionalism, poor oversight, and a lack of accountability, culminating in a decision to move away from the agency.

Beyond the gamut of missed visits and reliability concerns, there was another set of criticisms about care quality. The reviewer claimed that the caregivers did not cook as requested and did not assist with medications properly, a serious safety concern for someone relying on home care. Additionally, the caregiver's constant phone use, combined with a perceived neglect of basic needs, painted a picture of care that felt more transactional than compassionate. The reviewer's frustration extended to the communication system itself - difficulties reaching anyone at all, with only voicemail responses available, and the sense that the agency was slow to respond to urgent concerns. All of this contributed to the sense that the agency's organization and staffing were not meeting the client's expectations or needs.

Despite this very negative portrait, another portion of the reviews presents a stark contrast, highlighting a deeply positive experience with Best Home Care. In this narrative, the reviewer explains that over several years and across multiple elderly loved ones, they found Best Home Care to be wonderful. From the initial meeting, the reviewer felt confident, describing Martha as having a "magical flair for pairing just the right caregiver." The care provided by a caregiver named Shanniel exceeded expectations, supported by a knowledgeable and supportive field nurse. This reviewer emphasizes that the agency provided not just direct care but a robust support system for the family during a difficult period, significantly improving the grandmother's quality of life and providing reassurance to both the patient and her family.

That positive experience is framed as a complete package: careful caregiver matching by Martha, a capable and compassionate caregiver in Shanniel, and an attentive nurse - all contributing to an environment where the patient's needs were met with patience and expertise. The reviewer notes that this combination created a strong support network and a sense of steadiness during challenging times. They attribute much of their ability to cope to the reliability and warmth of the team, which helped transform what could have been a stressful period into a more manageable and hopeful chapter for the family.

Towards the end, another personal endorsement shines through: "best home care is the best" for the reviewer's mother, with Ruth singled out as "awesome." They describe Ruth as one of the best caregivers their mother has had and say they would recommend her to anyone, calling Ruth a very good worker. This final testament reinforces the idea that, even within the same agency, individual caregiver performance can vary dramatically. For some families, the combination of a well-coordinated team and a good caregiver can make all the difference, while for others, logistical hiccups and communication gaps can color the entire experience.

Taken together, the narratives illustrate a company that can deliver exceptional, life-changing support in the hands of a well-organized, compassionate team, but that can also fall short when scheduling, communication, and accountability aren't tightly managed. The stories underscore the importance of consistent contact, clear expectations, and reliable scheduling in home-care services, while also acknowledging that with the right caregiver pairing and supportive supervision - embodied here by Martha, Shanniel, Ruth, and the field nurse - the experience can be profoundly positive.

Located in Middleton, Massachusetts, this area offers a variety of amenities for senior living. With a selection of restaurants nearby such as Maggie's Farm and Mexicali Cantina Grill, residents can enjoy delicious meals just a short distance away. For worship, there are churches like the Danvers Church Of The Nazarene and St Richard Catholic Church within a few miles. Nearby hospitals include Childrens Hospital Peabody and Beverly Hospital, providing easy access to medical care. Multiple pharmacies like CVS and Walgreens are also conveniently located for medication needs. Seniors can relax at cafes such as Perfecto's Caffe and Starbucks, or take a stroll in parks like Ward Reservation and Independence Park. Transportation is easily accessible with MBTA Salem Station just 7.1 miles away, making it convenient for seniors to travel around the area. With a mix of dining options, healthcare facilities, recreational areas, and transportation services nearby, this part of Middleton provides a comfortable and convenient setting for senior living.

Restaurants

• Maggie's Farm (0.1 miles)
• Richardson's Ice Cream (0.2 miles)
• McDonald's (2.9 miles)
• Mexicali Cantina Grill (3.4 miles)
• Sylvan Street Grille (4.1 miles)
• Wendy's (4.1 miles)
• Taco Bell (4.2 miles)

Places of Worship

• Danvers Church Of The Nazarene (1.2 miles)
• St Richard Catholic Church (2.6 miles)
• Temple B'Nai Abraham (7.6 miles)

Hospitals

• Danvers State Hospital (2 miles)
• Childrens Hospital Peabody (5.1 miles)
• Northeast Hospital Corporation (6.7 miles)
• Beverly Hospital (6.9 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (5.3 miles)
• Walgreens (5.4 miles)
• CVS Pharmacy (5.6 miles)

Cafes

• Perfecto's Caffe (3.2 miles)
• Starbucks (4.2 miles)
• Starbucks (6.3 miles)
• Starbucks (6.3 miles)
• Caffe Nero (6.7 miles)
• Starbucks (7.4 miles)
• Jaho Coffee & Tea (7.6 miles)

Physicians

• The New England Facial and Cosmetic Surgery Center (3.3 miles)
• Asthma & Allergy Affiliates (3.3 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (4.5 miles)
• Lahey Clinic Peabody (4.6 miles)
• Sports Medicine North (4.6 miles)
• NS Physicians Group (4.6 miles)
• Microsurgical Eye Consultants (5.1 miles)

Parks

• Ward Reservation (6.6 miles)
• Middlesex Fells Reservation (6.7 miles)
• Salem Dog Park (6.9 miles)
• Independence Park (7.3 miles)
• Salem Common (7.4 miles)
• Salem Maritime National Historic Site (7.7 miles)
• Winter Island Park (8.2 miles)

Transportation

• MBTA Salem Station (7.1 miles)
• Ballardvale Mbta Station (8.9 miles)